Amazon review is not showing as a "Verified Purchase" even when the book is bought from Amazon from my account. I purchased a hardcover version and left the review on that same version. Customer support via chat, email, and Twitter have been totally unhelpful and have just been passing the buck! This is totally unacceptable! This is not a one-off case; I know many people going through this same issue.
If anyone from the Amazon team is reading this please do something about it.
Amazons delivery service has become pathetic. The delivery agents make half hearted attempts to contact late at night and say delivery attempted,could not reach you and the delivery gets delayed until it is cancelled. And customer service is not much help as they are apparently not in direct contact with delivery agents. Pathetic. I wish I had placed the order on flipkart. Could have saved myself the wait
I ordered a fan from seller RetailEZ Private Ltd on 2nd September 2022. It was a same day rush order delivery. It has yet not even been dispatched till 21st September 2022. I have pressed the cancel button at least 20 times but it just says "Attempting to Cancel"
In the meanwhile I have contacted Amazon at least 10 times on chat and phone to try and cancel the order and get the refund. So far nothing has worked. They just keep on making false promises. It was a good company once but not it has turned into a lethargic company where people do nothing else other than to lie to customers.
I have ordered several items from Amazon India. I recently had one item show delivered, but it never showed. I also had one order that arrived incomplete. I wrote to Amazon India, but they never responded. When I wrote a bad review, they told me they would not post my review because it talked about the product, the seller, or delivery issue. Crazy
These $#*!s are trying to fool people by showing sale prices, however when comes to delivering the product they cancel it, I ordered phone during sale which was in discount however these morons cancelled it on the last day of delivery! Seriously guys I can't expect this kinda ridiculous services from Amazon! It's over never gonna shop here again! Thank u
Very 3rd grade service my order# **************118 their agent without visiting to me remarks that reciepent reject to accept. Better than amazon local shopping apps like meesho myntra etc. Are the best. Playstore doesnt have zero star option eighter i would have been given that for their 3rd class service.
This website is cheating both sellers and the consumers, what they do is replace the real products with fake one or cheap ones specially with similar names to avoid being sued, its just a matter of time before they piss off some rich guys and get thrown out of india for running a con products site.
Amazon has started using deception and seems like now they are more focused on helping the seller sell the items then their customers. Being a customer of Amazon for last 5 years, I am really sorry to see this from Amazon. One of the reasons people buy expensive stuff from Amazon without looking in person or talking to anyone is the trust people have on Amazon and the fact that Amazon would return the product if there is wrong from seller side. But now seems like they don't care. So, I would suggest people to buy their stuff directly from a store. At least you will know exactly what you are buying and clear any questions you might have. Seeing this I am also thinking about removing my services from AWS and suggest the same to my clients and vendors.
Seems like Amazon is not the same.
I have never faced any issues with buying on Amazon. Though the costs may vary from market by a small margin. I get most of my electronic on Amazon and even books.
But for being seller you have to already be a well established business with flourishing sales volume in order to make Amazon a sales platform or media. Else its not for businesses that dont own a website of its own.
It is always a pleasure shopping on the Amazon India website. I find the process very very simple and the delivery is so prompt. They let you know when the items will arrive and till now - every time, it has arrived within the time frame mentioned by them.
It has been nearly 3 weeks amazon india site is not taking international debit cards, Everytime customer service people says that they are working on this issue. Give us 48 hours. Some even mention why i do not take indian credit cards. How people overseas takes indian credit cards. Why they are not honest in telling the real issue.
Wish i could give them minus 5 stars
I actually dislike the dishonesty of Amazon, i was charged twice for the product, cash was collected as well as the same amount was charged in my debit card. After several back and forth with their customer service first i was assured the money will be refunded then after 10 days i was told they never got the money from the bank despite me showing them proof of the charge from the bank. They are ruining the reputation of a good outstanding American company with their dishonesty and poor customer service in India. I will post this on all social media. I have ordered a lot from them and this is how they treat their customers. Shame in them. I can also share the order number. The product delivered was cheap quality as well
I booked a tab to gift my daughter. We got it, later there was a problem with display, in < 3 months So I took the tab to the authorised service station. There they said, there is no warranty for this. When asked the reason, they simply said, someone already opened it. I. Surprised. When we contacted Amazon, there is no proper response. So be careful while purchasing electronic gadgets. You may not get covered warranty issues.
