AmericanBlindsReviews 836

I bought Hunter-Douglas Duet Bottom up/top down in 2006. They got bought out and now have no record of my purchase. The duet needs repair and because they have lost my order, will not send it back to Hunter-Douglas. I talked to Hunter-Douglas and they said American Blinds need to do the process to get the duet back to Hunter-Douglass, American Blinds would not do this, they said they would sell me another one with a 10 percent discount.! Hunter-Douglas gave me the name of a company in The Woodlands that would help me. I wil never deal with this company.

We were very pleased how quickly the wallpaper arrived, and all rolls were in perfect shape. This is our first experience with paintable wallpaper, and we haven't actually painted it yet, but as for the hanging: it went up much like any other wallpaper and was very easy to handle. I did use a little bit of paste in the water--instead of just plain water, so that we didn't have to wait the 10 minutes before hanging each strip. I applied the water/paste mixture with a large paintbrush, instead of using a water tray. The paper is a nice weight, and covers a multitude of imperfections in the 100 yr. Old walls.

Great value and customer service! I bought light-blocking shades for my house over 10 years ago and they are still in service. Just bought another light-blocking shade for our new house.

Sean Graham/Manager
American Blinds

Sean:

Thanks for your inquiry on our last purchase of blinds for our living room. We are happy with the pop it made to the room. During the holidays I'm pleased to say American Blinds name came up on a number of occasions.

As a returning customer I will say your website instructions are easy when taking measurements, the color of the shade exact, installation was easy, no issues with how it fit and emailing the installation instructions saved a tree!

I think the best part of this last purchase is the privacy it affords us on a busy suburban street and at the same time allows the natural light to come in.

Last, your Carrier could do a better job keeping their tracking records current... that was the only issue I had (no fault of yours) and that was only because I was anxioius for the order lol.

The very best to you and yours for the upcoming holidays!

Bob and Julie Merola
Syracuse, NY

This is the second home's window treatments ordered from American Blinds. They were Bali NeatPleat and Bali Honeycomb. I have never had one bit of problem with American Blinds. They get the order correct every time and the production/shipping time is superfast! I admit I have price shopped my orders but never have found any better prices and I already know the entire process of ordering/receiving goes smoothly with this Company. Always satisfied!

I love the wallpaper, the prices were fair, and I received it in time to complete the work on my house. All questions were answered via email. I will order again. This is a very good company, they are responsive and my wallpaper is beautiful!

I absolutely love the top down/bottom up shades that I ordered from American Blinds! They are wonderful! While the customer service representative initially made a mistake with the order, I was very pleased that he took responsibility for the mistake right away. And your team worked very efficiently to send me the correct product in a very timely manner.

This is the third time I have ordered from American Blinds, and I am super satisfied. I will continue to refer you to family and friends. Thanks!

All the best,
Ailene Dewar

That's right, I love it.
My initial experience with this company was over 12 years ago, when I've purchased blinds for my entire house's seven windows. It was great experience. This is why 12 years later I came back to this company in anticipation of another wonderful experience, and I've got it: great experience, great product and affordable price. Anyone would love it.
Yuri Spilny
Author,
"Love and Grow Happy and Rich"

I have been doing business with American Blinds and Wallpaper for over twenty years, ordering everything from blinds to wallpaper. I am more than happy with my last order of wallpaper. It was delivered within a week of placing my order and was in a solid package for protection from the elements. No doubt, I would order from this company again for several reasons, they carry name brands and have a large selection to choose from.

(From an email written to American Blinds) Dear Manager,

You may or may not be aware that we had a problem with varying dye lots with some recently ordered blinds. I need to tell you that we contacted Tami Flores in Customer Service and were blown away by her prompt, courteous, efficient, and personable efforts to resolve our issue. I have never felt so "taken care of" by a customer service department, especially in this day and age.

I wish there was some way to hold her performance up as the gold standard to other companies' Customer Service Departments and tell them "This is the way to do it!". We had been discouraged from using American Blinds by a decorator (on a different project) who intimated that the "cheap" blinds come from China and there would be great difficulties resolving any issues. This proves them wrong!

We look forward to receiving the replacement blinds and extend our congratulations on your company's approach in providing well-trained personnel and a culture of great customer service.

Sincerely,

John & Nancy Swaney
Malvern, PA

Addendum: As it turned out, there was nothing wrong with the original blinds - the color differences arose due to different UV-blocking film on the adjacent windows; the error was on our part, but this company couldn't have been nicer about helping us with this. Again- spectacular customer service!