business logo of AliExpress

AliExpress

How would you rate AliExpress?
grey star
grey star
grey star
grey star
grey star
California
1 review
0 helpful votes
Follow walter t.
Unfollow walter t.
Send Message
Share Review
Report Review

Replica gold coins review
November 22, 2015

I bought libertyhead, st guardain $20 dollar and $10 dollar Indianhead gold pieces, from 4 different sellers. 1st seller libertyhead face look different then real libertyhead face on $20, on $10 dollar gold piece indian face look bad if you put it along side the real one you would see the indian"s face have very bad detail, goldplate on all coins to shiny, look kind of like fake plastic pirate treasure coins you buy. Never buy from this seller waste your money. 2nd seller $20 libertyhead detail great, but no reeded edges on st Guardians $20 no goldplated coins from this seller available all $20 dollar coins have yellow brass look instead of gold gold look like real coin. 3 rd seller st guardain $20 dollar detail and goldplate great no reeded edges but many different dates available st guardians worth buying,$10 dollar indianhead detail and goldplate great but to thin as thin as quarter maybe buy a few because have a lot of different dates no reeded edges-Roberts shop store no. *******. 4th seller thickness, goldplate and detail great on $20 dollar libertyhead and st guardains and $10 dollar indianhead store name Nostalgia store no. ******* st guardens only 1909 date available reeded edges on all $20 dollar gold pieces different dates. No reeded edges 1915 $10 dollar indianhead 1933 indianhead have reeded edges. Buy coinedge holders to put these coins in.The last two coin shops I have given you store numbers are probably the best for around $3 dollars a coin other shops a lot higher in price for a coin with detail and authentic gold exactly like real coin like the ones you get from these two shops.

Date of experience: November 21, 2015
Brazil
1 review
0 helpful votes
Follow Leci Y.
Unfollow Leci Y.
Send Message
Share Review
Report Review

Good guitar very nice
November 27, 2018

It was very good experiency, the delivery time very fast company
Was very careful whit the packaing, priçe is competitivy

Date of experience: November 26, 2018
Alabama
1 review
6 helpful votes
Follow Susan L.
Unfollow Susan L.
Send Message
Share Review
Report Review

I wish I had read reviews here before I wasted my money there. It is set up to support sellers ripping you off and a lot of them do. The way the scam often works is they send you something other than what you bordered- something cheaper or whatever style/color they had as opposed to the one you selected or the quality is really poor (because of course everything looks better in the pictures, which are sometimes not the actual item). For example I ordered a woman's Chanel knock off watch and I received a Lacoste knock off man's watch. The seller admits it is their error- apparently some man out there has my "Chanel" watch. The only way I can get my money back or the right watch is if I PAY $20 some USD to ship their mistake back with tracking... for a less than $10 watch and they are the ones that made the mistake? (All returns have to be with tracking and it is very expensive to ship to China that way!) Same deal if you get defective item, you have to pay to ship it back with tracking to get a refund/replacement. Face it, the way it is set up they can intentionally send you defective or wrong merchandise and you are not going to spend more than the item cost to return it so you are stuck with it. The other big scam they have going is after you buy you find out everything pictured is NOT included. After the fact I found out the box and case shown with the umbrella I ordered was NOT included, but they are shown in the photos and nowhere did it way they were not included. If I want them they wanted an extra $10- WYSWYG does not apply at Ali Express! Oh yes, another deception they have going on is they will have photos of some celebrity with the actual famous name brand item, but of course you are buying a knock off so if you think yours will look like the celebrities', well think again. Some of them even say it's genuine stuff- yeah, right LOL! Photoshop runs on overtime there too. It's all fakes, but hopefully folks should know that by the price. DO NOT - I REPEAT DO NOT - GET RIPPED OFF BY ALI EXPRESS' CHARLATAN MERCHANTS!

