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Amazon INReviews 114

1.8

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Amazon IN Reviews Summary

The overall reputation of the company reflects a mix of positive and negative customer experiences. Many customers appreciate the wide variety of products, competitive pricing, and generally prompt service. However, significant concerns have emerged regarding delivery delays, issues with returns, and inadequate customer support. Customers frequently report difficulties in obtaining refunds and resolving order discrepancies, leading to frustration and dissatisfaction. A notable sentiment is the perception that the company is increasingly prioritizing sellers over customer needs, prompting some to consider alternative platforms for their purchases. This highlights a critical area for improvement in customer service and operational efficiency.

This summary is generated by AI, based on text from customer reviews

service
34
value
30
shipping
32
returns
31
quality
29

We monitor reviews for authenticity

India
1 review
15 helpful votes
Follow Vishal P.
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Amazon.in - they are selling expired, dirty, dangerous & harmful edible products online. I had purchased Alpen Muesli online, which I gave to one of my relatives as they sent normal muesli instead of sugar free. They had the muesli the 1st day without any suspicion. The next day they had stomach infection. When they checked the jar in which the muesli was put, it was full of tiny worms. They obviously threw the same in the thrash immediately, however the damage was already done. On complaining to Amazon, they refused to do anything about it, in fact I had also written a detailed review, which they refused to publish on their website.
In the interest of the citizens & their health & wellbeing, I feel at least they should be banned from selling any edible products online, though their product quality in most non-edible products is also extremely poor & sub-standard, which is not the case in most other countries.

Date of experience: December 8, 2019
India
2 reviews
1 helpful vote
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Hassle free returns
November 15, 2019

The products offered may not be up to the mark but the returns and refund are flawless! I had bad experience with many other shopping apps, but never with amazon

Date of experience: November 14, 2019
India
3 reviews
26 helpful votes
Follow subircOzy G.
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What I can say..., this is most annoying frustrating experience I had buying on Amazon... I am not a happy man not all!
First time I was told to send shipping receipt to cs amazon which I did on 14/08/2019 so the refund will be processed in 2 to 3 days
Second time on 17/08/2019 I contacted when package got delivered I was again tricked with lie that I will get refund 5 days from delivered date which was 23rd August 201,
Which in fact didn't happened so I contacted back third time and associate said she will issue a refund right away of order cost and your return shipping charge which later she claimed successfully issued on 28 august 2019 on her email confirmation..., which turned out to be nothing but again a trick lie as refund didn't happen as claimed will be credited to bank account by 3 September 2019.
Then I contacted back 8/09/2019 and was put through numerous associates with nothing but lies after lies when I demanded bank transaction reference number id... Which I was positive was never initiated at first place.
Finally when I refused to give up..., lead associate admitted that transaction was never initiated..., as seller has not initiated the refund.
So demanded an apology email with all measures which would be taken on this wrong habit of lying and false assurances which has been practiced among the Amazon customer contact associates..., so that other customer doesn't suffer or go through this annoying agonizing frustrating trauma with Amazon customer care as me.
Post email there was refund request send to seller by I associate..., but then I said that I received a confirmation email stating as below
On 02-09-2019 15:31, amazon.in wrote:
Amazon
Hello,
The seller has initiated the refund for your order **************931
The seller authorized the request on 13/8/19.
Did the seller resolve your issue? Yes no
(We'll share this feedback with the seller to help them improve their service in the future)
I again confirm lead associate if this is another lie...! He said its error on system front...; further confirming will get response from seller in 2 days processing refund
And now today 09/09/2019 what I receive is another automated email from seller on return shipping
*** What made them all to lie..., is this some kind of big scam of looting stealing customer money along with seller... in case customer somehow ignore refund emails and bank statements... this can be some serious unclaimed tricked money!
Hope JEFF BEZOS can see how each passing day his so called customer centric company along with sellers are into wrong practices of lying and giving false assurances fooling its customers!

Date of experience: September 9, 2019
India
1 review
10 helpful votes
Follow Neha S.
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I ordered Gionee F205. I got the confirmation that order would be delivered with in 2 days. On the second day at 10 pm, I received message that order is again delayed for 2 days. I frentically called Amazon customer service, but not even once my call was answered. Amazon is the worst company when it comes to customer support. They have reduced cost by making things automated but their Automated message doesn't give any satisfactory answer

Date of experience: August 21, 2019
India
2 reviews
0 helpful votes
Follow Muhammed R.
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Highly trusted
July 27, 2019

In my experience it is one of best shopping site and is highly trusted. Because one of my friend bought shoes from Amazon. But it has a small damage. When he asked them to return. When at evening his money refunded but they didn't took back their product. Thus my friend got his money back without any risk

Date of experience: July 26, 2019
India
1 review
6 helpful votes
Follow Chavali S.
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Careful buying
June 26, 2019

I booked a tab to gift my daughter. We got it, later there was a problem with display, in < 3 months So I took the tab to the authorised service station. There they said, there is no warranty for this. When asked the reason, they simply said, someone already opened it. I. Surprised. When we contacted Amazon, there is no proper response. So be careful while purchasing electronic gadgets. You may not get covered warranty issues.

