I strongly advise against purchasing from this website. It is a complete scam! I placed an order, and not only did I never receive my item, but customer service was completely unresponsive. They ignored my emails and provided no tracking information.
After further research, I found that many other people have had the same experience—either receiving fake products, nothing at all, or being charged extra fees. This site is designed to deceive customers and steal money.
If you are considering buying from here, don't! Save yourself the frustration and shop from a reputable store instead. I am currently trying to get my money back through my bank/dispute process. Beware of this fraudulent website!
It has now been almost 4 weeks that I have been waiting to receive a filter for my new air purifier. Yes, this company sent me an air purifier with no filter in it! Totally usable! Been told numerous times that the filter is on its way. Was not told at the time of purchase that the unit would be delivered unusable/without a filter! Will be sending the a. P. back for full refund if filters are not received within a day or so. Very bad business practices.
Accidently ordered filters for a machine I dont even own. There policy is not to accept returns on filters, eventhough they are still packaged. Poor policy. They did offer to sell me the machine at a fair discount, but found it much cheaper on Amazon. They need to change their policy to "cannot accept filters that have been opened", and also "we will price match, beat other competitors"
I've purchased a fancy air purifier and multiple dehumidifiers from ABC over the years and have always been happy with the service and my experience shopping with them. I recognize this is very different from all of the reviews here but thought it was important to stop by with my personal feedback.
At first I was worried to buy from them because of the poor and low online reviews, but I ordered my air filter replacement kit because it was hard to find from anywhere else. I forgot to add the discount code and the customer service person was nice enough to add and adjust my credit card charge. Received my product promptly. No complaints. I would purchase from them again. I'm sorry there were so many negative reviews, but I hardly write reviews and I only did so, because I wanted to share my good experience.
Amy,
Thank you for taking the time to write a positive review. We appreciate you.
I purchased a PowerPure 5000 by Aerus Warm & Cool Mist Ultrasonic Humidifier one year ago, worked great all winter, used it this winter for one month then it would turn on at all. Called customer service they said something must of happened in shipping a year ago. No Im sorry no nothing. 100 bucks down the drain.
The pictures didn't show how small it is; I would have to change the bag twice with our dog's hair. I tried to return it but would have to pay $40 to get $132. Back. It wasn't worth. I donated it and will take a tax deduction. I wouldn't buy anything from them because you can't see what you're getting.
May 8th. Of 2019 I purchased a Pure and Dry Platinum Series 70 pint dehumidifier for use in our cellar. It worked for that summer season. My husband cleaned the filter and emptied the bucket and put it aside for the Winter. Just put it on last week, end of May, 2020. Well it does not dehumidify! Interestingly enough, the booklet/manual for this does not even have a manufacturer address or telephone number. I find this most unusual! I will never order anything like this on line again. I am purchasing another one from our local merchant. Should have done this before!
I purchased an IQAir on 9/11/2020, and my purchase went through and acknowledged by Allergy Buyers Club (ABC). Today, 10/13/2020, I finally got a hold of a customer rep person who informed me the IQAir is on back order from the manufacturer but they have already billed me as of 9/11/2020 HMMM...! The customer rep said they've been fielding a lot of complaints about this, website not being accurate. I paid them $1400 for nothing and apparently will take another week for them to verify with the manufacturer that they didn't send it to me. Basically ABC is a vendor and they do not stock any items, comes directly from the manufacturer. Buyer beware!
Hi there, We apologize for the situation with your order. IQAir unexpectedly went on backorder status due to the pandemic and wildfires. As soon as we were notified, we reached out to our customers with the option to wait or to cancel the order and receive a refund. We stock certain items, as others, such as IQAir, we ship from the manufacturer. This benefits both east and west coast customers as IQAir has two distribution warehouses - one on each coast. This decreases shipping time for customers on the west coast by several days.
It took me a month to find out that the company didn't know what was going on. Had i not contacted them nothing would have been done. Absolutely terrible! If you don't mind wasting your time and money go ahead and use them.
I've emailed and called them a dozen times about an issue with an order but no one ever answers or replies. Literally. Next step will be to dispute the charge, which we all know can take weeks to months to complete. Not worth the time if you can buy elsewhere!
Highly recommend avoiding Allergy Buyers Club. Significant deterioration in service and reliability. Have ordered from them for 5+ years, and shipping timing has slowed and our most recent multi hundred dollar order has not shown up after 1 month of waiting and multiple contacts with customer service (order was misplaced in the warehouse, etc.). Still nothing. Shop elsewhere.
Bought expensive humidifier with all the extras. It just did not work right, leaking flashing, you name it. Never got resolved...$281. 00. 00 for nothing. Threw it out after endless phone calls to everybody at ABC...
I had a very unsatisfactory experience with this company. Then, even though they advertise honest reviews, my negative review of their product and service has never appeared. How do I broadcast loud and clear to stay away from these people. Finally, I have asked them on four separate occasions to remove my name from their mailing list, and they will not do it.
Bought an air purifier and waited month with no communication from them. I called a few times and they gave me answers ranging from it would be shipped tomorrow to we have no idea what is going on and if you get one you should send it back. Ultimately I cut my losses and decided to shop elsewhere.
"BUYER BEWARE"
Spent $200.00 on this site. Just received my order and it was the wrong size. They would not accept returns. Very disappointed! Will not buy from this company again.
BEWARE!
I placed order on 12/19/18.
When it didn't arrive around the time frame discussed, I did an online chat w/the customer service and they could not help. I called customer service and left the sales rep 1-2 voice mail message and no return call.
I called the customer service rep, she told me they haven't shipped it yet and the reason is unknown. She promised to find out more info and get back to me. 3 days later, nothing. Talk to another guy today, he said he will email my concerns to the person I spoke to cause he can not do anything.
Don't buy anything from Allergy Buyers Club.com They don't manage inventory, they do provide the worst customer experience you'll every have!
This company has the worst return policy. They made it seem like I could return my air purifier within a 30 day period and when I went to exchange it for a similar product they said that it had to be of equal or great value than the one I was returning. Very misleading and they obviously don't care about repeat customers. Of course
I will not be one.
This is the worst company ever for customer service. I have been trying for almost a month, with multiple emails and phone calls trying to resolve a return and get my account refunded. Help me! Nothing should be this slow, complicated, difficult or confusing. It is the most straightforward return ever and damaged items in shipping should be instantly corrected. This has been very stressful!
Worst company. I bought an Apollo 2000 electric heater to heat a bedroom that gets very cold in the winter. Product came late with no ship tracking info, and it was the worst, smelled terrible and I could not use. Called for an RMA and was told that someone would bet back to me 5 days later no call from them (Typical). Finally I dogged their heels and they got me a return label by email. I sent it back and called to find out why they had not refunded my money. Was told again someone would follow up the next day and no one did. I will never buy from them and I recommend you say away as they are the absolute worst.
Overview
AllergyBuyersClub has a rating of 1.3 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AllergyBuyersClub most frequently mention customer service, air purifier and return shipping. AllergyBuyersClub ranks 17th among Allergy sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello Julianne, we had a shipping error on these units where the filter and unit ship separately. The units were shipped without the filter as the filter went out of stock quickly due to the wildfires. Customers were contacted and sent a courtesy filter while waiting on the ordered filter to ship.