- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Amazon has a rating of 3.3 stars from 10,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Amazon most frequently mention customer service, free shipping, and prime member. Amazon ranks 3rd among Marketplace sites.
I ordered a sink which was supposed to come with a drinking water faucet. The sink arrived without the drinking water faucet, instead it had a soap dispenser substituted by the manufacturer who failed to update the ad. I called Amazon customer service and in about 5 minutes they gave me the $280 sink for free and I bought the water faucet for $32 That's above and beyond. Amazon is a fantastic company.
Basic reasonable service for all customers spending their hard earned money on this site? No. Amazon literally looks for ways, to penalize those who don't have their prime" subscription. Also would have just gone to walmart had I known this would happen. Placing a simple order for non custom items, then having to wait a week before arrival is unacceptable.
Pathetic customer service, originally ordered around thanksgiving and got multiple updates on the delivery dates and never received it. I was promised that a replacement will be sent to me at no cost in Dec last week and the pattern repeats, as the order has just the label generated with nothing shipped out yet. Horrible call center reps after numerous transfers and digging into this order they are not even cancelling the order and returning my money.
Items bought, cannot return to china, will not refund, no help. Out of pocket with trash. It's time this company no longer existed.
Tip for consumers:
Disgusting customer service
Products used:
None
Out of 6 4k uhd blu rays I bought 5 where used and re shrink wrapped, and purchased directly from Amazon.i tried to leave a review about this on amazons website and they repeatedly got taken down!
They are literally re shrink wrapping returned movies and selling them as new! If I was a lawyer I'd start a class action lawsuit.
Tip for consumers:
Order movies from best buy same price and actually brand new
Products used:
4k uhd blu rays
Writing reviews of a product has to be perfect for this company or they will email you threats. Avoid this company at all costs. 1 star is entirely too many.
Tip for consumers:
Don't use Amazon, they like to threaten customers via email.
Wow - can't believe how terrible amazon.com has become. I ordered a product - the tracking number on the website said it was "delivered by amazon" but it was not. I spent well 2 hours on the chat and a phone call with them telling me the item had been forwarded to a "freight forwarder" and I was to contact them to find out where the package was. BUT crucially, they did not know which "freight forwarder". How am I supposed to follow up with a mystery company. Beyond ridiculous.
Made one large purchase of several items, Amazon breaks it down in multiple orders which is very confusing and done this way to add extra fees I believe, than one order gets cancelled for whatever reason and I'm stuck waiting on a refund, can't just resend item have to go through the whole process of reordering and repaying, I will never use this company again!
Tip for consumers:
Horrible customer service, unable to understand broken English of staff.
Products used:
Gift cards
Don't purchase from amazon.com they're just a bunch of thieves! They won't provide you a refund for a lost product for 6 weeks after the purchase date! No notification that you have to wait 6 weeks to be reimbursed when you place the order! Just a bunch of lying thieves! Save yourself some frustration and make your purchases anywhere else but amazon.com
Tip for consumers:
That you have to wait 6 weeks to receive a refund for a purchase that didn’t arrive
Products used:
I haven’t received my order so I haven’t used anything
This company and its customer service reps are incompetent, I guess that what happens when you contract to India. Can't understand anything. Orders not showing up. They push the shipping dates out by weeks in their own and you can't get a refund until that day passes.
Thieves is what they are. They will lie right to you just to shut you up instead of using common sense and customer service. I feel like I'm talking to my grandchild just learning English. I guess that's what happens when the ceo and owner is a thief. It trickles to the rest of the company. These two items never showed up nor will they. But yet I'm stuck with over 400 dollars floating in the air. BE WARE THESE IDIOTS WILL RIP YOU OFF!
Tip for consumers:
A little trick I learned calling over 100 times is if you get someone on the line that don’t speak English just keep asking for a supervisor eventually you will get someone that speaks english
Products used:
None. They never showed up.
I don't understand why I keep ordering from Amazon. They are late every time now. They were top of the game with the 2 day delivery. I didn't mind paying a little extra for it because I got it in 2 days. Well now you order something that says 2 days and it doesn't show up for three or four. I could have got on eBay and ordered the same thing $5 cheaper and they say it'll be here in 3 or 4 days instead of lying just to get you to buy it. This used to be a great company. They have just been going downhill.
