Simple sale and pick up of my vehicle... I was very hesitant to use Carvana to sell and pick up my vehicle. I went ahead and tried it and was pleasantly surprised how easy and painless it was. I did everything from the comfort of my home and avoided the typical pushy sales people. My only concern was that I couldn't reach someone by phone To answer some questions and provide reassurance that I was understanding everything correctly. I tried calling several times/days. However, the chat feature finally answered my questions (after a bit of frustration on my part).
On the day of the scheduled pick up, the Driver texted me to provide me with the exact time she would arrive. She was pleasant and professional and again reassured me that everything would go smoothly. Once she arrived, she quickly looked over my car, had me sign some paperwork and I gave her the keys. On her tablet, she then showed me that my payment was being processed and I also received an email myself stating the same. I would recommend Carvana to everyone who wants to sell out-right and receive a fair offer. (I did check Carvana‘s appraisal against another online business as well as KBB. Carvana's came in higher than KBB!)