AllivetReviews 4,209

I was calling for the first time to place a prescription order for my dog, Coal. I called four times and was always put on hold... and after waiting a long period of time, they would disconnect my calls. They may have good drug pricing, however their phone service is terrible. I understand from reading other reviews this problem is not unusual. I went to another online Vet Pharmacy and receive wonderful service. Mike

I couldn't agree more with the previous review. No customer service, rude when you do get customer service, hang up on you. Not worth the savings.

THEY HAVE NO ONE ANSWERING THE PHONE. THEY EMAIL YOU TO TELL YOU YOUR VET HAS NOT RESPONDED BUT THE TRUTH IS THEY DO NOT ANSWER THEIR PHONE WHEN THE VET RETURNS THE CALL. I TRIED IT AFTER SPEAKING WITH MY VET AND IT IS TRUE. STAYED ON THE PHONE FOR 10 MINUTES AD THEN THE PHONE HUNG UP ON ME. THE SAVINGS ISN'T WORTH THE FRUSTRATION.

I kept putting in my password but your system could not implement it. I spent 30+ minutes trying to get in to place an order. Never made it but did come across my past order and you had a handy thing there, Reorder, so I used that as it did accomplish what I was trying to do. You may never have my login adjusted correctly. I will see next Time i need meds for dog.

Sadly, I need this Rx right away, and although my vet has faxed TWO Rx approvals, Allivet is claiming that they have not received approvals. They have, however, taken the money. DO NOT DO BUSINESS WITH ALLIVET.

I found the online order process with Allivet for my dog's prescription to be satisfactory. I look forward to the delivery of my dog's prescription.

The ease of convenience ROCKS! Free shipping on orders over 50.00. Then a 3.00 discount. It would have cost me almost twice as much at the vet or pet supply store. Plus, you cannot find Comfortis anywhere but the vet and if you don't take your pet to that vet good luck. I took mine to her own vet who does not carry products and Allivet staff are going to contact Dr. Parker and get RX.

Call, phone leaves you on hold twenty minutes and then hangs up. You can't get through to anyone ever. They don't return your customer service emails. They collect your money and never ship your product. I think they are actually just a scam, horrible company if it is even real. I called my bank to get my dollars back.

I was so impressed by how quickly they contacted my vet for my dogs prescription and how quickly I received it.

Great price, great service. They have humans that answer the phone! Allivet cares about your pet, they have great service. 'nuff said.

Worse customer support and they don't even respond back to their emails, I had ordered a heartworm prevention for my dog and package was never delivred and they never respond back to any of my emails.

I've sent four emails to customer care at Allivet.com I'm still waiting for a reply. The price of the Amoxil Clive for my great Dane seems to have increased in two weeks and I'm asking for them to re-order for me at the rate I originally purchased, they are ignoring Me.
Little do they know I also represent 12 veterinarian hospitals all of whom are given this information

I have ordered from them before and have been pleased with their selection and service. I also find their prices very resonable.

The Allivet web site is easy to navigate and auto ship arrives is a timely manner and never let me down. Seem to carry large inventory and all products I'm looking for.

I just placed my order. So, I'm withholding final review until I receive it. The ordering was easy and the pricing was great. However, when I checked out, instead of the quantity of two I ordered, the checkout page said "1". I am hoping this is because the item quantity was two, but it was for the same item.