AlphaRooms

Because Alpharooms make it so simple and clear when booking hotels and flights I give them top marks for their continued willingness to go above and beyond to secure the best possible experience for the customer ( me in this case) well done for your excellence in organising and caring.

This was the first time I have used AlphaRooms and I must say the simplicity was a joy.
Not only were they the cheapest by some distance for the villa that we wanted their site was easy to use with no frustrating close outs whist deciding.
Great to use

Carlos, Carlos handled my booking and flight transfer, called me when I was busy with college as stated in all my emails. Took extremely long time as well as calling me 4 times in one night. This request was made two weeks ago, after 7 calls and various angry emails my request was finally completed. Really unprofessional customer service work.

Was booking for my short break. Tried get low price and I made a mistake... I'm traveling with my daughter. Had to pay extra 60 euros for changing only dates! That was my last time I booked through you. And you lost bunch of customers, because my friends booking through you as well. I'll tell them...
Bye

Using alpharooms could not be easier. Very simple to use website. Very wide choice of hotels from around the world. All at bargain prices. Much better to use than trivago who take you to a random company you have never heard of.

We have no lift in hotel. No bathroom door. No mirrored dressing table. One plug socket in between pillows on bed. No wardrobe doors either. I would not sell this room to anyone if I were an Agent/Booker.

First time using alpharooms, upon recommendation.
I found the use of the site very easy to navigate
And Tailor made my perfect holiday.
Very competitive prices.
Definitely will be using alpharooms from now on.

Worst company I have ever dealt with (and I work in the middle east). I was due a refund which they fully acknowledged however after months of emails and calls being ignored it was only when I raised a court case against them that they responded and sent the refund. I would rather not bother with a hotel and sleep on the beach than have to deal with Alpharooms again.

£49 charge to cancel a £150 hotel booking 3 months before departure. No reply to my messages sent via the website for 2 weeks. 35 minute wait times on the phone and unhelp staff. Do not use.
Stick to reputable companies like booking.com or travel republic

Overbooked our room and not telling us until 3 days prior to arriving - not even offered a suitable replacement. Cost me an extra £200 to book same hotel room that they said was overbooked. Absolute Cowboys - a costly lesson learned... Stick with the reputable companies.

Customer Service = non existent.

Booked hotell with alpharooms paid for hotel on internet price next day money went out of bank 2 days later they phoned me to say the price has gone up so you got to pay extra or we will send refund and cancel your booking bunch of wasters dont book with them they use other internet companies to make your booking read there small print first before considering this company

I have been using this company for nearly 7 years; no problems with a simple to use web site offering multiple choices of hotels in many different countries. Able to review your account at any time and complete full payment in the knowledge that you have booked a great price.and so i would definetly recommend this company for all your holiday travels.

Changed my booking date/hotel. Customer service guy was really lovely and rebooked new hotel. And date. Explained everything clear nothing was too much trouble so I gave his details to my sister who booked for 4 people at the same hotel

Brilliant choices and great prices and you have the choice of payment installments which gives you a chance to plan ahead for your next break as I think we all need something to loo ok forward to and set a goal

Well overall presentation and user friendly website.
Clear and comprehensive offer presentation.
Photo download a bit slow, and sometimes unavailable for some.
Research by hotel name not very performing.

I am more than happy with service and price of holiday great website, only place I book holidays now and told lots of people on holiday about amazing prices also made a lot of friend thought this website by sharing advice

I booked the room 5 minutes after I had a call from someone saying the payment hasn't gone through while I was on the phone I checked my bank and the payment is clearly gone, but they were admit I needed to pay again to secure the room. Haven't heard anything since. Either they tried to get me to pay twice or they don't store our details very securely.