Ordered Acer computer and warranty and 2 other items. Computer is defective and other items bad. Couldn't print a label to return and couldn't make the ** understand that I need them to give label to carrier to pick up computer. Over 8 calls to Amazon, 5 emails, and 2 letters I am still waiting for them to do this! Had this defective computer for over a month, finally disputed charges on my credit card.
When I try to verify my account via my phone logging in, the code never gets to my phone and I'm taken to a customer service page with a question that doesn't have my answer in the drop-down menu. And eventually I'm right back where I started! Now I can't even log into my account VERY INFURIATING! THANKS!
2 orders not delivered; they won't replace! Amaz cust rep supervisor, not helpful
Need to shop elsewhere
Tip for consumers:
terrible experience with cust service supervisor! I only wanted her to send a replacement, not refund me. she wouldn't do it; was not helpful at all, actually I found her to be condescending! I have been an Amazon Prime member for years and order many items for gifts, pet supplies, household needs, etc. and I am finding that they are just. not the company in terms of integrity, cust service, keeping the timeframes for deliveries, etc. they used to be, need to start looking for another company
Products used:
never got the products! that's the problem and Amazon not willing to resend even though the products are lost and never delivered!
Not sure what happened to Amazon. I was their biggest fan! I loved how they solved all my purchasing problems and helped me return everything so easily. They were truly customer-centric which every company should emulate. That was Mr. Hyde. Then Dr. Jekyell showed up Jan 2024. Amazon downright refused to reimburse me anything for knocking over my mailbox! That is their ARC team, saying nonsense that will never stand up in court. I guess they were bullying me. Customer service is definitely out the window. Then to top it off, on another item, Amazon said they delivered a Dell computer costing over $1000 to my door. When I asked them if anyone received a signature or took photos, like they always do, Amazon said no. Whaaat? When I told them I did not receive it, Amazon said I should contact the police! He actually even sent me an email to repeat that I should contact the police and get a filing before he would do anything about it. I am just amazed! I would never have imagined they would come anything close to saying that from well over a decade of customer-centric experience I had with them. It is a change of policy coming down from the top. It is so surprising and alarming. They changed their tune so suddenly like a company that is going bankrupt. I am on my way to selling all my Amazon stocks. Something drastic is happening to them. I am sure others will see Amazon's true colors soon enough if they have not already. No more Prime for me. By the way, there is no reason to call the police on an item they never sent. My credit card company already gave me the money and will deal with them. My lawyer will deal with Amazon on the house damage. Jeff Bezos may be right much sooner than people think: he predicted his company would go bankrupt. I have to agree with the smartest man from Amazon.
Products used:
Computer, clothes and everything else. I am now looking for other companies to use.
I bought an item from an Amazon third party seller who used Fed Ex to deliver the package. Package was hand delivered to me on my driveway. After the Fed Ex truck left, I noticed many deep gouges on my driveway corresponding to tire track. It covered an area of 20 x 20 ft. Fed Ex is ignoring me despite all the info they have.
Amazon is adamant in NOT helping me. Never mind that I have bought it though Amazon. They parrot, "it is a third party seller so we can not talk to Fed Ex or do any thing". I have spoken with four reps, two supervisors (Kelly C was the worst) and the head quarters. Marina from the transportation dept in Seattle, after interrogating for 5 minutes to verify my identity, rudely told me the only person I could air my grievance is Jeff Bezos and gave me his email address! What an irresponsible company Amazon has turned out to be! What a departure from the friendly company I thought it was. This is a service matching the companies that have since disappeared. It was a rude awakening.
MORAL OF THE STORY: Do NOT buy anything from Amazon's third party seller since Amazon will not help you if there is any issue with delivery.
Trustpilot reviews
Thanks for your review!
Amazon
Add photo
Your review is pending.Read more
Daniela & Markus
42 reviews
PH
Rated 1 out of 5 stars
Selling overpriced products! RIP-OFF COMPANY
Selling overpriced products! 🤬😡 I BOUGHT 2 WD 4TB PASSPORT external hard drives, 95$ each! Found them in shoppee ph for 80$ only! Return via DHL offered! THE PROBLEM IS: THETE IS NO DHL WHERE I LIVE! INSANE LONG INTERNATIONAL DELIVERY TIMES 😡Order #
**************468
Order #
**************806
Date of experience: February 01,2024
Products used:
External hard drive
They never send out package within the 2 day shipping you pay for…. Lots of reviews are phony…. Amazon itself does not allow perfectly in rule, postings of products you have bought, even giving a 5 star review. Act just like Facebook behind the scene kooks.
