Allurez

I purchased a ring from Applurez on November 30th as a replacement ring for my current wedding ring - I wanted to switch from yellow gold to white gold. I order the ring without a center stone, as I planned to have my existing 1.18 ct solitaire set into the new ring.

I received the ring and took it to my jeweler, who confirmed the prongs were the correct size for the stone and set the stone into the ring. That occurred in mid-December.

This past weekend, I realized that the diamond was missing... not just that it had fallen out of the prongs, which would have been the jeweler's fault, but that the entire head had separated from the ring (no prongs left at all). I have been trying to contact Allurez to get a refund for the ring (as my jeweler won't approve the ring to be used as part of my insurance claim due to the poor quality of the ring). I'm not trying to get them to cover the lost of the diamond, which is several thousand dollars... I just want to return the ring and get my money back, so that I can get a replacement that is approved by my insurance.

After waiting for days for a response, I received one today that is putting the blame on my jeweler and not taking responsibility for the fact that the company is the one that built the ring and attached the head/prongs. They are refusing any refund at all.

Well where to start? I ordered a sideways cross necklace for a Christmas present for my wife. I was assured that this item would arrive to me in time for Christmas. Today is January 14 I still have not received this item. I tried to find out where my item was before Christmas with no response. Then I tried on January 2 with a response saying that my item would be shipping out tomorrow pending quality control. So I went on to explain to them that I was in sure that I would receive this before Christmas and I did not receive it and that it was a gift and now I had Gift for my wife so they offered me $50 refund. A couple days go by I still have not received my item I reach out to them again they tell me that it will be going out once it clears quality control. Now this brings us to January 13 I reached out again with my concern why I still have not reached my package they said that if it pass quality control it would be shipped out today meaning the 13th. As of today January 14 I still do not have the package so I can't really rate the product but if the product is as bad as their service you have better luck getting it From a gumball machine!

I was unable to figure out how to add choice free earrings. CSR apologized and said she would send them but have not seen tracking or confirmation.

Compared to jewelry stores today. Love the prices. And prompt delivery. Found what I want as a gift with quality and much better price!

She absolutely loved her ring it was exactly what I ordered these guys were amazing to work with and got right back to me same day when I reached out

Ordered a Rose Gold Palm Tree Pendant covered with Diamonds. It was the perfect gift for my wife. It looks great.

Awesome Company, great products and very good quality, i will be buying from them again as i find everything really nice

Quite easy I wanted it in December. You were out of stock, so I kept checking. Smooth website on spot.

One is significantly less blue than the other, and both are barely blue.

It's been a hassle every since placing my order. I won't get my rings in time for my wedding. Very disappointed and expected more from this company.

Huge selection, great prices. Love the ability to customize your jewelry the way you want it. Will be back!

Did not follow up with me on several occasions as he said he would

WARNING STAY AWAY. My fiancé purchased my engagement ring at the end of 2022. He proposed to me on Christmas Eve. Just 2 months later my stone fell out and was lost. I was very careful with my ring and was distraught. When we called they said a lost stone was not covered in the warranty which I understood and they could replace the diamond for me if I purchased a new one. I decided to take my ring to a local jeweler who was shocked by my setting. That the setting that had been "custom" made to hold my oval diamond was for a square or rectangular diamond. This is when I became irritated. Not only did I have cleaning company's come out to search for the stone, but I had someone come out and take apart my washer just got the hope the stone would be in there. All this time thinking it was my fault. Then finding out the setting was wrong for holding my stone and that no way should my stone have fallen out after 2 months of having. I called the Allurez 1-800 number just to be told that everything from them was custom... apparently custom for a square diamond. That I could send my setting back to be evaluated, or I could pay to replace the stone. No thank you. I WOULD NOT HAVE TO REPLACE THE STONE IF THE SETTING HAD BEEN CORRECT. At this point I have already purchased a stone and paid a reputable jeweler to fix my prongs to fit correctly around my shape diamond. Don't go through the same emotional rollercoaster I went through. Spend your money elsewhere.

My necklace looks beautiful, and I cannot wait to wear it all the time. Amazing service and shipping.