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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
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That is how i came to know about AliExpress. Now I had bad experience with Aliexpress. ( it is not really express)
I have been ordering in AliExpress last 6 years. I did not notice big issue. Recently I ordered a mobile. The seller did not say about the customs and written full amount sent by fast shipping. I could not accept the parcel due to customs. I opened a Dispute to pay customs duty due to non mentioned.
Dispute
1. There is no option to select ' parcel not accepted'
2. I am forced to select dispute reason which is not 100% suitable.
3. Aliexpress team with out reading the content simply said invalid. And 5 days was granted.
4. Actually they took 10 days to look the case meanwhile parcel is returned to seller.
Now the customers team saying this is my fault, i have to pay return shipping. What a intellegent judgemnt.!. Shipping company is not mine, to give free return delivery.
Case open date 16.06.2019. After 45 days case declared by Just looking seller evidence WITH OUT CASE STUDY even omitted my evidence as it was in German, even with out evaluating what i said ( in english).
What a quickkkkkkkk response. WOW. What a judgement.
But I can give 2 days time for Ali to handle review. Then I will share in Facebook and other media.
Dear readers KEEP AWAY FROM AliExpress, else you will dream for saving some money, really you will loose hell lot of money and your valuable time finally you will be stress.
I am defenitly satisfied with the prices I pay for the quality.
Trustworthy method of paiment.
In case of any issue the process of refund will happen easily and reasonably.
Highly recommended.
Не знаю, что сказать... но у меня всё хорошо, никаких претензий, ставлю 5. Просто надо внимательно и вдумчиво выбирать продавцов
They must have to decrease their delivery time. Delivery time is poor. Once i have not recieved my order and they have deducted my amount. The item i have recieved is a good one in a good cocndition.
БОЛЬШОЕ СПАСИБО ПРОДАВЦУ БЫСТРО ДОСТАВИЛ НЕ ОБМАНУЛ НА ТРАНСПОРТИРОВКЕ ДА И МАГАЗИН ХОРОШИЙ СЫНОВЬЯМ ПОНРАВИЛСЯ БУДЕМ СОТРУДНИЧАТЬ ПРОДАВЕЦ ЧЕСТНЫ ЧТО ЯВЛЯЕТСЯ РЕДКОСТЬЮ ПОСЛЕДНЕЕ ВРЕМЯ МЫ МНОГО ЗАКАЗАВ И ДЕНЕГ ОТ ДРУГИХ ПРОДАВЦОВ - --- ЭТОТ ЧЕСТНЫЙ ПРОДАВЕЦ МЫ ОЧЕНЬ РАДЫ СМЕЛО СОВЕТУЕМ ЭТОТ МАГАЗИН ( ОПЛАТИЛИ TMALL ******* ЗАКАЗ ПРОПАЛ ДЕНЬГИ НЕ ВОЗВРАЩАЮТ ВМЕСТО 2 ДНЕЙ ИЗ РОССИИ ПОТЕРЯЛИ ЗДОРОВЕННЫХ РАЗМЕРОВ ТЕЛЕВИЗОР ЗАКАЗ В КИТАЕ И ДЕНЬГИ ВОЗВРАЩАТЬ НЕ ХОТЯТ НЕ ПОКУПАЙТЕ В TMALL ОБМАН И ЕЩЕ ПОПАДАНИЕ НА ТАМОЖЕННУЮ ПОШЛИНУ БЕРЕГИТЕСЬ СОВЕТ У ЖЕНЫ СТРЕСС ОТ ТАКОГО ОБМАНА
Audio-HiFi Store, is a real good store if you want to have quality and old fashioned service!
I bought fuses also from other stores, the other stores where not much, audio-hifi is one of the best.
The onemix shoes its the best quality shoes for the money its not like some china cheap shoes its better than nike or addidas bellive me
Aquí lo pillas todo al mejor precio
Ya con cientos de compras, sigue siendo mi lugar favorito para encontrar todo lo que necesito(salvo comida)
AliExpress has lots of cheap products, however I had some communication difficulties with sellers since a lot of them don't speak english, so basically if there's any questions regarding product I'd recommend trying to find it out via feedback, lots of customers leave their reviews regarding the product - what was different and when it arrived. Also I'd recommend buying products from sellers with some medals and those who are rated well as I didn't experience any problems with them when it comes to not receiving the product and/or the refund.
Make affair with them, it's a trust business, easy with them, refund is easy, and sellers are correct
Thanks Aliexpress
Хотелось бы по быстрее получать заказы, но это зависит не только от Вас. Спасибо за Вашу работу.
Антипов 30.07.2019
I have purchased many items from AliExpress.com. All the items delivered to me were of good quality and received in time as promised by the website. I am a satisfied customer of AliExpress.com and would strongly recommend it.
I have been making tens of online purchases, amazingly trouble-free for a few years now, and even in the couple of incidents where things went less than expected, the buyer protection and dispute handling was really excellent!
This outdoor camera is perfect! It is true quality color HD 1080P not like some cameras. The night vision is very well lit and the field of vision reaches very far. I added a 64gb memory card so it can store enough video footage for quite some time. It has motion detection to record when it sees movement in the camera. They have the option to get the cloud storage for weeks to a month. Depending on your situation and the price is very cheap. You can view the camera from anywhere through your phone with their App. I have no complaints about this waterproof camera and you won't either. Buy this item and you will be 100% satisfied just like me! Thank you for having this product at such a cheap price!
I bought a few things and I have not been disappointed so far! The overall rating of the Aliexpress online store is the most positive.
Keep it up!
It is often cheaper than the Amazon and can be purchased. Delivery takes at least 7 days. The quality is also disappointing, but there are a lot of assortment and interesting products. I use it often.
Excelente servicio, clara disposición, fácil de manejar, buen servicio en general, seria eso, no se que mas agregar que no se que es lo que quieren que se exprese
Shopping experience at AliEspress can be good or bad depending upon the Seller'Honesty. AliExpress people are very professional, however, and Buyer's rights are well-protected.
Good Luck!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members