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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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It looks great but the thread in the inside of the knob broke when I tightened it.
The product was an enhancement from the original headlights.
Shipping does take longer than I'm used to with no email saying that my card was charged just stating I would be notified when shipped.
I had to call to get a email saying that I paid for my product when ordered.
No happy with that... processing procedure.
Went well. Delivery came quickly and my boyfriend enjoyed his gift
I received the products that I ordered in a timely manner and they fit perfectly! I am very happy with these products and this company!
Delivered fast and product was nice I would say on top this order also get the spring insulators with it as well because mine were pretty shot and wore out plus they were formed to the prior springs so it would probably be a good idea
Good product. Fast and easy process, shipped very quickly
Wonderful. Found what I needed on the first search. The price, shipping and delivery was excellent. Got the part the same week as ordered.
I ordered an Sct tuner. It was missing the OBD connector to connect the tuner to my car so I wasn't able to use the tuner at all. I then called about it and they needed me to send back the order that was missing an item. Before they could send out a new 1 FedEx was suppose to pick up the one being returned which they did but your system didn't acknowledge that so the new product never got shipped out. I then called back again and they were able to get it updated and the item then was shipped Friday. I checked on Sunday and it showed to have left the warehouse in Kansas City but when I checked again Monday morning it is now showing to be delayed so its still in Kansas City. I was recommended to you guys and have not had the best experience so far and I have only placed an order with you guys once.
Fast shipping.great quality parts.great prices.easy to find what you're looking for on the website.
Item got to where I needed with care free as extra, concern too. Great product.
I ordered a new clutch kit. It was supposed to be 2 day shipping
I ordered it on a Thursday for guaranteed delivery on Saturday since I was going out of town that Monday I needed the car fixed before I left for a car show when I got back.
Saturday came no package. They blamed it on the shipping company and didn't know where or when my clutch would be delivered. So didn't get my car fixed before I left and they only gave me 20 dollar credit to use next order. Clutch finally arrived that Wednesday while I was gone.
So figured I'd give them another chance. I needed a few more things so I placed an order when they were closed. It didn't apply the coupon.
So contact them today and they said since it already shipped they wouldn't honor the credit.
Long story short guys. Don't waste your money with this company. They do not care about their customers only our money.
I will Never Never use this company again.
Find a better company that doesn't try and screw over their customers.
I spent around 1500 dollars there and that's how they treated me.
I am very sorry to hear about your experience.
I tried to reach out to you via phone.
If you have any questions or would like to discuss your feedback-
I would be happy to speak with you about it.
Amy
EXT 1257
The tires were shipped via FedEx and arrive as expected. Great service. I will be ordering again from American Muscle.
The team at American Muscle has been extremely helpful. All staff interactions have shown their knowledge and expertise. The help is extremely appreciated!
Always fast shipping Always high quality. Very useful tips on installation.
I love the products Americanmuscle has to offer but their coupons are a joke. I would expect repeat customers like myself would receive some money saving offers to keep us. I will not recommend this company for that reason..
Thank you for your feedback.
We do send out emails with coupon code information and
Upcoming sales.
If you have any questions- please let me know.
I would be happy to help.
Amy
EXT 1257
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
I am very sorry to hear about your experience.
I see that our customer serivce was able to assist you
And your item has been delivered.
If you have any questions or would like to discuss your experience-
I would be happy to speak with you about it.
Amy
EXT 1257