AllmodernReviews 45

Your shipping is atrocious, your refunds are non-existent and your service is a joke. I had to fight just to get MY money back from an order which NEVER arrived. The item took over a month to ship and still never arrived. I LITERALLY could have flown to China, found the manufacturer, bought the item and brought it home in less time it took to ship from you. All Modern is a farce. I honestly and truly hope your company fails miserably and you are forced to go bankrupt!

Product came damaged. Legs were different sizes which made chairs unusable on the flat surface. Wouldn't trust "www.AllModern.com" website ever again. Quality of the product is really poor and cheap. Images on the website do not represent the way product looks in real life: digitally manipulated to make legs look thicker. Complete rip off! In one word = Made in China!

I ordered a coffee table from Allmodern, but for the purpose of this review, the product doesn't matter.

After 2 weeks of my order, I kept seeing "in transit" when I tracked it. Figuring something was up I called them, and lone and behold, Allmodern lost the item in transit, and decided to issue me another new order. Soon after, they relocated the order, and cancelled the new order. If I had not followed up on my order, it would've been forever lost in cyberspace! Is there no avenue on their end to follow up on orders placed?

What I learned from that incident was the UNRELIABILITY of this company.

So I'm waiting for the order now, and anticipating it to be delivered within 2 weeks. What happens next? Yet another order that has been lost! A SECOND time! And now it is unable to be located so they issue me a completely new order!

The only saving grace this time is that there apparently was a drop in price of the product and they were going to issue me a refund of the difference. The problem was that I had initially purchased the table with a gift card, which has since expired. I had requested that the refund be issued onto another personal credit credit, which they agreed.

What did I learn from this? Again, that Allmodern's system is UNRELIABLE.

I receive an email few days later stating that they could not issue a refund to a credit card not previously used on the order, and stated that it was due to "security reasons," reasons they could not elaborate on. The alternate credit card I gave them is under MY name, under MY address, and through a US bank - how is it a security issue if the destination of the refund is known?

As a result, Allmodern (representative Amber B.) made the executive decision of refunding the difference to my expired gift card without contacting me for approval! The other alternative of refund was store credit (which ultimately doesn't help me because I do NOT plan on coming back to this company for orders), but store credit I could at least have access to, versus the EXPIRED gift card they refunded the amount to!

What did I learn from this incident - that Allmodern functions on their own terms!

After fuming at the billing representative, he finally agreed to "try" to issue me store credit. Apparently such a large, resourceful company has NO OTHER MEANS of returning MY money back to MYSELF (ie. Check, money order, etc).

Time will only tell if the store credit actually comes to me, for the aforementioned conclusions made regarding the company.

I will NEVER deal with this company again.

It all started in October 2015, when my Mom was visiting me from Europe. We were shopping online for a Rose shaped Rug for her living room, so we d
Found one on www.AllModern.com
Beautiful round rose shaped
Rug for $99.99. (pictures are included below). I placed the order, the shipping was pretty fast, within a few days we had the rug. It was very well wrapped in a clear wrap, pretty easy to take it on a plane. When my mom arrive to her house in Europe, she opened the rug and it was a HALF Shaped Rose (Half moon) So only half of the rose! I called to AllModern customer service and send the pictures and the order number. They apologized and resend me the same one for free. It took a few days to arrive to my post office, I immediately upgraded ($100 of my money) the shipping and sent it straight to my mom to Europe
When the rug arrived (January 2016) it was ANOTHER HALF SHAPE ROSE RUG! (Are u kidding me?)
So I called AGAIN and asked to speak to the supervisor, after I explained my situation and their multiple mistakes, the lady said that their website has the wrong images of the Rug. There are about 5 of them in different colors.
She said it suppose to be a "Half moon" instead of the "Full moon" rose, and that the website has wrong images and descriptions.
I just asked for a return of my $99.99 and I will never ever again purchase another item form this company.
Please be careful with this website, apparently they want you to have only half of your expectation:-)