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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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I order wheels and took 3 days to get them...,,...,...
I have always had a great experience with American Muscle. There parts always fit right and shipping is wayward fast plus great customer service in the past.
Loved it, loved it, loved it, loved it, loved it, loved it
My boyfriend sent me links for his Christmas present and I ordered them. Fast shipping I guess. That's all I know.
Dan Leemans assisted me tonight, and even went as a far as to scroll through customer pics to double check fitment. Cannot thank him enough for his patience.
I received my item within less then a week from the order date. The item I ordered was in prestine condition and was properly packed in the box. NO COD charge as it was included within the price. The USD CAD amount was readjusted on my credit card.
Perfect fit, easy install, and see no reason to buy the aluminum model. I mean, how could you be so rough with a clutch pedal, that you would break this? It' great.
You all do a great job with your products. Thank you
Good, fast shipping, gonna be a gift for Christmas
Easy purchasing option, fast shipping, package was well stuffed for safe delivery.
All the parts were provided.
Fast delivery,
Appropriate instructions.
Brad at AM was very pleasant to speak with. Very fast shipping. A+++ Wheels look great.
The company you have delivering is ignorant and very unprofessional. With all the packaging stealing in this time it's ridiculous that they can deliver the package they can take a picture of the product delivered to cover their $#*!! But they can't notify the home owners that it's been delivered no pride but most of all no RESPECT for the customer that keeps them having a job. Very unhappy.
It's always scary ordering online with a sight you're not familiar with due to all the fraud that exists. I felt very secure and comfortable with the way you handle orders. Thank you, Judy Martin
The wheels I bought were on sales for almost 50% off. Ontop of that, they were ordered on Friday night and arrived promptly on Sunday afternoon with free shipping! Great experience
I bought the Mopar Pedal Covers; Stainless Steel 2018 Challenger SXT w/ Automatic Transmission. They arrived quicker that expected. The directions included are useless and the gas petal was a simple snap on and took a minute to install. The break petal on the other hand was a nightmare. This kit should included the correct tools to install this part. I finally found online that using paint can openers did the trick an hour and half later! Overall the new petal covers look great! It would be also nice for you to offer discount codes at check out.
It would be nice for you to offer discount codes at check out.
Got parts for my husband for Christmas and it was very fast shipping
I ordered a $75 e-gift card to which there was no shipping fee (orders over $75), but when my youngest son went to order a $50 e-gift card he was going to be charged $50 for shipping so he cancelled his order. To be charged anything for an emailed gift card is beyond stupid.
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.