I have had several experiences where I have prepaid for a product that was not delivered. It is very convenient when things do arrive although iti is still a gamble as to whether they will arrive or not! In addition none of the delivery based reviews were published. Any reviews of amazon, on amazon are jabbed.
Returns are apparently not made unless you report the lack of deliver y within 10 days of the lack of delivery. Crude.
You would be sued fo rthis in the US! Time to shed some of those stocks.
Su
This is regarding Order Id**************164. I have ordered a Saregama Caravan for my parents last month. It turned out to be defective and returned the product immediately. I am following up with them since last month, every time, they ask for more time and it is one month now not received any refund. Shocked to experience such pathetic service from them. It has become a big fraud. Please be careful before placing any order on Amazon!
I ordered a product on Amazon recently and opted COD... without any call they have cancelled my order sending across a message saying customer has refused the order. When I call the customer service they say it is a general error that occurs when a customer has opted for COD and he requests me to place a new order with prepaid payment. If they have given an option COD how can they negate it... what's the fun in having that option at all...
Bought flowers from Amazon India they failed to deliver on the date and continue making excuses the three agents I spoke with keeps lying and they don't want to refund my money know please don't buy from Amazon India fresh flowers
After one episode they repeated the same again with the next order of MI laptop.
And when I cancelled the extended warranty because the laptop order was cancelled by amazon around their own whims of exchange policy. ( even after the product satisfies all criterion for exchange they refuse to pick it up), guess what the xustomer care tells I will get a refund after they receive the product. There was a person to pick up the same at my door also!##$$.
A code for extended Warranty received by email is to be rrturned in person!)
I ordered a HP pavilion with exchange offer on 02/03/21 and expected delivery on 04/03/21.
The delivery executive was not sure of the discoloration between the screen and keypad on the laptop being exchanged and hence asked us to register for redelivery on customer care.
I called customer care and was told that the redelivery will be completed in 24_48 hrs. But i saw that the status on my app displayed that a refund isbeing issued.
I again called customer.er care and was again assured a redelivery, both times no mail was sent to me to confirm.
Yesterday I kept waiting at home to receive the laptoo and today morning i received a mail requesting a review for the product not yet delivered.
I again had to call customer care and finally one executive who pathetically displayed his empathy ( but was definitely not helpful just like all his previous colleagues) let it out that the order is cancelled and refund will be issued to original Payment mode in 3_4 working days.
I needed the laptop for working and I am not just disappointed but annoyed at angry at tgis apathy and pathetic customer care and lack of feedback.
I purchased Cacao and it was supplied with no outer packaging, resulting in cracked package and spillage of the Cacao powder.
Amazon neither replaced nor refunded and didn't offer any customer service at all. Amazon deleted my online feedback as the remark was unfavorable to Amazon.
I liked to give zero but there was no such option. I am saying this after associated with them for past few years as a seller and Byuer. Both the experience is bitter.
Once you're cheated by Amazon you should then and there leave them as it will continue and there will be no solution. I can tell their game. You call for problem. They will tell you to send mail or will send you a link to again explain the matter. You will do and wait and wait. If you call them the answer is we are looking into complaint has taken. Have you ever wondered why they have no complaints no and return call policy once complaint got resolved. Why they make you run like a Govt office from this desk to that desk. Because they know after a certain time you will be tired and loose.
They train their stuffs following same protocol.
Overview
The overall reputation of the company reflects a mix of positive and negative customer experiences. Many customers appreciate the wide variety of products, competitive pricing, and generally prompt service. However, significant concerns have emerged regarding delivery delays, issues with returns, and inadequate customer support. Customers frequently report difficulties in obtaining refunds and resolving order discrepancies, leading to frustration and dissatisfaction. A notable sentiment is the perception that the company is increasingly prioritizing sellers over customer needs, prompting some to consider alternative platforms for their purchases. This highlights a critical area for improvement in customer service and operational efficiency.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members