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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Tried to return something I bought which I hadn't even opened. Changed my mind on the item. Was badgered by the girl for over 30 minutes on the phone taking pictures and sending to her so that I can prove this isn't some kind of fraud. Completely pathetic. Just give me my damn money back. Will NEVER buy from again. Get some better customer service reps!
I've ordered several products from the site. No issues with the products. Shipped and received on time or early.
Placed my order for the PowerStop EXtreme Street Performance replacement rotors and pads which were hard to find for my C8 Corvette on July 6th and had them on my porch on July 8th. I'm very happy with the service received by American Muscle and will use them again for my ordering needs.
Thanks because you best no hassle tell you what's going on and customer service
Went to the site to order a rear cradle lockout kit for my 16 challenger rt. The price was about the same as other sites. It would have been nice if am would have properly advised me that the one piece driveshaft from the driveshaft shop required the cradle kit be installed as well in order to honor the driveshaft warranty. Another item ordered was some headlight trim which I found rather pricey for what it was. After putting the items in the cart and going to checkout the site started buffering and I couldn't pay for my purchase and complete the transaction. At 0548 this morning I was able to get the transaction done while losing a coupon since it expired the evening before.
Easy browsing, ordering, quick reliable delivery and easy installation! Great job AM!
I tried doing installments with shop to pay over 3 months but it wouldn't go through and told me to contact the merchant. Tried doing paypal payments but it took the whole amount instead. Other than that the shopping experience was easy, the items arrived fast with standard shipping, and they came in good condition undamaged. Cant say much about the quality as it's a present for my boyfriend and he hasn't tested them out yet but i know he wouldn't want something sh*tty so i take it that it's gonna be good quality.
Didn't receive my order, clicked by accident, please disregard this!
I purchased (3) interior items. Shifter & brake boot covers and arm rest cover, all in black Alcantara w/ red stitches. I was so happy w the items I purchased the matching steering wheel.
Easy to order what you need at a good price. Product was about a two days late but that was on FedEx not the company.
Purchased a rear window louver for my 16 Dodge Charger. Which was poorly made. I called American muscle on July 4th and spoke with John Patton in regards to having a hardware kit sent out. He assured that I would receive it in a couple days. That didn't happen. I called back to find out it never was sent out and then I was asked who did I speak with. What kind of crap is this? Now they are saying they cant send one out. I asked if I can just purchase the kit and they don't even have it available. Never will I spend another $$$ with American Muscle or promote anything they have.
I am very sorry to hear that.
I have reviewed your order and left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
The correct part came and it came two days earlier than I was expecting. Will be ordering again
They still haven't picked up my return id like them to pick it up so we can proceed with the process
I am so sorry to hear that!
I see you have reached out to our customer service.
If you have any other questions, or need assistance-
Please let me know, I would be happy to help.
Amy
EXT 1257
Terrible experience, was sent the wrong part to my car & then starting the return process was a hassle. Had to talk to 3 different ppl before i could even get the process started. Then you have to wait 48 hours for them to even view your request for a return. Would never order from american muscle again.
I am very sorry to hear about your experience.
I tried to reach out to you via phone.
If you have any questions, please let me know.
Amy
EXT 1257
I purchased a set of 4 AM rims for my mustang GT. With tires. Received the order late in March, didn't open or put on the GT until a few weeks ago. I noticed that the front rims and rear rims were slightly different colors. Very little help from American muscle. After taking pics and complaining they offered me a 150. Credit. Paid 2200 they send me different color rims and offer no refund just a 150. Credit. Terrible. Won't buy or recommend anyone buying anything from American Muscle.
I am really sorry to hear about your experience.
If you would like to discuss this, I would be
Happy to speak with you.
Amy
EXT 1257
It take 17 days before I receive my order, something you suppose you have in stock.
I am very sorry to hear that.
I reviewed your order and I see that you had a lost package
And have already received your replacement.
I tried to reach out to you via phone to discuss your experience.
If you have any questions, please let me know.
Amy
EXT 1257
They did a good job. The part got here before the promised date. Excellent service.
I ordered this based on my experiences with one I purchased for my jeep JL. Weathertech stuff is always good and I have loved my mats as well. This one fits and works as advertised.
I have been looking for quite a while. Finally decided to order to see if the shipping and delivery matches up to the promise! We'll have to see.
Please come back and leave a review after you have received your order.
If you have any questions, please let me know.
I would be happy to speak with you about it.
Amy
EXT 1257
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
I am very sorry to hear about your experience.
If you have any questions or would like to discuss your feedback-
I would be happy to speak with you.
Amy
EXT 1257