Alliance Furnishings

We purchased on-line through Alliance Furniture a Steve Silver dining room server. Right from the start, Alliance Furniture informed us of the back-ordered status and possible availability date from the manufacturer. They gave us status updates and immediately notified us when the item became available, which was sooner than expected. They monitored the progress of the trucking firm and assisted with shipping inquiries. Everyone at Alliance Furniture was very courteous, reliable and thorough. A very well-run family business that I would highly recommend and use again.

This company was great to work with and provided excellent customer service to our family! They kept us informed of the status of our order and answered all of our questions in a timely manner! The quality of our purchase was impeccable! Would highly recommend!

We purchased 2 Parker House Granada Museum bookcases from Alliance in Feb 2021, which were beautiful and lowest price I could find online. Unfortunately one was significantly damaged when they arrived in late May (Covid related shipping delay). While the damage was in no way the fault of Alliance, they stood behind it and sent me a replacement bookshelf, which was in good shape when it arrived. They only asked that I donate the damaged bookcase which I considered a more than fair resolution. I would definitely recommend Alliance for online furniture purchase, but I would suggest a different carrier be used in future due to the challenges I had in getting timely communication in status of delayed shipment. I would have given Alliance a 5 if not for the delivery delays and challenges I had with the shipping company.

After looking for the right furniture to complete our new home office I am glad we found just what we needed from Alliance. Everything was just what we expected to to make the best working environment.

Alliance Furnishings has been fantastic to work with! They provided wonderful customer service, keeping me updated on my order and delivery. Great pricing too. I highly recommend using them for your furnishing needs!

As a first time customer, we had an issue with a leather reclinner that we purchased through Alliance. You truly find our about friends and businesses, when there is a problem. Our problem was "all caused by the delivery company". Alliance had nothing to do with it, but once we submitted pictures, they immediately made arrangements for the chair and promptly arranged for the return of our purchace funds. They truly exceeded our expectations. Alliance proved, beyond a doubt, that they will protect and take care of their customers, without hesitation. I Highly Recomment Alliance Furnishings, where you can purchase with confidence. Thank You Alliance Furnishings!

I'll admit, I was nervous at first ordering a bedroom set from an online only company (based in Texas, I live in Ohio) sight unseen. But I couldn't be happier! The bedroom set (by Liberty) is great quality and arrived in perfect condition! It did take 3 months to get the furniture (was delayed at least once from the original timeline provided), but given all the supply chain issues (due to Covid), you just have to have patience. Alliance kept me updated and the company they worked with to do the final delivery and white glove setup was very professional and did a fabulous job! I love my new bedroom furniture! Another plus was when I did order, Alliance did give me some additional options with the set from what was listed on their site. The original set on the site had only one bedside table but they were able to add another table for about $200 less than adding it a la carte.

Great prices, easy online ordering process and faster delivery than any local furniture store I went to. Company provided updates and order tracking details via email. I'm a very happy customer.

This family business knows what it means to give great customer service. I was leary to make an online purchase through a company that I did not know for such a large purchase. Boy did they come through. With great pricing and fantastic customer service. I will look here first for any further furniture purchases I make. Secondly the company they have partnered with for delivery was amazing! Normally I stay out of the way from the service provider as they work. These guys were so fun I was sad to see them leave. PLEASE PLEASE PLEASE do not hesitate to use this family owned business. I promise you'll be glad you did. Thanks for listening, Scott Roberts

Ordered a sofa for a little over $4,000 and was a little skeptical of them... after being given a 3-4 week estimated delivery window, after two weeks I was told the wrong sofa was loaded by the manufacturer. I wanted to be sure this was not a situation where they delay me for weeks and then convert my payment to store credit. I flat out asked if I would either "get the exact sofa that I am ordering or receive a full refund". They declined to simply say "yes" in writing and instead said they will be refunding me.

I would be wary of a company who cannot commit to saying that you will either get the item you are ordering or a full refund.

Unfortunately the issue with Alliance Furnishings is that once the product has been picked up by the shipping company from their warehouse they are no longer involved or responsible for the item getting to you. When you buy a product you want to be able to hold the company accountable for what happens during shipping but buying from this company you can't. Wanted to love them because when I had reached out to their customer service they were very prompt and helpful. Unfortunately the shipping has been a nightmare, I still don't have the product and I have absolutely no update on it. It shipped on October 25th and their website says 4-6 weeks estimated arrival, subject to current delays. The issue is that the shipping company has lied to us over 6 times about the date it will be here. Every week they say it's going to arrive and then when that date comes they push it back another week or two. I was told a month ago it was a state away from me, which at this point was clearly a lie. I followed up again and they said they had no idea where it was. I know there are shipping delays right now but I would appreciate being given an accurate estimated arrival date. I could have found multiple other tables that would not be taking this long and it especially is unhelpful in this shipping climate for the company you buy from to not be responsible or accountable to the shipping updates or experience. Once the order is in transit you also can't cancel without losing your money. I order this table start of September and we won't even have the table for Christmas dinner.

WE HAD PURCHASED A FLEXSTEEL LOVESEAT A YEAR AGO FROM A LOCAL FURNITURE STORE, BUT WAS VERY PRICEY. WE LATER DECIDED TO PURCHASE A MATCHING SOFA, AND AFTER SEARCHING ONLINE FOR A BETTER PRICE, FOUND ALLIANCE FURNISHINGS ONLINE AND IT WAS $500 CHEAPER, SO ORDERED ON DEC 29,2020 AND RECEIVED IT IN FEBRUARY WITHOUT ANY PROBLEMS. I HAVE SINCE DECIDED TO PURCHASE A MATCHING RECLINER.