AllivetReviews 4,209

I bought medications back in january 2017 for a year worth and i just recently noticed some of the medications are going to be expired before i get to use them. Allivet wont changed them because i already opened the box so there is going to be 4 doses i cant use because they will be expired. And i noticed the new medication which i just ordered for a year are going to be expired on june 2018 so ill have 2 doses that i wont be able to use because they are going to be expired. And no allivet i havent received your email from yesterday or the email you said was going to be sent today still waiting! Im going to make sure i tell all my animal loving friends not to use this company and spread the word and for those of you that have purchased medications from them check the dates. They are big scammers and i'll be looking for a reputable company now. Bye

I mailed my Vet's written order to Allivet thru the US Postal Service. I was contacted and given a Customer # and an Order #. When I contacted their "Live Chat" a few days later, I was told by the Chat Rep that they needed an order from the Vet to fill this request. I reminded them they had the Vet's order that was included in my mailing and gave them my Cust and Order #'s. I was then told that they did have the Vet's order and the charge had gone thru. I was going to ask next when my order was due to ship, but, the Chat Rep, stopped the chat and I was then locked out.
I logged into Live Chat again today to ask about a ship date. The Live Chat Rep typed a message to tell me they couldn't fill this request without a written order from the Vet. I went thru the same conversation as above except this time the Rep, Holly, offered to cancel my order. I took her up on this offer but said I expected a refund and I also expected them to mail my Vet's order back to me so I could use it to get the med we needed. She told me they would do this as soon as they received it in the mail.
I had just made the full circle. Again! The only improvement of this experience over the first online Chat was that Holly did not eHang up on me! Those who have had positive experiences with this company should consider themselves lucky. I would not recommend Allivet. Their prices are very competitive and I'd like to do business with them, but, their Customer Service needs some serious improvement. My pet desperately needs the med I tried to order and I cannot wait for them to get their act together.

I had an auto ship order for prescription pet meds and got an email saying that the meds were not in stock. When I called to find out when they would be able to ship the customer service rep said they did not know. So I have a pet who needs medicine and I'm told they don't have it in stock and don't know when they'll get it? Stay away. Prices may be good but if you can't get the meds when you need them, it is worthless. I will not make any more orders with Allivet.

I made at least 10 attempts to contact customer service/support through every avenue they offered. I tried calling several times (the automated service would hang up on me), I emailed them a few times, I entered a support ticket, and I messaged them through Facebook twice. Never spoke to anyone! FINALLY I received an email that my product was on the way after receiving 10 previous emails that they were trying to get the script from my vet (that my vet already submitted). My dog was very delayed in getting her treatment. They had already taken my money so I couldn't even get in touch with anyone to cancel! I don't know how this company has been in business since the 90's.

I mailed my pet's Rx same day and they didn't start processing it for 2 weeks! I tried to call and see the status and their phone system either forced you to leave a message or hangs up after being put in hold for 11+ minutes. SO frustrating! After trying to call twice, I left a message and got zero response except receiving my pet's Rx in the mail another week later (how ironic that they mailed it the same day I left the message after 2+ weeks). Never again!

If I could give them no stars I would. There customer service is non existent! I attempted to get a prescription filled for my dogs. I would get emails stating that they did not hear back from my vet to approve the prescription, but when I checked with m vet, my vet states they had approved all but one prescription at least twice (Allivet sent multiple requests). Once the prescription was received by Allivet, I got an email from them stating my order was on hold because the vet did not approve one medication. In the email it states to reply to the email, which I did asking to send the rest of the order and take off the medication that was not approved... and nothing. No reply. Nothing. I attempted to call and each time I called the wait times was long and then I would get disconnected. I emailed again, and nothing... and then I got an email about month later saying my order was canceled. This place is terrible... I went with another online pharmacy with comparable prices but amazing customer service and they actually respond to the emails! Stay clear away from Allivet