business logo of AmericanMuscle

AmericanMuscleReviews 9,141

4.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
How would you rate AmericanMuscle?
grey star
grey star
grey star
grey star
grey star

AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
274
This company responds to reviews on average within 5 days

Instant Feedback

34,638 reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Will C.
Unfollow Will C.
Share Review
Report Review

My parts came in right away and they were in perfect condition with everything there. I Love American Muscle lol

Date of experience: May 2, 2023
Texas
1 review
0 helpful votes
Follow John E.
Unfollow John E.
Share Review
Report Review

This is my second set of AMR wheels and they are beautiful. However, the front 18" x 8" wheels don't exactly match the rear 19" x 8.5" wheels. I inspected them individually for shipping damage and none was present. I boxed them back up and took them to Discount Tire to have the tires mounted. It wasn't until I got them home and had all (4) lying on the ground that the shade difference was apparent. The wheels are still not mounted on the vehicle, but I have been told they are non-returnable even though the finish on at least (2) are defective. I have filled out at least (3) surveys now but still no resolve on my issue with the finish.
For spending over $850.00, I expected either (4) wheels that matched, or at least responsive customer service to correct the issue. So far i have only received surveys to fill out.

Date of experience: May 2, 2023
Support R. AmericanMuscle Rep
over a year old

I am really sorry to hear about your wheels.
I reviewed your order and I see you have been in touch
With our customer service. If you have any other questions-
Please let us know.

Amy
EXT 257

Nevada
1 review
0 helpful votes
Follow Paul O.
Unfollow Paul O.
Share Review
Report Review

Parts purchase.
May 31, 2023

I placed the order on April30th. It was easy to find what I needed for my Mustang. I started to look around a few days ago. I had seen the Roof spoiler before and decided to purchase it to install on my Mustang to dress it up a little to make it mine. On Saturday morning I looked at it and found out it was on sale and came with a 10% off code of SPRING10 that I thought was pretty neat. It was also on that item all day Sunday. I ended up placing the order and when I did I put in the code SPRING10 for the spoiler but it would not work. I tried a number of times. I was not too happy to find that. The order was placed and I will wait to receive it. If you put an item up with a discount code you should honor it. This has happened to me twice since I have purchased with you. There was not an expire date on it either I like your products and will purchase in the future. Hopefully this will not happen again. Thanks

Date of experience: May 1, 2023
Support R. AmericanMuscle Rep
over a year old

Thank you for your feedback!
When you are placing an order using a code or coupon-
Feel free to contact our customer service if you have
Any questions or would like assistance in using the code on your order.
We are happy to help.

Amy
EXT 1257

Mississippi
1 review
0 helpful votes
Follow Matthew G.
Unfollow Matthew G.
Share Review
Report Review

The Sequel
May 1, 2023

I relied heavily on AM for my first mustang build. When I lost it, I was devastated. I went with a 4banger. 5 years of sadness followed. I have another mustang. I will always use AM for their service and prompt response to questions

Date of experience: May 1, 2023
Colorado
1 review
0 helpful votes
Follow Enoc X.
Unfollow Enoc X.
Share Review
Report Review

Mats
May 1, 2023

Very nice material, fits well, good for the price.

Date of experience: May 1, 2023
Florida
1 review
0 helpful votes
Follow Thomas Q.
Unfollow Thomas Q.
Share Review
Report Review

Lightweight
May 1, 2023

Delivery was fast.install was easy.product seems quality

Date of experience: May 1, 2023
Florida
1 review
0 helpful votes
Follow Paul U.
Unfollow Paul U.
Share Review
Report Review

Great experience
April 30, 2023

This is the 1st time I ordered from AmericanMuscle and it went great, would and will buy from again, thank u!

Date of experience: April 30, 2023
Illinois
1 review
0 helpful votes
Follow Scott V.
Unfollow Scott V.
Share Review
Report Review

Lit
April 30, 2023

It was all on time and received everything as ordered

Date of experience: April 30, 2023
Florida
1 review
0 helpful votes
Follow James G.
Unfollow James G.
Share Review
Report Review

Bought the SR Performance Strut Tower Brace; Black. The Brace itself was great. The mounting hardware not so good. Installed by instruction provided, with spacers and washers in place, the nuts will not hold Touque. Not enough threads to Tq to 35 Ft Lbs. Had to get steel zinc lock nuts to complete installation.

Date of experience: April 30, 2023
Support R. AmericanMuscle Rep
over a year old

I am so sorry to hear that.
If you would like to discuss,
I would be happy to speak with you.

