• Amazon Prime

Amazon Prime

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Overview

Amazon Prime has a rating of 2.4 stars from 477 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Amazon Prime most frequently mention customer service, credit card, and business days problems. Amazon Prime ranks 4th among Streaming Movies sites.

  • Service
    123
  • Value
    117
  • Shipping
    113
  • Returns
    96
  • Quality
    105
Positive reviews (last 12 months): 13.6%
Positive
3
Neutral
0
Negative
19
45
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How would you rate Amazon Prime?
Top Positive Review

“Amazon Prime Video is my go-to streaming service”

Nat G.
3/29/24

Amazon Prime Video is my go-to streaming service for its diverse selection of movies, TV shows, and original content. The platform offers something for everyone, from blockbuster hits to critically acclaimed series. I appreciate the seamless integration with my Amazon Prime membership, as well as the ability to download content for offline viewing. The competitive pricing makes it a great value for entertainment.

Top Critical Review

“I found that M-E-R-S-E-Y-H-I-P.C-O-M was the best firm. I got in touch with them right away”

ANTOINE S.
10/26/24

I had put my hard-earned cash into this broker with the intention of turning a profit. But when I made some early gains, I had several problems when I tried to take my money out. My repeated demands were met with absurd explanations from the broker. In a desperate attempt to get help, I turned to an industry expert, who suggested that I get in touch with a specialized company that recovers assets from scams and frauds like mine. After a thorough examination, I found that M-E-R-S-E-Y-H-I-P.C-O-M was the best firm. I got in touch with them right away and gave them the rundown. They committed to doing all within their power to assist me in getting my money back with the least amount of effort.

Reviews (477)

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customer service (72)
Thumbnail of user laurar2395
1 review
2 helpful votes
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January 10th, 2023
Verified purchase

I've been an Amazon Prime member for a very long time. It used to be fantastic but they're getting too big and customer satisfaction is going down. You have to pay extra for many Prime video selections and Prime shipping is no longer quick and painless. Shipments are constantly delayed and if there's a problem with a payment, they don't let you know until days later which if you're expecting something by a certain date you're stuck.
The cost of membership keeps going up and the quality of service keeps going down.
I'm not going to renew my membership this year.

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Value
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Thumbnail of user mountains1
114 reviews
243 helpful votes
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October 15th, 2019

Everyone loves free and FAST shipping.

Over the past few years I have needed a constant supply of odds and ends for my restoration project.

I found AmazonPrime to be extremely efficient and a quality service.

Now I am beginning to use their online film services as well as book orders, of course.

Very pleased... five stars.

Thumbnail of user robk198
2 reviews
0 helpful votes
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June 1st, 2021

Because of the fast shipping with Prime, amazon has become our primary way of purchasing non-grocery goods. And even when I'm at a physical store, so many people purchase through amazon and leave reviews, I often check the reviews and pricing on amazon before buying in the physical store. Add on the benefit of the movie selection, and we feel the annual fee is well worth the money. And there's even more benefit than I've described, like their music.

Tip for consumers:
Check out everything you get with Prime. It really is a solid offering.

Products used:
Many!

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Value
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Thumbnail of user rebeccad43
2 reviews
5 helpful votes
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April 29th, 2016

How can you beat free 2 day shipping? Any time I have had an issue, which has only been 2-3 times in several years, the return was very easy. I know the price is rising slightly this year... but the convenience, time savings, shipping saving, prime shows on my xbox - totally worth it.

Thumbnail of user jamesp199
27 reviews
32 helpful votes
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January 10th, 2016

Amazon Prime not only gives you 2 day free shipping, it also comes with Prime Movies, TV and Music. That in itself is worth the price of admission. I've always received top notch customer service and they have an excellent return policy.

Thumbnail of user alp634
1 review
17 helpful votes
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February 10th, 2015

Amazonprime saves me so much time and money. I'd rather shop online than drive all over looking for something specific. With amazon I can read real reviews, buy without leaving the house and get free shipping. If you have a legit need to return and it was no fault of your own they are fair about refunds.

Thumbnail of user robinf11
3 reviews
10 helpful votes
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May 9th, 2015

Amazon prime is definitely a option to consider if you use amazon frequently as the 2 day delivery can come in handy for last minute buying before going on holiday or really anything short notice. So far i have been very impressed with amazon prime and would recommend it.

Thumbnail of user prudents
3 reviews
11 helpful votes
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January 2nd, 2018

But seriously folks, AP, deserves it. Just given the sheer content available. $100 a year, which includes free shipping is nothing, given the amount of stuff most people tend to buy. One way they COULD, possibly, improve it would be to include services like Kindle Unlimited rather than charge separately for them. Just my opinion, though.

Thumbnail of user terryw112
14 reviews
12 helpful votes
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January 22nd, 2018

If you happen to shop often on Amazon, you should really get this great deal. For $99 (the last I checked) you get unlimited 2-day shipping or if you're not in a hurry, they will give you credit towards other product for future use.

I used them for birthday, Christmas and personal with 50+ purchases last year. I got my money's worth on shipping alone.

There is also the bonus feature of free movies (limited to prime selected) and ability to check out one ebook per month. Granted the number of movies & t. V. shows that are free through prime are free but it does rival other streaming sites, with no commercials.

Definitely worth the money but only if you are a frequent shopper like me.

Thumbnail of user alanf40
4 reviews
3 helpful votes
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October 15th, 2015

I love this site quick delivery with text updates. Ok some things might be cheaper on other sites but are they as good or reliable as Amazon. Also the free music player with loads of free music from odd songs to full albums is far better than iTunes and you can shuffle to leave as background noise

Thumbnail of user missys5
2 reviews
1 helpful vote
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August 11th, 2015

Amazon has truly amazing customer service! Order from this site many times a year, if there is ever a problem with my order, no matter the seller, it is fixed in record time! Absolutely zero hassle or run-around!

