AliExpress

Most items listed on this site are not as described when you receive them. I purchased hair once and I never received it but it said "delivered" and Aliexpress took the sellers side.

I bought something from a different seller and returned it and it was delivered. But they're giving me the hardest time to get my money back. They don't have any customer service. Avoid at all costs.

The laptop power cord wa defective, the clothes were ill fitting and sub par quality, the shoes for my son were absolutely horrendous- thick cheap leather and plastic soles. The boots I bought had bright cheap gold parts that just fell off immediately.
I bought, what was advertised as a Bobby Brown mascara and eyeliner. They run shortly after application and do not coat of help my lashes in any way. I would avoid this site completely, it's a scam.

Since these places like aliexpress offer great prices, it's tempting to buy products through them. Unfortunately they often are garbage products, or the seller won't stand by their product or warranty. But in fairness, I've had exactly the same situation with Amazon and their third party sellers, where Amazon just blames seller and walks away. It's a crap shoot these days online. I suggest always review a business good or bad, anywhere and everywhere, as often as you can for as long as you can. Tell people not to buy there, remember that negative reviews are all you have, so do tons of them on every product sold by a place that you can. They will lose more money from this than the amount they stole from you...

It seems to be a well-designed for on-line shopping. My experience (more than 5 years) is positive. Quite a few times there were questions regarding quality or delivery (less than 10% of orders), but customer's protection service always helps to solve it. No problem. For the best impression you can choose 98% or higher seller's rating (at the top of the page, near the seller's name). Let me wish you good luck and success! Thanks.

There are quite a few sellers on Aliexpress and some will take your money without delivering any goods. Yes, it states you can file a dispute, but you will get nowhere. There is no real person to contact, disputes are handled through emails and chats. I lost over $100 and after months of disputes, I just gave up. The seller that screwed me changed their store name and it was a loss cause after that.
My advice is this:
Go to the sellers reviews to see if anyone has been taken; if so, then move on. Also know that some sellers will have another party write positive reviews for them. There are some honest sellers on Aliexpress, the problem is knowing who they are. It's a true gamble with Aliexpress, so good luck.
The goods I did receive as far as I was concerned were junk. I will never buy from Aliexpress again; I hate being stole from and I won't sell cheap crap.

I'm using Aliexpress for ~3 years actually, and still don't have any problem with shopping. I used to buy all that cheap chinese products on eBay before, but now almost all kind of products can be find here (at Aliexpress) much cheaper. Looks like Aliexpress really control it's sellers, because any issues with my orders (such as missed packages) were resolved as quickly as possible in most of cases. Our local post work not really good, so buyer protection is very important for me. And after made ~50 orders I can say that Aliexpress is great place to buy not very expensive products. Thank you for service!

I buy a lot off of Aliexpress and the only thing is something's take a long time to get to Canada. So if e-packet isn't too much I now go that route which is worth it. I ordered something away back in early part of yr and nothing ever arrived so what our household did was to put on Mailbox to put all parcels downstairs on my bench where I live and nothing has been stolen since. We are having a huge problem in Canada with thieves. Just be careful!... When our Canadian dollar is low I don't purchase. Only once in my several yrs have I had to make a complaint and the problem was straightened out. So happy shopping and always check reviews of the company you wish to purchase from. :)

I have purchased 22 items on this website so far and very impressed with it and can't understand why it has such low star review.
1) when ordering you have an opportunity to change your mind.
2) You can communicate with the supplier direct(unlike Gearbest)
3) If the supplier doesn't ship within a time frame counted down you get a refund.(This has happened once to me)
4) sometimes the shipping to NZ is slow but then I expect this as I opt for the free shipping.
5) Buyer can see at a glance the state of orders.
6) Good value for money

So I have tried many suppliers on Aliexpress and have had the worst experience. Firstly, most of the products on there are junk. I literally threw out several products when they arrived because it was such low quality.

Another big issue is that many suppliers tell you they ship from a USA warehouse but in fact when you order they ship from China like usual with a month or more wait for delivery. When you inquire about this they lie or give you fake tracking numbers. 7 our of 10 do this I'd estimate.

I lost a lot of money, time, and hurt my selling reputation trying to deal with these sellers.

Order **************
Seller attempted to extort more money after sale was completed and paid. They sent package postage due, which caused a result only on AliExpress website of "customs is holding the package". Curiously, when I inquired at the post office, they have no record of the package at all. Ali says I have to get "official document", but there's nothing to get and they are refusing to honor their buyer protection. It's just an endless loop of dispute, deny, appeal, deny, repeat. I think the "tracking number" is fake since post office has no records. Please don't waste your time with AliExpress, you'll get burned.

I've order many times, everything from clothes to thermometers for reptile tanks. I have always gotten my orders, all though it does take some time to arrive and ships in multiple packages.
Clothes, make sure to order big. They run real small.
Few years ago I bought a solar charger for my cell phone for $13, still works perfectly.
If you don't need it tomorrow and are willing to wait a bit, then this is a great online shopping site.

If there was a zero star rating I would have used that. I received a defective product but Aliexpress sided with the seller. Don't know why I was surprised. Of course they would choose the seller over one single customer cause they make money through each other. Aliexpress's "promise" to stand behind their customers is an absolute joke! Save yourself some grief and frustration and buy from a different company.

Although there are for sure also honest sellers, because of its customer protection policy that protects only sellers, AliExpress has turned into an excellent scam and fraud platform. If you pay for something, you can only hope that what you ordered will actually arrive, because otherwise you would simply lose your money. There is no protection, and customer support will do everything to prevent you from getting a refund. Although all delivery deadlines have long passed, they told me several times to wait a few more days, and at the end they finally closed my case with the explanation "this request has exceeded the AliExpress protection period". Pure fraud. Avoid.

Buyer beware. We want the best deal but it's true quality has its own price.
1.Be aware that what you are buying is either copy cat or lesser quality but it works. Just live up to what extent
2. Since it's better pricing be prepared to sacrifice shipping time, Sometimes lies lies lies from the shipper and finally after 60 days it came. Don't forget it also never showed up. Good luck with your refund.
3. Lastly customer service. Yes there is but do you think they care about your complaints. Good luck

Take it from my experience.

Saw a cellphone on ali express read the listing then ordered,two weeks later arrived but looked nothing like the listing.i opened a dispute saying listing pics plagerised from samsung websites and told to return for refund.its 10 days since tracking says arrived back at warehouse but seller refuses to respond to my messages. Many visits to the chat service and found agents totally ignorant to helping buyers causing nothing but stress making you feel they are helping these corrupt sellers.1st. Pic is listing 2+3 is cheap copy received.

Placed an order on Jan 16. After a confirmation email, I haven't heard anything but keep receiving ADs. I can't log into my account and can't do anything else. The "forgot" link didn't ever send a code to my email. More over, it even claim invalid email address that it sent lot of junks to me. Looking at the contact page https://www.liveagent.com/directory/aliexpress-help-desk-contacts/, nothing is available - every listed choice marked as "N/A". I am thinking it might be a scam rather a business.