On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
AmericanMuscle Reviews Summary
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Id like to know the shipper before I place my order so I can get the correct address on the package. Fed Ex took 2 attempts.
Easy to find parts and order. Showed up earlier than expected. Fit great. No issues.
Wrong item was shipped……………………………………………………………………..
Payments doesn't work always but I love this site great selection of products
Everything was as described the coil springs looking absolutely good very nice quality
Easy to find my part and tell if it works with my car and it got here (Canada) in adequate time too.
Was exactly what was said in the catalog, and is made very well.
3rd order placed this year and the first 2 were easy to complete and product received were as advertised. Would recommend it!
Easy to order items, now waiting for them
Product arrived on time and without damage. Once again American Muscle came through with the delivery! Best parts store online and it's not close! Will continue to purchase further items through them!
Quality price an customer service did it for me definitely will be ordering again an again
These caster camber plates are sturdy and easy to dial on the go, rest sure its a great product
I had to use the customer chat for awhile before nailing down all the information pertaining to the headlights I ordered. The crew at AM got me a nice discount for all the trouble. Parts shipped and arrived in a very timely fashion. I also purchased the "Install at Local Shop" option for $125.00, which seemed like a great deal; until the shop called. The mechanic did not agree with the price I had and said it was more like $300+ (because it was a three hour job?!) I told him that was my deal and to contact AM, as the instructions stated. I have not heard a damn word from the installation shop since. Which was Wed. July 26th.
I am very sorry to hear that.
I have left you a voicemail.
Please let me know if you have any questions.
I would be happy to help.
Amy
EXT 1257
Overnight shipping to my understanding is next day air at 70.00 dollars for a 13 ounce package. Unfortunately your customer service informed me that I was wrong and it a 24 hour minimum from time of order in the fine print! Stop calling it next day delivery then and reference as 24 hours minimum and let your customers know the window of purchase and next day success. I could have saved 50 dollars and had standard shipping in 48 hours.
Thank you for speaking with me.
If you have any questions, please let me know.
Amy
EXT 1257
When your exact socket doesn't wanna fit over your Lugnuts anymore, you have to get some new ones. I'm glad they had some available for the right price without a lock with them.
My order with American Muscle was amazing, order got here on time and I'm able to enjoy my new spoiler mod, will definitely keep shopping with American Muscle!
Great, order delivered early. Good, hood structs had good fit & installed easy. Fair, park plugs all needed gapping, all much tighter then 0.035 recomended.
Got my throttle body and tps super fast. Can't wait to order more.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry about that.
I see you have contacted our customer service and your replacement has already shipped.
If you have any questions- please let me know.
I would be happy to speak to you about your experience.
Amy
EXT 1257