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Eileen R.

Level 2 Contributor

Contributor Level

Total Points

5 Reviews by Eileen


You will not receive one word from an actual person for free. It's the typical, fill in your information and the reply appears to be authentic but it's obvious it's a robot. You will then be asked to pay. Do not waste your time.

• Updated review

I do have a life outside of writing reviews! I just feel I should be fair since Wayfair did make this order right!
I was notified that the one part of the bed was damaged (I'm pretty sure it was FedEx's fault). To keep it short, I was receiving different updates from FedEx and Wayfare on the location of my order and why it was heading back to Wayfare instead of being delivered to me. I spoke with the customer service representative and she looked into it further for me. I told her that I do not want to bed if it does happen to come back to Wayfare. She then cancel the order and refunded my money - all of it except for that of the mattress which I did receive with no issue.
I just want to be fair and why I'm following up.

Simple sale and pick up of my vehicle
• Previous review

Simple sale and pick up of my vehicle... I was very hesitant to use Carvana to sell and pick up my vehicle. I went ahead and tried it and was pleasantly surprised how easy and painless it was. I did everything from the comfort of my home and avoided the typical pushy sales people. My only concern was that I couldn't reach someone by phone To answer some questions and provide reassurance that I was understanding everything correctly. I tried calling several times/days. However, the chat feature finally answered my questions (after a bit of frustration on my part).
On the day of the scheduled pick up, the Driver texted me to provide me with the exact time she would arrive. She was pleasant and professional and again reassured me that everything would go smoothly. Once she arrived, she quickly looked over my car, had me sign some paperwork and I gave her the keys. On her tablet, she then showed me that my payment was being processed and I also received an email myself stating the same. I would recommend Carvana to everyone who wants to sell out-right and receive a fair offer. (I did check Carvana‘s appraisal against another online business as well as KBB. Carvana's came in higher than KBB!)

Tip for consumers:
It may seem too good to be true but I feel you can trust it!

Products used:
I don’t think this is applicable

Verified purchase

Allmodern is an affiliate of Wayfair. If you want to see what may happen during and after the order process, read reviews for Wayfair. Just trying to be helpful!

Verified purchase
• Updated review

Wish I could use swear words! The bed I ordered - The order that customer service told me I would have delivered to my apartment door (A big fat lie), was on its way to me yesterday morning - 10 miles away - but by yesterday afternoon, I was told the delivery would not occur by end of day like initially stated. Now (next day) the order is 70 miles away and I am told that, The trundle piece of the bed, is being sent back to Wayfair for inspection. I called to see if I could just cancel the order but of course I can't. Wayfair will blame it on FedEx and FedEx will blame it on Wayfair. Never again will I order from Wayfair or it's associated affiliates (Joss&Main, ALLMODERN or Birch Lane). I pray that I get the opportunity to cancel this!

Inaccurate delivery information
Verified purchase
• Previous review

I purposefully called to place an order for a bed and mattress to be sure about the delivery process. The information online was a bit confusing to me. Obviously it was also misunderstood by the Wayfare service representative. I was told that my mattress and bed would be delivered to my apartment door on Jul 6 and 9 respectively, and that I would be called ahead of time by FedEx in order to meet them. HOWEVER, Since neither the mattress nor the bed (A full-size daybed with trundle) is considered to be a large size purchase (?), I discovered yesterday (Jul 2) when my mattress was left in the lobby of my apartment building several days earlier than expected, delivery to my apartment door is not actually possible. I wouldn't be upset had I not stressed to the customer service representative that I needed to be able to have my furniture delivered to my door. I shopped around for a very long time in order to find what I liked and also have it delivered to my door. I don't know what more I could have done! Who knows when I'll be surprised that the bed arrived?! And who knows who I will be able to find to bring the 140 pound box to the third-floor? But now it's all my problem! Great!
Update: and today (4-Jul), I find out that my bed is coming in two shipments! The site and the customer representative stated it would come in one box!
Anyone working at Wayfare should never have the audacity to complain about anything or anyone involved in any profession or service that is even slightly more difficult than reading and writing basic English.

Tip for consumers:
Just don’t purchase from Wayfair unless it’s something you don’t really need or within any specific time frame. Or just spend your money elsewhere. That is what I will do going forward!

Products used:
Bed and mattress


Although HomeLight did not have an investor in my area to purchase my house for cash out right, they did put me in touch instantly with a great realtor. I specified to the realtor that I basically wanted to sell my house as is and as quickly as possible. It took approximately 10 days between my first conversation with the realtor and signing the contract to sell to the buyer! In 10 days, my place was photographed, listed, shown and I received three offers to buy! I had three days of showings in order to have enough buyers to choose from! I was even able to arrange to rent back from the buyer for one month in order to have enough time to find and move to a new place! I am thrilled with my choice to call HomeLight first!

Products used:
This was for a real estate service


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