Date of experience: July 22, 2014
Pennsylvania
8 reviews
11 helpful votes
Follow Don K.
Unfollow Don K.
Send Message
Share Review
Report Review

STAY THE FUUUU AWAY
January 9, 2022

TRASH ASSSSS SCUM LYING FILTH WORST HUMANS ON PLANET SCAMMING LYING TRASH. BLACK HOLE THAT SUCKS YOUR MONEY AND GIVES YOU THE MIDDLE FINGER

Date of experience: January 9, 2022
Azerbaijan
1 review
0 helpful votes
Follow Samir S.
Unfollow Samir S.
Send Message
Share Review
Report Review

Whatch
November 17, 2018

Very good very fast delivered. Satici tofsiyye, cox gozel satici, nice whatch men thanks, thanks, thanks, dear thanks

Date of experience: November 15, 2018
Czechia
1 review
3 helpful votes
Follow David K.
Unfollow David K.
Send Message
Share Review
Report Review

Drive My Way Store
May 17, 2017

Bad, bad, bad seller. He sent me car DVD, about 2 months later DVD stoped working. Seller Carlsson Zhan not comunicate and blocked me.

Date of experience: May 17, 2017
Belarus
1 review
0 helpful votes
Follow Alexandr C.
Unfollow Alexandr C.
Send Message
Share Review
Report Review

The world's best online shopping platform.
February 26, 2019

More than five years I use the services of Ali Express, I think this service is the best global platform for shopping in the Internet space.

Date of experience: February 26, 2019
California
1 review
0 helpful votes
Follow John D.
Unfollow John D.
Send Message
Share Review
Report Review

It's a cool little site
January 17, 2016

Give you money worth free shipping most of the time what more can you ask

Date of experience: January 17, 2016
Nevada
6 reviews
26 helpful votes
Follow Ash C.
Unfollow Ash C.
Send Message
Share Review
Report Review

Snail mail is faster
February 1, 2016

Seriously, you have to wait for ages before you receive a package! I gave up.

Date of experience: February 1, 2016
GB
1 review
0 helpful votes
Follow Devon K.
Unfollow Devon K.
Send Message
Share Review
Report Review

My take on Ali Express!
November 26, 2019

I have been using Ali Express for several years now, experience has been good overall.

Date of experience: November 26, 2019
Portugal
1 review
0 helpful votes
Follow Sergio B.
Unfollow Sergio B.
Send Message
Share Review
Report Review

ALL SHOP
September 28, 2019

RECOMMEND
Customer assistance very easy and fast
Cheap items
Experience very interesting in overall use.

Date of experience: September 27, 2019
Bahrain
1 review
0 helpful votes
Follow shaan k.
Unfollow shaan k.
Send Message
Share Review
Report Review

MR khan
July 31, 2019

I am too much happy. The product is good
It take around 15 days to reach me, packing was very nice,

Date of experience: July 30, 2019
Italy
1 review
0 helpful votes
Follow Valeria C.
Unfollow Valeria C.
Send Message
Share Review
Report Review

I ordered and paid for two products from different sellers but they never arrived mo

Date of experience: September 4, 2014
AE
1 review
0 helpful votes
Follow Hosam A.
Unfollow Hosam A.
Send Message
Share Review
Report Review

Many Fake Items without Free Return from bad sellers

Not saving customers rights, poor customer care

Date of experience: December 16, 2022
Hungary
1 review
0 helpful votes
Follow Zsolt R.
Unfollow Zsolt R.
Send Message
Share Review
Report Review

Happy
November 22, 2019

Grate product day and night. The zoom is more than enough for me:)
Recommended seller!

+3
Date of experience: November 22, 2019
Brazil
1 review
0 helpful votes
Follow Marinho C.
Unfollow Marinho C.
Send Message
Share Review
Report Review

The best
July 7, 2019

- Great
I'm an assiduous buyer
- For years without complications
- It takes the consumer and sellers seriously
I RECOMMEND

Date of experience: July 6, 2019
Maryland
1 review
0 helpful votes
Follow Raymond L.
Unfollow Raymond L.
Send Message
Share Review
Report Review