Thumbnail of user barbarag119
7 reviews
14 helpful votes
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October 21st, 2017

I don't own a car, so I order everything from kitty litter to computer speakers on Amazon. There have been one or two hiccups over the course of several years of frequent orders, like an item arriving a day late, but it's mostly quick and convenient and returns are free and easy. I also love "Transparent," so the annual fee is well worth it to me.

Thumbnail of user celesteh2
4 reviews
7 helpful votes
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February 23rd, 2016

I am an amazon prime member for the last few years and I would recommend them! The customer service is the best I've seen so far whether its helping locate a package or I ordered something by mistake they are always so nice and helpful and I see the results right away like when something got lost in the mail not only did they credit the item amount back to me so that I could re-order it they also gave me small discount on it with overnight shipping free of charge! Way to go amazon you guys rock!

Thumbnail of user donnaa68
1 review
10 helpful votes
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June 29th, 2017

You will not receive everything you order same day or within 2 or 3 days. Look to see where the order is coming from. Whenever I've had a problem, I contacted business directly and have never been disappointed by their response. Also Amazon will hold them responsible if they do not respond to you appropriately. These businesses depend on Amazon to help push their products. So far 99% of my shopping is done through Amazon and that has been for the past 5 yrs.

Thumbnail of user peterw267
4 reviews
0 helpful votes
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October 28th, 2018

How you can call yourself "one day delivery" I pay 13$ a month for one day delivery and what? I ordered item and then it comes after 4 days, when basic member gets in 6? So what's the point. You have to fix this.

Thumbnail of user ceceliam3
6 reviews
30 helpful votes
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March 16th, 2015

Definitely worth the annual fee for free 2-day shipping, but adding that to the Amazon Prime TV makes it an ever better value for the money. Over the years, I've placed several orders and only one time did I have a problem (wrong item was sent). The return process was incredibly easy.

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Thumbnail of user jessiem40
3 reviews
13 helpful votes
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May 14th, 2015

This service was great at first (I guess because it's new) but as time went on there were hardly any New or Good movies being added. Bad thing is they want you to pay for the year up front and then they don't have anything new... so now you paid for a service you are only going to use for a couple of months. Very disappointed.

Thumbnail of user fjf3
5 reviews
8 helpful votes
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May 27th, 2015

We are continually impressed with Amazon's ability to provide stellar customer service and their Prime systems are a great value to all of us that shop online on a regular basis. We always go to the Amazon site first to see what they charge to gauge deals others are offering. We've seen people trying to sell used stuff on Craigslist for more than buying a new one would cost on Amazon! Even if you don't shop at Amazon, just them being there with their low prices, great customer service and Prime shipping, has forced other online and brick and mortar retailers to lower their prices or up their act, so kudos to them for that, if nothing else!

Thumbnail of user nicw4
5 reviews
9 helpful votes
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July 1st, 2016

I purchased something on Amazon that went down by $50 three weeks later... Amazon would not price match. If I had used my Visa or Mastercard... those companies would have price matched for me, but because I used Amazon's store card for payment and they won't do anything for me I've lost out. The item was too big to return... just food for thought when using their store credit card.

Thumbnail of user lynnel57
17 reviews
87 helpful votes
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July 21st, 2019

I've been an Amazon Prime member for a long time. I've had very few problems. Their customer service is always courteous and professional. Prompt 1-2 delivery can't be beat and free shipping is worth since I spend a lot of money monthly so I am saving money.
Excellent deliverers!

Thumbnail of user cpetrella92
1 review
13 helpful votes
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April 23rd, 2023

As a member of both prime and prime music I will not be renewing either. I am tired of delivery delays and getting slapped in the face with 5 dollar credit. When a shipment leaves Jamaica NY at 434 how does sit get delayed going to a facility a half hour away? Because you like screwing your customers. You should be ashamed of yourselves. Just pure trash and so not worth paying for either service anymore. Negative 5 stars for you and you greedy owner

Tip for consumers:
Do better with your promised deliveries Amazon!!!

Service
Shipping
Thumbnail of user raelyng1
12 reviews
2 helpful votes
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October 5th, 2020

Whenever i want to watch something funny, horror, mystery or even romantic my first choice is to go on amazon prime. They have lots of options to choose from. There monthly subscription is also chip compare to Netflix and all.

Thumbnail of user rebeccaw61
2 reviews
7 helpful votes
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July 5th, 2016

My headline really says it all. If you shop on Amazon several times a year the $99/yearly subscription fee is actually what you'd probably pay in shipping fees. Amazon is my favorite place to shop and I promise you before joining Prime I paid more than $99 in shipping. Well worth it for that alone. When you also add the cloud storage and movie and music streaming services, although there isn't as big a selection as say, Netflix... well it is still well worth it. I mostly love the free shipping but the music and movies and cloud storage are nice bonuses. If you're a shopper you won't regret this purchase.

Thumbnail of user sheilan11
2 reviews
13 helpful votes
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October 20th, 2016

I feel like a traitor everytime I use this service since the in your face political agenda of this organization does not always concur with my own. Why oh why can't business owners separate their business and politics. I cancelled his Washington Post after 40 years to stop having a one sided agenda shoved down my throat. What happened to respecting your customers?

Thumbnail of user gladysc4
3 reviews
0 helpful votes
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September 10th, 2015

Best thing I ever did was to join Amazon Prime. So many features for just $99 a year. I highly recommend it. Most orders are delivered in 2 days as long as you see Prime logo. Non Prime logo also gets delivered faster than their expected date of delivery. You can't lose.

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