AliExpress

Aliexpress website is legit, and the disputes team works very slow but fine.

But you must purchase here very carefully. In this sales portal there are hundred of sellers. Many of them are just scammers who will never send any goods or just will send an empty parcel. Besides them, most of sellers, scammers or not, are just liers. Most of them does not send what advertised or send just counterfeits, and most of them won't fulfill their word about warranties and promises.If you buy here, check carfully number of transactions, % of positive feedback, and comments. You will never get a sure purchase, but if you just want a phone case, look for a seller with good reputation and if you get different color, etc, just open dispute.

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Use Apple iPhone app.

1) Bought a SSD drive. Upon receipt it turned out to be a Samsung counterfeit and not working. Applied for a refund. Contacted Samsung's legal department reporting possible IP infringement and Apple Store for hosting an app which allows sellers to offer counterfeit products.
2) Combined shipment (AliExpress standard shipment packed 9 items in one box/bag/.) never arrived.

In case of a refund request their app shows the "fast refund" option only. "Fast refund" is misleading as it's "store credit" (AliExpress refers to it as a "bonus", which you paid for yourself). In order to receive a refund towards your credit card or debit card you have to search for the obscured/hidden options. However in the latter case AliExpress will almost certainly rule the request for refund invalid. This since they don't want to part with the money.

Preferably pay by credit card.

Their customer service is useless. When you get the chat bot, ask for a real person. They are useless too (they feed you lines which seem to be copied from 1930 Shanghai bordello movies). However ask all kind of question to collect proof (emails and screenshots) of their scrupulous business practice. They either hope to wear you down or keep on telling you there is still time to solve the dispute (feeding you the movie lines referred to before).

After you collected the aforementioned proof, file a complaint with your credit card company (in the Netherlands within 90 days - AliExpress will try to drag the case beyond this timeframe) and hand the credit card company the proof you've gathered.

I ordered 4 bottles of ink for Epson. They arrived, through a tracking number didn't track. Yellow and Black bottles were just like on the seller's picture, but Black was expired. Magenta and Cyan were different bottles - no brand name even, no expiration date, there is something written in Chinese.
So from 4 bottles I can use only 1 Yellow color. The rest 3 I can just throw away. My negative feedbacks on Aliexpress will be visible only in a month so this scumbag seller can cheat people all this time.
Ink - http://www.aliexpress.com/item/Free-Shipping-Universal-4-Color-Dye-Ink-For-Epson-4Color-100ML-Premium-Dye-Ink-bulk-ink/*******.html
Seller - http://www.aliexpress.com/store/******* CISCORICKY Technology
Seller's name - Simon Wan

Never order something from them because if you have to return it the process takes months! It's been 2 months and i still haven't received my refund yet!

I bought items from Ali for my client to install in his vehicle. I am a automotive tech of 35 years experience. I own a shop in Toronto Canada. I received my shipment to which there was an item missing. I did however get the head unit that I purchase so I went ahead and installed it. It didn't even power up straight out of the box. I wrote a review and requested a return. It was refused, stating they needed proof of proper install. I sent a picture and tried to send two separate videos, one of which would not load after many attempts. I escalated the matter to no avail. The site is difficult to navigate when having a issue, as all of the response on their end goes to my e-mail. When clicking the link to respond, there always is a problem with connectivity. In my opinion, this seems to be "built in" as there shouldn't be issues with communication when problem solving. There certainly isn't when selling or accepting payment. Hard lessons are the best lessons learned. One of my friends has a sound shop around the corner from me and I had to call him for a brand name head unit. I explained my situation and he mentioned that he has gone through the same difficult time with this substandard Chinese made product. " You get what you pay for" he says to me. Well, lesson learned. They can put the money where the sun doesn't shine as far as I'm concerned. Ali will never see a penny from me again! I hope it was worth it, buddy! Have lunch on me!

Largely a positive experience. Quality varies. Always buy from positive feedback sites... however one must be aware as I left very negative feedback with one seller who lied and cheated me and upon returning to his site to reshop for that product I could not find my review! Somehow the thieving bugger had figured a way of deleting unfavorable reviews.
Avoid clothing at all cost. If its says its made of linen or cotton or bamboo it most certainly will arrive made of polyester. I wouldnt buy electronic products. If something goes wrong. Its probably because an eight year old made it under slavery.
Make well considered choices. Except the high risk factor when dealing with Chinese. Keep eexpectations low and you may occasionally get lucky. Best Chris Adelaide Australia

If you think ebay protected too much their seller, you did not experience Aliexpress. Beware never got my refund for an item they didn't even shipped!

The bottom line is that if you deal with Aliexpress, it is a roll of the dice. Far too many of the sellers on Aliexpress are dishonest at best, and use the international distance to 'screw" you over. Of course Aliexpress has all of these "satisfaction" guarantees, but most of the time it's worthless. In my most recent experience, I waited over 3 weeks for my item before I complained. I filed a dispute and of course the seller disareed, even though the information on my order guaranted delivery of my item in 5-15 days. After filing the dispute, I received and email that stated if I hadn't received my item in "60", yes I said "60" days, they would refund my money. I, like everyone, likes to save money, but I've decided where possible, I will pay a little more to buy from Sellers in the USA.

I purchased this article from Yiling Chen in Oct. 2013. She advertises it on Aliexpress as "2013 Fashion down coat Winter jacket... winter outerwear... women down jacket." This jacket is none of those. It has no down-is not even lined, very thin and cheap.
When I contacted Yiling she said it is not down it is batten. Then it should be advertised as that. I would freeze wearing this, even in a cool fall day.
This article is a disappointment to Aliexpress and a total rip off.
I tried to submit this feedback on Yilings site, but it did not show up. I contacted Aliexpress and got no answer. I do not know who is writing the reviews for Yiling, but they are not accurate.

I just received my Nightmare before Christmas iPhone13 case and I F*cking love it. It has better quality than I have ever seen. They say you get what you pay for, well I paid a little over $1 and got a IPhone case that is better than I've EVER bought before. It doesn't have the feel of cheaply made at all…. I love it! My hats off to Alliexpress for a very well made product.

Dispute system is horible. Timeframe for dispute is short.
Search is complicated.
Very far away from most popular US merchant site.
I've lost more than 20 on a bad transaction.
Seller doesn't seams to want to find a solution and AliExpress doesn't care at all.
Poor customer service the worst I ever seen on chineese website.
You can evaluate the quality of company by evalute the way it solve issues. I put the minium as I can't put negative values...