Date of experience: June 26, 2019
Nigeria
3 reviews
1 helpful vote
Follow Desmond c.
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I market shoes
June 23, 2019

This period of life, when you look at relatives who gift you clothing as second only to the Child Catcher in evilness, is a blissful prelapsarian state, because you have the self-confidence not to need to outsource your self-expression. Rather, you saunter through life with the unapologetic ballsiness of Marion Kelly,
Who famously gatecrashed her father's Skype interview with BBC News and is now very much my role model for life. Some girls start to show an interest in exaggerated femininity: frills, ballet dresses, pink. (You will not be wildly surprised to know I was such a girl.) This is just an extension of what all fashion should be to the under-13s, and that is "a costume".

Date of experience: June 23, 2019
India
3 reviews
1 helpful vote
Follow shank r.
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Amazon is a good shopping website having nearly all the products but the flaw in the website ia that it takes too much delivery charges

Date of experience: June 13, 2019
New York
2 reviews
0 helpful votes
Follow ramon E.
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Ok
June 3, 2019

I bought a pair of shoes and they arrived ina 2 days. Problem is the high transport charges. Quality is Ok

Date of experience: June 3, 2019
Japan
2 reviews
6 helpful votes
Follow Miheel N.
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They provide good product because i'm using many product of amazon. So i can say it has good product.

Date of experience: May 31, 2019
India
4 reviews
0 helpful votes
Follow Rahul B.
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Now a days very superb website for online shopping. Given very good discounts and cash back. If payment fail quickly credit amount in to account. Really very nice shopping website and save fuel and money. As per my view world no 1 shopping website. I am very much like it as per my all view.

Date of experience: May 29, 2019
Singapore
2 reviews
9 helpful votes
Follow Prabhakar G.
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Good Product
May 29, 2019

Their product is good. If you use and through then it's use the product.
I'm using many product from Amazon. And their product is good and their service is also great.

Date of experience: May 29, 2019
India
3 reviews
12 helpful votes
Follow Santosh C.
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I tried this web for affiliate marketing. But after earning some money in my affiliate wallet. They suddenly suspended my account by saying your website violate our rules.

Date of experience: May 19, 2019
India
2 reviews
0 helpful votes
Follow Adarsh B.
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Very good
May 13, 2019

I liked it. You can trust amazon it provides the best online products. I have ordered many products on this site. The products were very good

Date of experience: May 11, 2019
India
2 reviews
0 helpful votes
Follow Pushkar M.
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It was really good experience to buy from amazon.The return policy is also working and happening. The time for delivery was really less and products are well packed

Date of experience: May 7, 2019
India
2 reviews
17 helpful votes
Follow shivam s.
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Worst service ever
February 23, 2019

Showing price ever less than other but delivery charges beer from our pocket always. If we would purchase 100rs product with discount 59 essential oil i talk about charges of delivery 100 rs either i was purchased 8peices of essential oil but charges for each one seperate 8*100=800rs for delivery waoooo... make it fool.

Date of experience: February 23, 2019
India
16 reviews
30 helpful votes
Follow Venkat K.
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I purchased an LG9KG Washing machine product no: Order# **************900, Amazon specified various product features/options on the site,
I was impressed with those features like restart, child lock and I bought that product as I trusted Amazon.
I got shocked when the installer installing the product, installer revealed that washing doesn't have a child lock feature.
Amazon displayed the wrong product details to attract customers and Amazon help care people are refusing to take the responsibility for their fault. The help center person insisted me to organize a Job card from their Vendor LG. Why should i fight with LG when i didn't buy it from LG directly.
Amazon should pay compensation to me as they bluffed me with the wrong product details.
They crossed me and insulted me very badly please see the attached screens.

Date of experience: November 25, 2018
India
2 reviews
2 helpful votes
Follow Laraib H.
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Delivers the right product... Almost no difference is seen in the photograph and the goods delivered.

Date of experience: July 21, 2018
India
6 reviews
21 helpful votes
Follow Phoenix R.
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I have never faced any issues with buying on Amazon. Though the costs may vary from market by a small margin. I get most of my electronic on Amazon and even books.

But for being seller you have to already be a well established business with flourishing sales volume in order to make Amazon a sales platform or media. Else its not for businesses that dont own a website of its own.

Date of experience: March 4, 2018
India
1 review
2 helpful votes
Follow SHAJAHAN S.
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Good and Worthable
February 21, 2018

It is very useful for customers, if they want to buy any product they can search the customer review and reveals the product details.

So we can easily purchase whatever likes.

Date of experience: February 21, 2018