Amy
EXT 1257

Georgia
1 review
0 helpful votes
Follow Alberto Q.
Unfollow Alberto Q.
Share Review
Report Review

Excellent
April 30, 2023

First time ordering from AmericanMuscle and I am more than satisfied with the service. My package arrived in a safely manner and also arrived sooner than expected. Will purchase from them again!

Date of experience: April 30, 2023
Nevada
1 review
0 helpful votes
Follow Ernesto U.
Unfollow Ernesto U.
Share Review
Report Review

Nice product
April 29, 2023

Easy to select and buy it, patience is required, but everything fits perfectly, all parts undamaged, nothing to adjust on your own, its performance is fantastic

Date of experience: April 29, 2023
New Hampshire
1 review
0 helpful votes
Follow Chris W.
Unfollow Chris W.
Share Review
Report Review

Great
April 29, 2023

Car cover fit like a glove. From the mirror pockets, to the antenna pocket. Great fitment and tight tucking of corners. Great product. No need for the 500 dollar cover, this one is mint

Date of experience: April 29, 2023
Indiana
1 review
0 helpful votes
Follow Steve X.
Unfollow Steve X.
Share Review
Report Review

Great customer service
April 29, 2023

Michael H.was Very friendly and knowledgeable.
Look forward to working with him again.
Thank you

Date of experience: April 29, 2023
Texas
1 review
0 helpful votes
Follow Peter J.
Unfollow Peter J.
Share Review
Report Review

Got a email saying my skirts were available. So I ordered them as I am in Texas for 3 weeks. But they weren't. Got 1 part and called was told they're not and they can't help me as I have a week left before I leave. Ask if I could fast track. They said no. Now either I cancel or order from Canada from someone else. Poor service. Their mistake.

Date of experience: April 29, 2023
Support R. AmericanMuscle Rep
over a year old

Thank you for your feedback.
I see your items have shipped.
If you have any questions, please let us know.

Amy
EXT 1257

Florida
1 review
0 helpful votes
Follow Matthew S.
Unfollow Matthew S.
Share Review
Report Review

Perfect and easy!
April 29, 2023

Definitely will be using them again for future projects!

Date of experience: April 29, 2023
New Mexico
1 review
0 helpful votes
Follow Greg C.
Unfollow Greg C.
Share Review
Report Review

Thank You!
April 29, 2023

Thank you! Items received and will be ready to install this weekend

Date of experience: April 29, 2023
South Carolina
1 review
0 helpful votes
Follow Steven B.
Unfollow Steven B.
Share Review
Report Review

Mach 1 LED head & taillghts
April 29, 2023

Excellent This was my first time ordering, it was easy to find what I wanted,everything arrived on time and fit car. Installation videos are very helpful for product installation.

Date of experience: April 29, 2023
Canada
1 review
0 helpful votes
Follow Kevin O.
Unfollow Kevin O.
Share Review
Report Review

Customer service #1
April 29, 2023

Your website is awesome, multiple options for every application. I was so glad to be able to live chat, 1000 times better than a chat bot.
And very helpful. Also nice to have discounts and contests.
I'll be back

Date of experience: April 29, 2023
Colorado
2 reviews
0 helpful votes
Follow Noah K.
Unfollow Noah K.
Share Review
Report Review

Found what I needed site was easy to navigate. Payment was quick and easy all very good. When choosing 1day shipping make sure you place your order between regular business hours or it's like it was ordered the next day. Forget about getting things over the weekend. Order process could use some adjustment. When I completed my order (Wednesday night) estimate delivery was Friday. Vehicle is down customer is angry until Monday… hopefully. Waste of $50 free shipping estimates Sunday how is this even possible.

Date of experience: April 29, 2023
Support R. AmericanMuscle Rep
over a year old

Thank you for your feedback!
I did review your order- I do not see you have contacted
Our customer service as of yet.
If you have any questions or concerns we are happy to help!

Amy
EXT 1257

New Mexico
1 review
0 helpful votes
Follow Brian U.
Unfollow Brian U.
Share Review
Report Review

Shipping awful
May 28, 2023

For the price spent you would expect the package to be packaged safely, product was package loosely and had scratches

Date of experience: April 28, 2023
Support R. AmericanMuscle Rep
over a year old

I am so sorry-
That is not what we want to hear.
I reviewed your order, I do not see you have contacted our customer
Service as of yet. Please do, if you need assistance.

Amy
EXT 1257