Sara P.

Not sure what happened to Amazon. I was their biggest fan! I loved how they solved all my purchasing problems and helped me return everything so easily. They were truly customer-centric which every company should emulate. That was Mr. Hyde. Then Dr. Jekyell showed up Jan 2024. Amazon downright refused to reimburse me anything for knocking over my mailbox! That is their ARC team, saying nonsense that will never stand up in court. I guess they were bullying me. Customer service is definitely out the window. Then to top it off, on another item, Amazon said they delivered a Dell computer costing over $1000 to my door. When I asked them if anyone received a signature or took photos, like they always do, Amazon said no. Whaaat? When I told them I did not receive it, Amazon said I should contact the police! He actually even sent me an email to repeat that I should contact the police and get a filing before he would do anything about it. I am just amazed! I would never have imagined they would come anything close to saying that from well over a decade of customer-centric experience I had with them. It is a change of policy coming down from the top. It is so surprising and alarming. They changed their tune so suddenly like a company that is going bankrupt. I am on my way to selling all my Amazon stocks. Something drastic is happening to them. I am sure others will see Amazon's true colors soon enough if they have not already. No more Prime for me. By the way, there is no reason to call the police on an item they never sent. My credit card company already gave me the money and will deal with them. My lawyer will deal with Amazon on the house damage. Jeff Bezos may be right much sooner than people think: he predicted his company would go bankrupt. I have to agree with the smartest man from Amazon.

Since I read some good reviews and since they have a 30 day trial period to cancel subscription, I gave it a try. To my surprise, they do NOT allow you to cancel the subscription easily…their cancel feature has been deactivated! This is a problematic and deceptive feature. I am writing to their billing department to see if I can cancel. I am hoping I can avoid having to have my credit company get involved. I am disappointed. This feature makes them feel less legit, in my view.