Now the price is jumping up to $139 per yr…. No thanks. I have found Walmart just as good for what I want, mostly sent Fedex, so I get faster from there! Much was sent out from Amazon via usps…. And took forever. Some things take a week, but at least I am not having to pay shipping on Walmart either…. Plus tv streaming via Amazon ALWAYS froze or took countless attempts to watch the movie, it got ridiculous. Used to be good but totally downhill the past several yrs…. BYE AMAZON….
I recently moved into an area of quadplexes, every single time I get a packaged delivered from Amazon, it gets delivered to the wrong building or door number! Today it was delivered to Apt. 1, my Apt number is 3. It's ridiculous that they cannot pay enough attention to the address. I am unhappy with customer service not being able to help with this. It is a waste of my time and resources. I am sick of having a package delivered to the wrong house and having to wait another week for a replacement!
Purchased the item above. Tracked it the first day to delivery date only to show no actual item delivered. Shipping even said signed by person check Ring camera all of the delivery day to see no Amazon truck in the area. Called Amazon up, they say to check with neighbors (again, my Ring camera says otherwise). Amazon ask for refund. I ask if seller of the item can honor their item and resend? Amazon customer service says he called seller, while on hold, say seller would honor and send out the item in a few days. Over a week later nothing! I called again and told them of this situation only to get a refund which they said was in process even though I didn't even ask for one. Customer service even said they sent out an email saying so but I checked my email to see no emails from Amazon.
This whole situation is pathetic on Amazon's part. The biggest store online in the world and they couldn't even help a lonely single person. They would rather let the seller keep selling items they can't honor. If I can give zero star to Amazon I would.
Tip for consumers:
Amazon can be great but don’t truck full wholeheartedly
Products used:
None. Didn’t get the item
Amazon locked my account with over $300 in gift card balance, refuse to refund it, unlock my account or let me use it on another account. They will not even discuss anything with me. The richest man in the world needs money so bad he robs disabled people…
Tip for consumers:
Don’t
Products used:
I had made over 600 orders in the course of 14 years with them.
Their driver lost my package, but because it was from a third party retailer they're telling me to eat it up & move on. I can't buy from a place that boasts its customer service when in actuality they don't care. The customer should never have to pay for the mistakes of the retailer. Talk about injustice!
Tip for consumers:
Be careful. Don’t buy expensive things from Amazon because you never know if they’ll back you up if there’s ever a problem with it.
I never received my $200 item I placed an order for. Customer service isn't helpful so during these already hard times with COVID-19 I now have to worry I just got jacked by a huge company for $200. Don't buy from Amazons third party sellers you will get screwed.
I agree with the other reviews on how Amazon has handled a crisis. The products I ordered haven't arrived. Prices have SKYROCKETED. I get "supply and demand" and Amazon's ethics are poor at best. Those poor warehouse workers. I will remember this when this crisis is over. Your Prime Videos still suck as well.
Blaming the customer for a misdelivery when driver made mistake; asking customer to fix problem with police and neighbor; refusing to reimburse or replace items; being hung up on by their reps; being passed on from one rep to another;
Amazon offered me a $60 discount on a $120 purchase if I opened an Amazon Business account. After providing all kinds of private info (phone, SSN, government documentation that the company exists) it refused to open the account saying that it was related to another Amazon business account which is not true, and refused to discuss the matter further or reverse this decision. Yes it's Amazon, not some fake site trying to get private info.
Tip for consumers:
don't believe what they say
Products used:
none
This happened to me twice, hence writing review. They had to deliver me oneplus 9 phone on friday, which they didnt, and they told they will do it on saturday, which till evening they didnt. When i called them they are telling they will deliver it on sunday. I had to gift to a relative for birthday occasion. And amazon had to ruin it. Now i have cancelled and when to near by store to buy same. I have made up my mind not to trust amazon delivery for anything critical. Writing review here so that it will be helpful for others as well
Amazon now collects your money and doesn't send you what you pay for. Then they tell you that you are not eligible to do anything about it. Do not waist you time or money with this scam.
Tip for consumers:
Don't use Amazon it is a big scam as bad as Ebay now.
Products used:
I didn't receive any product or my money back
Gain trust and grow your business with customer reviews.
Amazon sells everything (almost).
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
