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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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They'll suggest the wrong part, send it to you, and then expect you to pay for the shipping cost when you want to return said item.
Very helpful when i needed to know the correct part i was ordering
I went through 2 previous exhausts before I settled in the Ataks. All three came from American Muscle because they have super fast shipping and great prices.
Super easy to order, Peet's showed up when expected. Overall happy and will continue to do business with American Muscle.
Great product for my Mustang. Good to have a real spare tire just in case. The spin balancing weights fell off durning shipping and were stuck to the side of the shipping box, so I had to have the wheel balanced again. The wheel was really not packed very well. The box was falling apart because the contents were not packed correctly and the contents were tearing up the shipping box. Other than that, everything was ok.
Had to purchase some new stuff for my Mustang. It's my first Mustang and wanted to change up the look/sound a little bit. I came to the right place and found everything I need (so far lol). Everything was in stock, easy check-out, and arrived quickly!
This has been an amazing purchasing experience. Can't wait to order more upgrades.
Even though I ordered the wrong color rims, they went above and beyond to correct my mistake!
Honest company thanks for beeing the only one with serius and super good customer service thanks again god bless
I always but my mustang parts from american muscle
Always a great experience to work with and order from
Install the light look nice, but the turn signal function has dead spots on it.
I am so sorry to hear that.
I see you have spoken with our customer service.
If you have any questions, please let me know.
Amy
EXT 1257
Delivery was fast. I am returning two items. I was surprised when I looked at the catalog that came the same day and all of the prices were much less than what I paid
Always quick shipping and quality. Parts arrived as described
Always quick shipping and quality parts
Fixed the issue in my vehicle and has been reliable ever since.
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
I am sorry to hear about your experience.
I would be happy to speak to you about it
If you would like to discuss it.
Amy
EXT 1257