Allmodern

Item was purchased under one 'name', yet when I received the box, I realized it was the same brand sold at Walmart for over $100 less (over 25% less) and sister site Wayfair for about $80 less. Product also went on sale 4 days after receipt and they refuse to price match or accept return. Haven't decent opened it yet but so disappointed. I thought everyone price matched these days. I reached out twice and all I for was a 'sorry you're disappointed'.

Their furniture is reasonably attractive but the craftsmanship is so poor that you are better off getting something either cheaper that you don't expect to last or more expensive.
The bolts that hold together the Lounge chairs I bought are barely holding the legs on. Unfortunately discovered 5 weeks after purchasing so returns are not an option.
My advice? Stay away

I ordered the queen size, Newport Upholstered bed for the guest bedroom in our new construction home. During the checkout process, I reset our address since we have moved across the country. Apparently, it did not save. And since I have ordered from Wayfair and Joss & Main in the past, I guess they automatically deferred to my old address since they are all linked together. When I received a text alert notifying me that the item was out for delivery, I looked into the tracking and realized that it was going to be delivered to our old address across the country. I immediately contacted AllModern and shared my dilemma. While they did try to intercept the delivery via Fedex, that did not work. The bed was delivered a couple of hours later to my old address. However, AllModern was quick to send out another Newport Bed to my new address, told me not to worry about the one that had been erroneously delivered to the old address and they were quick to resolve the problem. I could not speak highly enough about the customer service that I received on 2 separate phone calls to AllModern re: this mix up. So overly impressed with the integrity of service. Makes me want to shop much more with them and I most certainly will.

I purchased a night stand and when the item was delivered there was a note on the bottom that the product can expose you to chemicals including lead and lead compounds which are known in the state of California to cause cancer or birth defects. This important information was not only included in the description of the item, but I was told that I have to pay out of pocket to return the item and that those chemicals are harmful only when consumed or if you live in California. Horrible customer service.

I bought a table from them. After three days they cancelled with no reason. I emailed to say I still wanted the table as it was one of a matching pair, and they ignored me. All I get from them is spam emails, no matter how many times I unsubscribe. To make it worse, the item is still being sold on their site.

Delivery driver never showed and we were left with no bed
Customer service did zero to help and juts cancelled my order

Only 5 days after I purchased 3 items totaling over $2300, 2 of the items had price changes. One went on sale and the other was a reduction in the listed price — a total of almost $80 difference. AllModern, who is affiliated with Wayfair, refused to price match. They said they can't cancel the order but I can place another order with the new price but I would have to pay to return the first order.
Wait for the sale before you buy and don't expect any good service.

We ordered a light, got a notice that it was ordered. They cashed it through our bank account and never sent the item. We have emailed, and called several times. We even waited a full hour on the line. No one there to answer. The phone automatically switches to Wayfair (which must be the parent company) but still no answer. They said to check with the carrier... we did. FedEx told us that they got an order but never got a box to send. Isn't it illegal to take our money before the actual item is sent?

I purchased a desk about two months ago and it was still "preparing for shipping". They took the money from my account without even sending the order. Talked to customer service twice with no help at all. They did refund me a day or so after cancelling the order. Don't bother ordering from here, you'll never get your package.

I moved and entered my new address for my item that I ordered. It appeared to be accepted until I hit enter to complete the transaction and my new address was deleted and the old address entered by the system! This was the same problem that I had some time ago - again, trying to complete an order. Terrible website. No ability to connect with a website professional at Allmodern to get the order cancelled.

Bought a sectional, couple days later the price went down. I didn't even receive the item and Called customer service to adjust the price for me. They said they had changed the policy and they do not do that anymore. I was so happy in the past with them, now, every time I see something that I want to get, makes me not want to deal with them anymore.
Go other places, they will definitely adjust the price for you, even after a month you received the item.

Your service Representative Marsha was very pleasant and easy to work with. She was the only redeemable part of working with your company. I am overall very dissatisfied with my purchase from AllModern. You listed the item as in stock with 2 week delivery. Ultimately, when the delivery was pushed out to 6 MONTHS from the purchase date (with no real commitment to even deliver then) I was forced to cancel the order. If you did not charge the customer until the order actually shipped it would be somewhat better but this is a crazy way to do business. I can honestly say I will never purchase from AllModern, Josh & Main, Wayfair or Birch Lane again. You can not treat your customers this way and expect to stay in business.

