Amazon UK

My order has been lost!
- I had to proactively chase customer support to find out that the order is lost and I dont have to wait anymore.
- As a solution I DIDNT GET REFUND, they gift me gift card for next order...but guess what? This was first and last item from Amazon
Order #**************763

I bought hair shampoo from amazon, when the product came I opened the box and the shampoo was all over my other items, I was very disappointed beacause of this, I used to work in amazon myself so I know how quality control is high there, so I was shocked a little bit in the beginning. So after expecting, I wrote to amazon and didn't get any response from them. So I filled the form for return, they returned my money(luckuly) but still, I was upset of the employers that work there, be more careful please!

Do not order from here two days off phone calls and char line said I'd get a refund but never did they lied and lied

I would have given zero stars if possible. My Prime Now order got canceled and was deemed undeliverable twice in one day. They wasted my time and severely tested my patience. The first deliverer did not give me enough opportunity to answer the phone. Then, I immediately got a text saying my order was undeliverable. I was given another delivery slot and waited for them. Then I noticed a text saying the delivery was canceled. The driver did not even call. Amazon Prime Now UK should not be in business, and their customer service agents, Jill, Faieka and Nabeela did not help and only caused more frustration, especially by Jill telling me that the second driver had no means to call me. What a load of crap!

The issue that I have experienced was: I am a regular Amazon customer.

I purchased in good faith a product that was faulty and quite frankly could prove dangerous.

Nothing was wrong with this review.

Sadly, an email said my review could not be posted. Strange I thought I always give reviews and I always read reviews before I buy.

Here it is:-

'Lasted ONLY Three 3 Days at that rate 12 will last just over a month!
One Brush lasted ONLY Three 3 Days at that rate 12 will last just over a month!

Before that it felt weird as if straining to work. Then while brushing it just ceased to move like it should.

I would take a picture but it looks the same outside but inside its broken'

It had a 'resubmit' button but when one tries to 'resubmit' it said this '

'We apologize but Amazon is not accepting reviews on this product from this account. If you would like to contact us about this decision, please email *******@amazon.co.uk.'.

This is not a truthful way to run a business, customers rely on Reviews as I do.

Trading standards some time ago agreed and contact Amazon about this before issue before, not allowing truthful reviews. The right for customer reviews to make an informed decision.

I wasted my Time and Money on a faulty product and did not wish for that to occur to anyone else.

It could have been dangerous to me the faulty product might have broken in my mouth, injured or perhaps went into my trachea / lungs while brushing my teeth.

I would Never wish this to happen to anyone. Truthful reviews help inform us customers against faulty products.

WALLY'S-PENNY-BOOKS UK. This third party seller on Amazon are run by incompetents and are managed by an extremely unpleasant and bombastic individual named Adrian Thompson-Davies. They advertise their products incorrectly, fail to communicate effectively with both Amazon and their customers, have negative customer feedback removed, send insulting emails and believe themselves to be above criticism. They harass, threaten and intimidate an unhappy customer into shutting up and putting up with their incompetence and rudeness. After they did all this they complained to Amazon about me.

HORRENDOUS, **NOT EVEN A NO STAR** PLEASE CALL CONSUMER DIRECT (AFFILIATE OF TRADING STANDARDS) ASAP ON *******0506. THESE GUYS HAVE BEEN MADE AWARE OF THESE PEOPLE BUT MORE PEOPLE NEED TO COMPLAIN OFFICIALLY. IT IS A LEGAL REQUIREMENT OF A UK WEBSITE TO SUPPLY A REGISTERED ADDRESS ON A WEBSITE. THIS DOES NOT HAVE ONE. SHAME I HAD NOT READ THE REVIEWS. ALSO COMPLAINT CAN BE MADE TO WATCHDOG ONLINE AND THE INTERNET CRIME COMPLAINT CENTER (AS THEY ARE BASED IN USA). VERY ELABORATE SCAM BUT ONE THAT MUST BE STOPPED SO IF YOU HAVE BEEN AFFECTED PLEASE MAKE IT OFFICIAL.

Delivery driver didn't even attempt to deliver the items and customer services did nothing to resolve the situation resulting in 2 days of lost work from working families

I have been using Amazon Prime for many years now, and although I have had my fair share of issues ranging from fake items being sold to poor delivery estimates, Amazon's customer service, returns policy, efficiency, and systems are very good and have steadily improved over the years.

Most of my purchases (mainly electrical and electronic) are now from Amazon, with the more random and less dependable eBay coming in second. On many occasions I have surprisingly found Amazon prices, especially on new items, to be cheaper than on eBay, and there is no competition when it comes to customer service, with eBay being a bit of a joke if you expect a quick resolve when things go wrong.

Please note that I am referring to the Amazon Prime service that you have to pay a yearly subscription to use (about £79.00 at the time of writing this review). For me, the cost of this Prime membership is well worth it, but you will have to decide for yourself if this offers good value for money, as this will of course depend on your individual requirements, budget, and needs.

It would take something quite dramatic for me to stop using Amazon, but there's always room for improvements, hence the 4 rather than 5 stars.