I posted my review on many review sites so that you are warned. I added pics (edited to hide my identity) to show how unreliable is Aliexpress. Again, my review is to help you and has no intention to acquire the refund anymore. So, Aliexpress is not safe to buy anymore IMO. READ the TERMS of the Buyer protection where basically Aliexpress can revoke your protection (how is that protection?) There's a huge risk of poor quality or missing items. Bottomline, shop at your own risk and good luck in disputes, oh you can VIDEO record every second of received package and you openning that package as proof (even with proof they still deny refund <---this has happened to me, 100% loss). I experience Missing item(s) where item was really stolen and I had to get USPS memo as proof in order to get partial (not full, about 60% of cost, my loss of 40%) refund. Also missing items where the package was intact and the legitimate seller admit to the mistake, BUT Aliexpress refuse refund during their dispute process because I did not acquire 'logistics carrier (USPS) proof or validation that the package was intact. Here's a quote from Aliexpress dispute process: "The tracking information shows that it delivered to your address. Please track it in the logistics official website or contact shipping company servicer to get more information, also, you could confirm with your family members or neighbors if they signed the package in the name of you. If you did not received, we suggest you to provide official document from post office or the shipping company to prove that you did not received the package." This was a dispute of only $1.38USD where the seller has admited that they did not package the missing item. Also I uploaded my proof of purchase and edited to protect my identity.

Date of experience: January 17, 2023
Bahrain
2 reviews
4 helpful votes
Follow Tony E.
Unfollow Tony E.
Send Message
Share Review
Report Review

The website looks appealing and the big variety of items and the competitive prices are a guaranteed way to grab your attention but don't be fooled, because once you need them they will make you hate the day you purchased from them.

There was and error processing a payment for an order i placed and i thought i would give their chat service a try. The result was that i spent 3 hours talking to 9 different representatives and still no one could help me. They all seemed to be very unprofessional and every representative kept redirecting me to another representative or another department.

I was a new Ali Express customer placing my first order of 200$ and i still was not taken seriously! I wasn't even offered any kind of remorse or compensation for the hassle frustration and time wasted.

Wait, it gets worse than this. That failed attempt of a customer service chat system is probably the worse i ever experienced in my life. It is A JOKE! And here is why:

1- The conversation between you and the rep 'Self Destructs' in 3 minutes if no one typed anything. Its is basically their way in getting rid of you nicely. Especially when they ask you to hold while they 'check' your problem or ask you to try doing something in your account like (deleting and re entering your card). Which all consumes more than 3 minutes and results in disconnection, then you find yourself introducing yourself and repeating your story to another representative who has no idea what's going on. Irritating!

2- In the chat box where you type, you can type as much as you want with no limits but as soon as you press 'enter' to send your well thought and carefully typed wise words, you find that it gave you an error for exceeding the 'character limits'. WAIT! WHAT? Yes. Good luck with remembering what you wrote! I can't believe it either. They expect a customer to lose paragraphs and then rethink rewrite and rephrase his problem to one lines that don't exceed 115 characters at a time. Inconvenient!

3- Besides the helpless reps that would reply you with emojis and irrelevant sympathies mostly because they are out of words. They end up transferring you from a rep to another in the middle of the conversation without waiting for your reply. Which results in...!? " Hi I'm XYZ how can i help you today :) ?"
ARE YOU KIDDING ME?

Would i trust a platform that treats their customers like that? NEVER

Would i purchase from them again? I'd happily pay double the price somewhere else that respects me and treats me well for giving them my hard earned money.

*I will not be emphasizing on how shady the sellers and their pages and their duplicated products are. I will leave that to someone else.

Hope this helps,

Tony.

Date of experience: December 25, 2017
New York
3 reviews
3 helpful votes
Follow Georges A.
Unfollow Georges A.
Send Message
Share Review
Report Review

Order from this site and you won't get your product. I had to file a dispute to get my money back

Date of experience: November 8, 2013
Israel
1 review
0 helpful votes
Follow Shlomit V.
Unfollow Shlomit V.
Send Message
Share Review
Report Review

Very nice top
November 24, 2019

We got it very fast in 2 weeks, the top is similar to the online info and image. I like it.

Date of experience: November 24, 2019

Overview

AliExpress has a rating of 2 stars from 8,013 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,616
value
1,518
shipping
1,559
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1737