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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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I like how fast the shipping is, great service, and great quality.
I was looking for some goodies for my s550 and American muscle had the best prices all around
The description was 100% accurate, shipping was fast and the item arrived within the 2 hour projected time, and the price was the lowest found on any site. Having videos about the install of the product was a huge help.
Thanks AMR!
AM is my go to spot! Great customer service, fast shipping and great product.
Good product, fit my need and wants, as advertised
Not the first time I bought from American Muscle. By far. Now, I own a challenger. But AM was the go to for my Mustang previously. And AM's brother American Trucks was the go to for my F-150 before that. I used AM's other bro Extreme Terrain for Jeep parts. You won't be disappointed giving AM your business. They offer a lot of cool stuff you just won't find at O'reilly's or Advance.
Ordered a custom cover for my S197. I'm recovering from eye surgery and can't see. So I haven't put it on. But they delivered it when they said they would.
Product arrived quick and in great condition! Very happy with my purchase and the quality of the product was exactly how it was described online.
My issue was solved quickly and a new product was sent to me without me having to send the original back!
Easy shopping experience and found what I was looking for at a fair price, plus got a t-shirt to take advantage of free shipping! My first purchase on your site. Look forward to more...
American Muscle love cars. People like this will guide you in the right direction.
Was delivered within 2-3 days no damage at all great customer service!
Always fast shipping and great quality!
Great website super helpful whatever you need for your muscle car and delivery are on point
Site was easy to navigate and quickly found everything I wanted
Everything was exactly as advertised with a fair price
This company is the S*** can't say enough good things about them. Cost, quality, shipping time, and customer service all perfect 5 stars couldn't ask for more will be spending potentially thousands more with my projects solely through American muscle
I ordered a couple of things, accidentally ordered something for the wrong year mustang but American Muscle makes it easy to return items
Took a chance on an open box flowmaster outlaw exhaust. Product description stated very good condition, show pics of dings and scratches but nothing about leaks. Upon inspection the x-pipe welds were not completed. I could see light at the x-pipes. To be sure I plugged 3 ends and forced air into it, and it leaked at the cross over. I was alright with the cosmetic imperfections but not manufacturer defects. I tried to contact flowmaster but they never returned my call. Called American Muscle and they offered me a partial store credit to keep the defective part. All said if both Flowmaster and American Muscle would have took care of the manufacture defect it wouldn't be just passed on to the consumer.
The experience was smooth easy and perfect thank you guys
Fog lights were of good quality, third brake light decal was defective- torn. Very disappointing as it was not very cheap.
I am so sorry to hear that.
I have left you a voicemail.
Please let me know if you have any questions.
Amy
EXT 1257
Super fast delivery and the correct parts I needed!
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.
I am very sorry to hear about your experience with your open box item.
I see that you have spoken with our customer service and they
Have assisted you.
If you have any questions-
Please let me know.
Amy
EXT 1257