AliExpress

We ordered 2 chairs from AliExpress on Dec 1st, 2023 for a total of $85.92. The estimated delivery was December 27th, and the Order ID is **************; we did not receive the package by that time, and since we traveled, we checked on Jan 2nd, 2024 about the status. AliExpress told us it had already been delivered under the FedEx Tracking number **************. The tracking shows it was delivered on Dec 11th, which we did not receive. The proof of delivery at FedEx is available publicly, and it does not show the address but shows the signature "Menman," which is not us. We reached out to AliExpress on many occasions, and they told us it was delivered and would not help us unless we proved we did not receive it. We filed a claim with FedEx for not receiving it, but the FexEx submission was not accepting our delivery address as the correct address for the package. We still filed a claim with FedEx, which was declined the next day. They said they would only talk to the sender, and we asked AliExpress to issue a claim, which they repeatedly asked us to do. We called FedEx again, and they told us we were not the recipient and AliExpress was not the sender; the tracking is sent by Walmart, Ohio, and the recipient is Walmart, Tucson, Arizona; we told this to AliExpress, and they declined to investigate and closed the case. We asked for a full refund. We contacted the shipper, who agreed to refund if a dispute can be made, but AliExpress declined to open a dispute; they claim it was delivered, which is not the case. We never received it, and the tracking does not have our order address or name. I asked AliExpress to contact FedEx to verify we were not the recipient. Instead, they asked us for a signed letter from FedEx stating we never received this package; however, since the tracking is not for us and they declined to talk to the recipient, we cannot provide such a letter.

My first order (from a different seller) went just fine, however my current order from Wang Meilin has been a disaster that has gone on for 3 months and Aliexpress customer service has done nothing but make false promises. I paid for my order 7/2/2017 and it stated at that time on screen "You should receive your order within 19-39 days, setbacks such as logistical delays and customs clearance can influence the delivery time." As I would periodically track my order I could see there was no movement after about the 13th of July, and it never entered the USA. 7/20/2017 I contact the seller asking about the progress of my order, and I received no reply. 8/20/2017 I opened a dispute through Aliexpress. It stated onscreen "Estimated time Aug. 27 2017" for the dispute negotiation to be complete. 8/29/2017 I contacted customer service to find out what the status was, and when I could expect to receive my refund. I was told the by Alyssa Onassis "case team has stepped in now" and when I asked "Will I receive my money back within 24 hours?" I was told "if they solve today... and within at most 24 hours I will cotnact them and copy you :)" . After not receiving a refund, ad hearing nothing else from customer service or the seller I contacted them again 8/31/2017 to find the status of my refund and was told then it had not been escalated, and that I would have to wait another 3-5 days before I would hear anything. When I explained I was already assured it had been escalated and the case team was working on it, and I was promised a refund within 24 hours 3 days prior, I was told that they were sorry, but that the case team was in another country and that they had no direct way to communicate with them, and that customer service can't issue a refund- only this other unreachable department. DO NOT BUY FROM THIS COMPANY OR SELLER! They don't stand behind their promises, and they do not protect their customers from unscrupulous sellers!