Amazon INReviews 113

I have been using a big user of Amazon Online Shopping (https://www.amazon.in/) since its inception.
Recently in last 6 months have been noticing their change in policies and also how much they have lost focus on users.
Previously I always felt Amazon online shopping is very safe and convenient and had the feeling that they are always their to address any issues with only purchase and delivery.
Around 6 months back I noticed that they started shipping products just by pasting a sticker with order details on the original packing of the order.
I was concerned due to 2 reasons.
1. Privacy of what I am buying
2. Safety, I do order expensive items and if it comes that way they it might attract unwanted attention.
Some orders still come in box and many with just a sticker attached.
Recently I ordered a silver coin which I wanted to gift to someone near.
Order got delivered post I gave OTP, delivery person left. I opened the package and to my shock it was a pack of ACV Moringa!
There was no bill attached to the package. I am not sure whether they delivered with a sticker bill on the product or sent it inside a cover. Somewhere a mistake has happened, either they shipped the wrong product or someone in the complete package and delivery line has lifted the product and replaced with something different. Reason for my suspicion is they was no original bill attached to the package which said silver coin or ACV Moringa.
I contacted Amazon on this, like usually they said don't worry we will resolve.
They said they have raised an internal investigation and it will take 5 working days and asked me to contact post that and they will tell me resolution.
When I contacted them back post this waiting period they said they have delivered what I ordered! And they refused to share any further information or evidence which shows that they delivered silver coin.
Now I am at loss, as I cannot go legal as it involves cost and I have opened the package. My only evidence is what I have online and chat history. There is no good way I can prove that I was not delivered silver coin and Amazon also is not sharing ANYTHING from there side like a photo which shows silver coin packed.
Now conclusion looks like we delivered what you ordered which implies I am lying, which I am not.
Saddest past is they are not sharing any part of investigation so that at least I can know where and what went wrong.
I have lost complete trust now to order anything expensive and may be will limit my shopping to only cheap items.
Posting this as a WARNING MESSAGE to all who order lot of expensive items like Phones, TVs, jewellery, silver and what not...
Please think twice before you order in Amazon India. Not just their empathy but their credibility too has gone down significantly.
WARNING Again, just be careful with what you order. Even if you ask delivery associate to stop and open infront of him not sure how much its going to help. So is the video recording if you do before opening.
As for me, I will limit my expensive online purchases.

Amazon review is not showing as a "Verified Purchase" even when the book is bought from Amazon from my account. I purchased a hardcover version and left the review on that same version. Customer support via chat, email, and Twitter have been totally unhelpful and have just been passing the buck! This is totally unacceptable! This is not a one-off case; I know many people going through this same issue.

If anyone from the Amazon team is reading this please do something about it.

I have been a customer of Amazon India for quite a few years now. I live abroad and usually place orders before my arrival. My delivery destination is Panaji-Goa. In the past, I have had a couple of problems with deliveries which were reported to your customer service and refund issued but they were minor compared to other one I just had to go through.

I have had a very nasty experience with your service for the orders I placed in August and September of 2024.
Following are the dates with order amounts:
10/08/24 – Rs 3,793.35
26/08/24 – Rs 5,645.00
02/09/24 – Rs 19,382.00
06/09/24 – Rs 3,149.25

Just so you know, this totals to Rs 31,969.60 of which I received a refund of Rs 18,037. This amounts to a staggering 56%.
Only one order of Rs 2,450 was a result of Seller not being able to source the product I ordered while the rest of them were because the final delivery could not be made. This puts down the Refund % due to Amazon Initiated Returns at 53%.
All of the refunds are shown as RETURNS by Customer while in reality it is because your staff was not able to make the final delivery.
I was in constant touch with your customer service and each time they told me that the item has been damaged during shipment. I don't think this is true because your excellent tracking system shows the item was received at final distribution location in PANAJI-GOA. I cant believe that someone in customer service hasn't noticed that 53% of my orders were as a result of Returns Initiated by Amazon. With so many of my orders being returned by your delivery staff, I feel that I was being selectively targeted. I don't know anyone who works at Amazon India, let alone at the distribution center in Panaji-Goa so I cannot understand why I was being targeted.
Regards

