AmericanBlinds

I could not find the thickness of your basic faux wood blinds. I see you say the will not warp and I'm hoping the wider blinds do not sag due to width.

Donovan in Houston was so helpful over the phone. He really helped us to make our purchase more simplified and I am excited to see what we ordered in place on our porch. I did have to phone on the last day of the sale because I always wait too long and even then he helped as much as his time would allow. But don't do what I did and wait to the last day of the sale to get your questions answered before placing the order!

No hernia Gonzalez and Edwardo were outstanding and are the reason I placed my order. This is a factual statement! They were the reason!

I PURCHASED BEFORE IN YOUR PAGE AND SHADES CAME OUT VERY GOOD
I HAD THE SHADES FOR ABOUT 10 YEARS AND STILL SOME WERE WORKING
FINE - JUST DECIDED TO CHANGE ALL OF THEM

Brackets did not work with our order. Company sent new ones expedited but a little frustrating as it still took a week to receive. Such a tiny difference in the look of both that they can be easily mistaken. Perhaps a more distinctive look would help.

We replaced one blind in a room that had two, but one broke — after 7 years. I tried to match it as close as possible as we couldn't afford to buy two new ones. It looks pretty good considering different make. It will work.

Great website. User friendly.
I received my blinds in less than 4 weeks
Very nice quality woven blinds.

One set of blinds had the wrong color tape.
A call to company said they don't make them in that color anymore, and was going to check with manufacturing to see what they could do.
Haven't heard anything since.
Also, I was sure I ordered top down- bottom up comb shades, cause I ordered them through a representative.
They came bottom up only,
The packing list shows bottom up, but I ordered them through a representative, so I didn't enter the order.
Of course there will be no proof without the conversation being recorded.
We ordered from American because our first experience was great.
This one was disappointing.
Only two of five blinds ordered were right.

Garett was a great help! Made sure I had the correct order sizing and color.

When received a few of the blinds had extra material at the top

Good variety of fabrics and styles and timely delivery. Sometimes the workmanship has been a little off but fixable myself.

I purchased 2 outside mount blinds. When I received them, I noticed that the top of the blind is not enclosed as it shows in the attached picture from their website. I am concerned with dust that over time they will not work as expected because the mechanism is exposed. I called customer service and after numerous calls/emails waiting for a response, they finally said that that's how they come and I would need to purchase an additional valance. I purchased 25 blinds and asking to spend more money on an item that apparently is being misrepresented is just wrong and bad customer service.

I have ordered 14 blinds all together in the past 2 years and this past order I had ordered two different blinds. The one blind that was sent was smaller than what I had purchased after following all the correct steps in Order to measure. Mind you this isn't my first time measuring for these blinds. I called customer service because things happen. I talked with Felicia who was completely rude and decided to have an attitude with me after explaining the situation. You have lost all business from our family and homes to come. Huge lost. Sad that a customer service representative is making your company look bad.

This used to be a good company. I purchased multiple window coverings here over the years and was always pleased by the quality and customer service. So when I needed to replace some old blinds, I did not hesitate to order them from American Blinds. What a mistake! The sent the order without the hardware needed to install the blinds. After weeks of emails and phone calls, they finally sent the hardware. Then we put up the blinds only to realize that the wand and cords were much too short for the length of the blinds. In the past this would have been covered by their product guarantee. But now the "guarantee" only lasts for 30 days, the time of which has now transpired, due to the company's lack of response regarding the missing brackets. While confirming today that I did not miss an option to order longer cords, I notice this product is now deeply discounted. There's a reason for this. Avoid at all costs.

I ordered 4 windows worth of blinds, 3 of the 4 were perfect but one arrived with the height and width reversed. I spoke with a representative and they don't offer returns/refunds for size problems unless it was "designed". At no point in the ordering process was this made clear. I am not sure where the mistake was made but a refund minus shipping and handling would have been reasonable.

We tried to order 5 cellular blinds on the American Blinds website. Good price, just over $700. When it came to pay it would not accept a billing address different from the shipping address. We tried with 2 different credit cards. Just came back with an "invalid request" error. Called customer service. On hold about 10 min. They said they didn't deal with website issues and forwarded the call to design consultant. On hold another 10 min. At that point we gave up and ordered the blinds on Lowes website. Success.

THESE BLINDS WERE HARD TO FIND, THE ORDERING EXPERIENCE WAS SO EASY AND THE COLOR OF THE BLINDS IS PERFECT! BEST SELECTION YOU CAN FIND. THE BLIND FIT LIKE A GLOVE, SO THEY KNOW WHAT THEY ARE DOING WITH MEASUREMENTS!

Very easy! Great selection. The communication on order status and delivery was great.

Delivery was delayed, quality not as high as past orders. Very pleased with customer service response and follow through including this survey. Thank you, still a loyal customer :)

I own a home in Belize and purchased all of my interior blinds from this company. They were on the expensive side, but all in all a great product. Then I decided to purchase the exterior blinds. They arrived and I loved them as much as the interior ones. However, after about 3 months, the stainless steel ball chains started rusting. I would do my best to clean them every time I used them to try to keep the rust off. After 6 months the chains broke on all three shades. I called customer service, they were very nice and ordered me new chains. However, I called again and asked what else I could do, as I did not want to have to replace the chains every 6 months. Considering the three shades cost me over $4,000 and are sold as outdoor shades, one would think they would have something better than a chain that would only last three months. They had no alternative. So I warn anyone that wants to purchase outdoor roller shades, be CAUTIOUS! The chains will rust and be unusable