I'm not happy their service. Because their support team not also good and not timing contact with customer.
Alphabet Deal is a fantastic online store that delivers on its promises. They have amazing products at affordable prices and excellent customer service. They also have a generous return policy and a secure payment system. I trust them with my online shopping needs.
Refunded a product and it's been 8 months since I returned the product but they still haven't refunded my money. Every time they email me back they just come up with another lame $#*! excuse and have ghosted me for the past month. Buyer beware. A cheap product that is over price and literally the worst customer service.
I can find almost everything I need here, and it's quick and comfortable. The site is user-friendly and easy to navigate. The prices are very reasonable, and I didn't have any troubles with the quality of items and shipping. Gift cards are also one of the reasons I like Alphabet Deal; choosing gifts has become much easier.
I returned a 2 pack of pants that did not fit my husband. The company received the return on 6/21/22. As of 8/2/22, I still have not received my refund. I have been in contact via email and received two response emails from the company stating I would be getting my refund (this last email being over 2 weeks ago). I tried contacting the 1-800 number provided in the email, however no one has answered the phone. I have never had so much trouble getting my money back on a return. This company at this point has stolen money from me.
This is a horrible company. The customer service number is not in service.
I placed an order November 8,2022, and never received the order.
I have emailed them multiple times asking for a refund. The first few emails someone responded that I would receive a refund. The next couple of emails the company responded that the company was having technical difficulties and were trying to resolve the issue. That was in December. I asked them to call me to discuss this and they have not responded to the last several emails I sent.
They obviously intend to keep my money.
I placed an order with this company in November, and still have not received it. I have received no response from emails requesting an update on the shipment or a refund. Do not buy anything from this company..
I order the bras back in Nov. - I contacted them right away and they said they would refund. I waited and contacted them again and they said refund is on the way. Refund did not come, I contacted them again and they no longer return emails. Their phone is not set up to take calls. This outfit is terrible. I would not buy again and I'm not sure how they got a 4 plus rating
Everything was very operative! Managers are quite competent, they told me everything, told me everything! The courier was very polite and patient, nice person! Satisfied with the purchase! I recommend it!
My product was never shipped as they advised me it was on back order. I have emailed them 12 times asking for the status of the refund and each time is another excuse. Would not order from this company ever again.
Thank you, Bruce. We try to give a fulsome shopping experience to our customers with quality products, low pricing, and quick checkout. Keep shopping.
I didn't receive an order confirmation, I've contacted them several times by email and phone within the last week and no one will talk to me and my payment has cleared my bank account. I feel they are a scam!
It may take awhile to get in contact with a customer service representative but once you do they will be in contact with you quickly. I was able to communicate via their Facebook profile page then via email.
Customer Service did not follow up after I asked where my order was, not very responsive. I had to email again. I received one item, it is damaged. They tried to tell me there were 3 items in that shipment. There were not. There were several other items that had not even shipped out yet, per their records. Ultimately their customer service told me to dispute the charge on my card rather than them refunding my money.
Horrible! I placed an order for two items and never received any of them. Then reached out to Alphabet Deals and they told me that there is nothing that they can do to assist me! The worst customer service ever and now I'm out of money! Do Not Buy from here!
There are only a few legitimate reviews of this site. They will sell you merch that is out of stock - so they don't have when they list. Mostly it is imported junk. My advice is to stay away. I used PayPal for the transaction I did and won the dispute to get a refund. Check BBB!
I placed an order on April 14, its may 4th! I still haven't received tracking or my product. They have taken the money and I will be disputing it with my bank. I have emailed 3 times now, and asked for a refund twice. Have not gotten an email back or a tracking number.
Beware, the masks in the photo are NOT what you get (see their photo). I got 4 white, 4 black and 4 very bright tie-dyed. I already have tons of black and white masks. At least I can give the tie-dyed one's to my granddaughters. This was a FAIL.
The bra's were thickly padded. It said nothing about padding in the details. There were strings everywhere & 2 even had little holes in them. I consider them to be poor quality. Wrote in to return them & get a refund. I just hope they'll let me without giving me a problem. You get what you pay for I guess.
I cannot effectively rate this company because I haven't received my order! I have no tracking information unless I make an account, which I do not want to do at this time. I will submit a review based on the outcome!
I am a seller and they tricked me into listing and selling my products on their website (dropshipping model). They said that they will pay me 7 days after the customers receive their orders, but it's been 2 months since the customers received their orders and they haven't paid anything and now they stopped answering me.
They are tricking sellers into selling and fulfilling orders but when it's time to pay they won't answer anymore.
Do not sell your products on Alphabet Deal. It's a SCAM and you'll lose your products and money
Answer: Hello Cheryl, Thank you for writing to us. Please let us know the details of the product so that we can answer your question. However, the details of the product are mentioned under "Additional Features".
Answer: Hello Cynthia, The size details are given under "Additional Features". If it is a free size, it is mentioned otherwise sizes are given.
Answer: Hello Tom, You can send us a mail at support@alphabetdeal.com and we will revert to you.
Answer: Hello Linda, Yes! Please let us know if you received any wrong products. We are happy to send you correct the order. Thanks, Amar Chavda,
Answer: Hello Vinodhini, Thanks for the shopping with us I notice we have delivered your order and here is the tracking number. https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400111899560595696470 Please let me know if you need any help
Alphabet Deal has a rating of 1.8 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Alphabet Deal most frequently mention and customer service. Alphabet Deal ranks 72nd among Department Store sites.
Thank you, John. We strive hard for the happiness and satisfaction of our customers. Keep shopping.