Placed an order no 171-xxxxx-xxx326 on 6th Oct, 24 for groceries under "Fresh" category with delivery scheduled between 2 P.M. to 6 P.M. on 7th Oct, 24. As usual, the delivery did not materialize in the stipulated time. Repeated follow ups on 7th Oct, 24 with the customer service agents at Amazon resulted in different time line and delivery status. On 8th Oct, 24 the Amazon web page indicated a revised delivery date, i.e 11th Oct, 24. Subsequent requests over phone and vide chat box to the customer service agents for immediate cancellation and full refund of the order was not complied as the agents insisted that I need to wait until 11th Oct before the order can be CANCELLED and refund initiated to my account within 5 business days. The customer service agents do not pick up the phone and communicate internally with the delivery team. This silo approach mentality in the Amazon team is only causing further agony to its customers.
Why would Amazon need to unilaterally extend delivery time line without intimation to the Customer and keep the Customer's payment in its account for additional xx days?
The track record of Amazon for prompt delivery of items ordered under the "fresh" category is pathetic.
It is high time that as Customers, we shift our orders to more reliable platforms such as Flipkart, Big Basket and Jio Mart who have a better delivery performance and are customer focused.

I ordered for a ceiling fan cost that 3449 and paid but I received a small exhaust fan that cost 1100 MRP, I called on the 9th 11th 13th and 14 th May 24 to amazon customer care for a return and refund request but still waiting for the same no action have been taken from Amazon.

Thus is my go to site for any kind of purchase whenever I have to buy anything. Be it from pin pen to beds and Mattresses I know I will get a wide variety of goods at competive prices. Customer Service is quite prompt and helpful and returns are smooth and hassle free usually

Does anyone know what happened to the orders quoted below? I called the courier, who doesn't answer, I chatted several times with Amazon customer service, and I DIDN'T RECEIVE ANYTHING.

Please, note that this is a guest house open 24 hours a day, 7 days a week, so the recipient is never absent. No one at the reception has seen the courier for these deliveries.
The customer service tells lies very kindly, and today one of the order results *undeliverable*, one *delivered* but it is not true. We have also several non existent delivery attempts. This is a fraud for customers, for sellers and for the company: do something!
Beside, the Amazon delivery telephone line says today that there are no deliveries for me. Ridiculous people, change jobs!

11-Feb-2024
Order #
**************162
Order total
Rs. 899.00 (1 item)

Tracking ID: **************

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16-Feb-2024
Order #
**************103
Order total
Rs. 3,599.00 (1 item)

Tracking ID: **************

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13-Feb-2024
Order #
**************340
Order total
Rs. 185.00 (1 item)

Tracking ID: **************

As a prime member, I have been using Amazon services in India and overseas for a long time. But the recent incident made me rethink regarding availing the services again. Recently, during my vacation in Noida India, I requested a refund for my order. Consequently, there was a pick up of the delivered product, but the pick man was very rude and acted like a local goon. He came 2 times for pickup. On the first visit, he misguided me and told me that the product he had come to pick up was of a different color by showing one of the different color product pictures. The second time, when I asked him why he misguided me, he became quite rude and started abusing me in front of my house and was not ready to leave the property despite repeated instructions by me to leave the property. I have CCTV footage regarding the incident. I hope Amazon will take steps accordingly as the only automated reply I got from their customer service and the head team is that 'you are our precious customer and they will take strong action against the pickup agent', but until now there has been no action and when I asked them about the status they told me that it is an internal matter which shows how serious they are regarding the incident and don't care about the customer. I am planning to go legal and also posting the CCTV footage on the internet to aware the other customers regarding this rowdy pick up agent.

