AllivetReviews 4,210

Have a dieing pet and needed med which I order and had ot send in RX which I did. They lost them then found the which took over 5 weeks. Gave them another chance and ordered again mailing n the RX which guess what they lost them again and to this date 5 weeks later no RX posted to my account no med and pet still in need of meds. After over 5 complaint calls and emails someone called me only to say they dont have the RX and must have been lost in the mail. REALLY twice lost bacd track record for me.

I called numerous times to find out why I had not received my product only to be told it would be shipping on a certain date. 3 weeks have passed and I have still not received my shipment and when I called again they finally told me it was out of stock and maybe it would ship in 3 weeks.

I signed up to order a product that was less expensive than my local vet. I was to get a prescription from my vet. I placed an order and was given the address to send the prescription to. My credit card was charged immediately in part. This co. Should have waited until I sent the prescription before making any charges on my card. Not in my opinion a way to do business.

I ordered my cat's meds. They took a couple of days and then emailed me it had been sent. Then a few days later they called to say it was backordered. And then, their customer service person's English is not good enough to understand me when I ask why their service would tell me something has shipped when they are out.
I am sitting here waiting for meds that have never been shipped. Meds my cat needs.

Do Not Use this online pharmacy. They cancel orders on you without notice and fail to return your prescription. Service is a joke too. No real answers.

You go to all the trouble, fill out the order, then you get to the part that says, will you mail in the prescription. We will fill your order after we receive the prescription. People that can't afford a vet for a chronic respiratory problem, when all they do is prescribe Orbax, shouldn't have to go to a vet every 3 months. Sites like this shouldn't mislead.

I ordered four items. They're arriving a day later than I was originally told. My tracking tells me I'm getting two items out of the four that I've purchased. My question is why was I not notified that my whole order could not be fulfilled. I have been waiting for a full week for this medication. In my opinion it is very irresponsible company that will not notify people that their orders cannot be fulfilled. I called the company to ask them why I was not notified they said that they do notify people well I was not notified. I have canceled all of my autoships I will find another company that is more responsible.

Twice had issues with getting medicine for my horse due to shipping problems. The first time, customer service lied about getting my vet's fax for the medicine order and my horse was without any medicine for 3 days. This last time, the order was shipped regular mail after 2 calls reiterating how important it was to expedite delivery since they didn't follow through the day before and my horse was almost out of medicine. Then because it wasn't shipped priority, it sat in a USPS warehouse for 3 days. By the time it came, my horse developed respiratory issues. I will have a large vet bill to treat these complications. In order to save a couple dollars shipping, they put my horse at risk. And customer service reps were clueless and refused to let me speak to a supervisor. I will never do business with this company again.

Extremely poor customer service. Called to refill a prescription. Gave me the run around, then contradicted what they said earlier, and refused to give me back my copy of the prescription so I could take it to a different pharmacy. My dog did not get her medicine in a timely manner, and I had to call the vet and get a new prescription.

On June 29,2022, Allivet mailed the wrong prescription called Simparica. The correct prescription was written for Simparica Trio. After numerous emails and two phone calls, Allivet will not own their mistake, nor will they correct the issue. They expect me to pay $91.05 for their mistake, which was charged to my credit card. Note: There was never a prescription written for plain Simparica, yet they sent me this medication. My vet confirmed that the written prescription stated, "Simparica Trio." After reviewing my online orders with an Allivet customer service rep, I pointed out that the order on June 29 stated "Simparica Trio" as stated in the order history (which is on the recorded phone call). Today, that information now says "Simparica" only. Unbelievable! The information in my account was changed to cover their mistake. Note: I have NEVER purchased plain Simparica, nor had my vet ever prescribed plain Simparica. ALL order history shows only Simparica Trio!
In addition, they told me that it's past the 30 day return policy and there was nothing they could do. I never opened the shipment when it arrived because I expected the order to be filled CORRECTLY. I should not have to "check" the company for accuracy in filling prescriptions. It is not my fault that this order was filled incorrectly, yet I am paying for Allivet's mistake.
This is the second prescription that Allivet has sent incorrecty. They are not willing to provide quality customer care or service, just excuses. It would have been cheaper for Allivet to refund my $91.05 to correct their mistake, rather than paying inept customer service reps to deny the company's error. Allivet's mistakes have cost me time and money which they do not want to recognize. I will no longer do business with unethical companies such as Allivet. Beware!

Gute Produkte, schnelle Lieferung, toller Kundenservice.
Habe keine Probleme mit einer unserer Bestellungen gehabt.

I've used Allivet in the past for both equine and canine medication without issue.
Last week I received an email stating they sent a request to my veterinarian for (routine) refill.
We are now five days out and I receive yet another email that this is their sixth attempt to reach my veterinarian for approval.
I've spoken with my veterinary practice several times they claim Allivet is being "difficult".
Practice has not only approved and returned request they've also emailed and I believe have placed phone call.
Allivet suddenly started to send the request to a veterinarian that isn't even in the practice we use.
They have however, charged my credit card $69.
There"s suddenly a disconnect at allivet.
Have they outsourced? I don't know but there's a problem!
Its the height of summer, we have enough medication through the end of the week( 3 days) then my dog will start to chew her paws raw without it.
Fortunately it's not a cardiac med.
I've just requested a refill through Chewy for which I'm sure I will receive med in 48 hours.
I will not be returning to Allivet for any further medication needs:

The order was placed quickly and on time! I recommend this store for permanent cooperation, it's nice to buy here, and normal prices

Hi all! Everything is as usual, everything is up to date, you are a pleasure with your service as always. Thank you! I recommend your service!

I honestly thought that finding Allivet for our dog's medication was wonderful, until the constant issues of never sending my dog's medication. Let me explain, every few times we order our medication (which our dog needs to live) it is never sent. I have to call and find out why. This last time is because they where out of one of them. Ok so if you are out of one why not send the other?!?! I have been a loyal customer for the last 4 years plus. Other times my order sits there until I call to find out what is going on. I got an idea why don't Allivet contact the customer if there is an "issue." It is just another company that really doesn't understand that I am not ordering vitamins, I am ordering life saving medication and to have it delayed or even not sent not only affects my sanity, more importantly, it affects my dog's life. If Allivet wants to reach out I am the one who's medication was not in so I had to call to get the other sent. APH-******* Was my order and I last spoke to Hector Novas.

Again! Multiple emails saying vet has not responded, while vet proves otherwise.
Is good price worth the delay in getting badly needed meds?

I ordered a med for my dog that they showed was in stock. I paid for two day shipping. After a couple I still hadn't received an e-mail telling me that it had shipped. When I checked my order status it said that my order was on warehouse hold. I called there and asked what that meant. I was told that the med was out of stock and once it was back in stock it would take 10-15 days to ship my order. I cancelled my order at that time and was told that it would take 3-5 days for my credit to appear on my card. Why did they charge my card when the product was out of stock. A couple of hours later I went back on their web site and it still shows the product being in stock. I will never try to use them again.

Cancelled order due to misrepresentation and six months later the charged my card for the SAME order and attempted to get authorization from my yet. AFTER they ran my card without any consent, AFTER I had advised it be removed when I cancelled the ORIGINAL ORDER!

Have been using allivet for all my pets needs and have always found that they are the lowest prices around. The times that had to call customer service they were very professional and provided excellent service.