Allmodern is an affiliate of Wayfair. If you want to see what may happen during and after the order process, read reviews for Wayfair. Just trying to be helpful!

Yet another unethical company that doesn't verify email addresses and doesn't unsubscribe. Flooding your inbox with endless unstoppable spam.

I've had ok service with Wayfair, who owns AllModern, but I ordered a bed frame a month ago and it says it "Shipped" and never left their facility, and if i try to 'return/cancel' they are trying to charge me for return shipping. I've been on hold for over an hour now, and getting zero response. I'd advise to find your goods elsewhere.

They give you one delivery date on their website, then a month after that date still no actual delivery date.

Not sure if they plan do actually deliver what I ordered.

Terrible company, will never buy there again.

Allmodern lie to their costumer.

I ordered a couch from Allmodern (which I learned is a sister company of Wayfair) and paid extra for home delivery +assembly. The couch arrived in two pieces. The main piece arrived WEEKS later and they just dropped a huge box in my living room and told me that I did not purchase the assembly option and there is nothing they can do. Really disorganized and typical of Wayfair.

Simply needed to the know the finish on a vanity handle and the rep said he could not tell. That is extremely unprofessional. Wish I had known they do not take details seriously before buying

We ordered an entertainment tv stand and first of all it took a lifetime to come, and even when it arrived was missing parts. I got a message that my order was shipped and I was gonna get it the next day they sent the message and it took more than two weeks from that day. The item was cheap quality, not worth the money at all and putting it together was a piece of work. Their customer service is awful, impossible to get in touch with anyone. Called several times, waited for more than 1 hour and didn't get connected.
I would love to give them 0 stars!

Bought a lamp on 6/24, arrived with missing parts (glass bolt) from the original box, called to get replacement, said it will arrive in 1 week, then i kept calling twice a week, keep saying its back ordered. Finally a month later around 7/30, i received the missing part but its the WRONG PART, i called again and they said they "already knew its the wrong part sent", so they are asking vendor to send another one out but with no ETA. This is not the main issue, they processed my card the date of purchase on 6/24. Due to the issue, i just wanted to return but they won't allow me, so i filed a dispute. These people charged on again on 7/20 & 7/26 like its something they do often. I have only have 1 time from them, on 6/24. The processed the same charge on 6/24, then 7/20 and again on 7/26 for the same charge without my permission. I have called my CC and dispute all of them. When i called them to ask why they charge me 2 separate times when i never bought anything from those days. The customer service rep "Nanette" said "i am confused why we charge you as well, but since theres a dispute, there is nothing i can do for you" and ask me to contact me CC instead. Ill gladly dispute all charges, what kind of trash shady company is this?

We ordered a piece on sunday night and monday morning at 9am we asked to cancel the order after seeing the many bad reviews across this site and others like it; however, All Modern said the order was already being shipped but we could return it after the order was processed. The next day we called for the third time and spoke to an american woman who was rude and unapologetic. She spoke in a sarcastic condescending manner and was nothing short of a smart aleck. We will never do business with All Modern again, there is NO cancellation and you will be charged for returns.

This is how AllModern hooks you. The nightstand I wanted was out of stock for 3-4 months. Once it became available, I placed an order for 2. Before I received delivery of them, AllModern posted a new 48 hour sale, but they refused to offer a credit for the price difference if $170 for both nightstands.

The lady offered me an option to refuse the delivery, I agreed to pay a $35 return shipping fee, and they will credit the balance back to my credit card. I could repurchase them at the discounted price, but it would be less the return shipping fee. I've decided to give my money to a company who has better customer service, especially when they offer a special price discount before I've taken delivery. That'll be the last order I ever place with them!

This place is awful. I ordered a small runner and they shipped me a heavy 10X8 area rug dumped on my front patio. Now I have to wait till next week for Fedex to come back and I've got to repackage this montrosity and have no place to store it and trying to sell my condo. A huge inconvenience. I'm just going to find something locally.