Dear sir/ mam,

Myself Bibin baby i ordered Diapper for my childrens online from Amazon this month the order ID is Tracking ID: ************** and Order # **************566 and Sold By: R K WorldInfocom pvt ltd. Actualy i am working in dubai and to my home addrss in india, kerala i make the deliver address. The item i ordered is umtum Chota Bheem Baby Diaper Pants with Leakage Protection - 12 to 18 Kg (X-Large, 54 Count, Pack of 2), this item i ordered 3 Quantity and only one set only i came. In kerala i parents was there and when it delivered my parents told items came and and didnt noticed the quantity and all and last week when it finish then only i get to know that item was not fully delivered. And iwhen immediately i contact the customer care through chat but they refused to undwrstand my problem. And my problem was i am in dubai and i can't call the customer care directly. Any one there to solve my consern issue. Amazon can contact the delivery company and distibuter to check there system at leat to verify it. But i have the bad experiance with the chat customer people. That also one chat 4- 5 people will change in between and i have to explain everything to again and again.
So please consider my issue and replay me back.
Thanks and regards

Bibin Baby
**************

Very 3rd grade service my order# **************118 their agent without visiting to me remarks that reciepent reject to accept. Better than amazon local shopping apps like meesho myntra etc. Are the best. Playstore doesnt have zero star option eighter i would have been given that for their 3rd class service.

Bought flowers from Amazon India they failed to deliver on the date and continue making excuses the three agents I spoke with keeps lying and they don't want to refund my money know please don't buy from Amazon India fresh flowers

I recently ordered 6 Room heater through Amazon India. Out of 6, only 1 room heater was delivered and that too without manufacturer's box. I raised complaint on this delivery issue. I was told that the investigation will be done on it. After a week when I enquired, I was told that the items were delivered as ordered and they can not do anything on it. But 5 items were missed in the delivery. I tried to contact customer support multiple times. But they did not bother to resolve my undelivered item issue. They said that this is the max they can do on this order and abruptly disconnected my call when I tried to ask them the remedy to solve it. I think Amazon India have trained their customer support reps to respond like this if they encounter any delivery related issues.

I found that Amazon India did not bother if any delivery issue happens on the items ordered in their website. In my case I am not sure whether my order was not handled properly at their Warehouse, or it was mishandled during the delivery transit. I was under impression that Amazon India will take the full responsibility till the ordered Items are delivered to the destination address. But Amazon India is not bothered to take any responsibility till its delivery to the destination address.

I have been making lot of purchase via Amazon India with the hope that it is secured, and the delivery will be handled properly. I am also an Amazon Prime member. All my previous orders were delivered properly. But the recent experience with them makes me realize that if any issue happens on the delivery, Amazon India will not bother to handle it for us.

After his purchase I am totally disappointed with the irresponsible customer service provided by Amazon India. Hence forth I decided not to purchase any items through Amazon India.

Be careful while making purchase via Amazon India. They dont bother to address our delivery issues if something goes wrong in the transit. Stay away from Amazon India.

Good variety and Ambience. Price varies based on products. You should get things as per needs. Excellent variety. Highly recommended

Amazon customer care number... 6372/1312/02//. All tipe service
Full refund issue helpline team call now. 6372. 1312. 02.
Full information about service team...

I ordered a fan from seller RetailEZ Private Ltd on 2nd September 2022. It was a same day rush order delivery. It has yet not even been dispatched till 21st September 2022. I have pressed the cancel button at least 20 times but it just says "Attempting to Cancel"

In the meanwhile I have contacted Amazon at least 10 times on chat and phone to try and cancel the order and get the refund. So far nothing has worked. They just keep on making false promises. It was a good company once but not it has turned into a lethargic company where people do nothing else other than to lie to customers.

Pathetic Customer service team who have no clue on customer pain point. Delivery date commitment is unbelievably inaccurate. Try to avoid.

I ordered 2 beds from Amazon.
1. Amazon Brand - Solimo Mars Queen Engineered Wood Regular Bed With Storage (Wenge Finish, Brown). (ORDER # **************552)
2. V Create Store King Size Engineered Wood Platform Designer LED Fitted Headboard Bed with Side Tables and Storage (ORDER # **************566)
After delivery it was a terrible time to get it installed through Amazon installation services.
V Create Store sent me a video saying its a DIY and after trying some items were missing.
Both amazon and V create asked me to get the installation done by a third party and this costed be a bomb.
Please be aware of such companies and Amazon.
Never buy their products of else I am sure you will suffer the way I have suffered.