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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Ordered some very hard to find Mustang GT500 struts...they had them to me in 2 days! Great service and suppppperrrrr fast shipping. Thanks again!
After installation its not only the sounds but it fits real nice in the engine bay.
I appreciate the follow up confirmation that I received the items and that everything was correct
Easy and fast processing and will buy all my parts at this site again.
Order arrived ahead of schedule but Fed Ex delivered it to the wrong address.
From all the products i've ordered, they have all shipped the next morning and got here within the next 2-3 days.
Ordered a upr shift knob and they shipped me climate control knobs how I don't know which I understand we all make mistakes but I have to return before they ship my part that I originally ordered so it's just time consuming
I received the pa page but did not open it. These will be used when I go back to 20's
I received the incorrect part twice. I may be willing to try and order a different part if the refund arrives and the voucher is given like the representative mentioned.
I buy parts from American muscle as often as I can. Just wish they would start sending me free stuff.
I've bought a lot of stuff from American Muscle and on every order I've placed I'm always kept updated and there's never an issue if I needed to return a part. Their online staff is also very helpful with everything.
Love you guys! I especially love the video tutorials that came with each rotor package option. They truly helped me decide what was right for me at the best price and fit. I got my shipment in TWO days!
I'll be murdering roads again in no time.
I mistakenly ordered the wrong one. Sent it back today for the correct one. Was very pleased with the service provided from your company.
Ordered the parts, there were shipped within the day and delivered to my home two days later. Excellent quality and fit. Great sound!
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.