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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Помню первые свои заказы, страшно было потерять деньги. А сейчас: увидел, изучил отзывы. Поискал продавца с высоким рейтингом и нормальной ценой и заказал. Площадкой AliExpress доволен. Споры решают быстро и в пользу покупателя, если все нормально оформлено конечно.
Over the long-term period of cooperation with AliExpress, I have developed only positive impressions. There was one unpleasant incident, but I left it on the seller's conscience. But in general, only positive emotions.
La unica pega posible es que algunos articulos tardan mucho en llegar. Pero merece la pena esperar puesto que siempre son mas baratos que en cualquier otra web.
Lo mejor es la busqueda por imagen. Con esa funcion he ahorrado muchisimo dinero. Cada articulo que me ofrecen en redes sociales y similar, lo busco con la imagen y generalmente lo encuentro en Aliexpress en un precio considerablemente mas economico. Es ideal.
Buenos productos a buen precio, algunos tardan un poco más de lo normal pero el servicio al cliente es también bueno.
My first order never came! They have not refunded me my money on a dress that I returned! Stay away! The free shipping is not worth it!
Great. Muito boa loja para comprar produtos. Tem de tudo o que se possa imaginar. Sempre comprei e nunca tive problemas.
на али давно. пока все устраивает. только не штрафуют недобросовестных продавцов. плохо еще что теперь нельзя открыть спор заранее, я ведь знаю что товар точно не придет, а спор не дают открыть. а так все хорошо.
Comprar en Aliexpress, es una aventura. No hay certeza de que recibas lo que compras. Te da garantía de que si no recibes tu producto, haces un reclamo y te regresan tu dinero. Pero si cpmro, espero, no recibo, y reclamo, que sentido tiene comprar. AAliexpress ha perdido liderazgo. Busquen otras opciones más seguras.
Acabamento muito bom, material de qualidade vestiu muito bem
Estou satisfeito com o produto,...
Die Käufe auf AliExpress sind bei vielen Produkten günstig.
Das Warten allerdings ist manchmal sehr langem manche Käufe kommen gar nicht ans Ziel.
Bei defekten Produkten ist es schwer Recht zu bekommen, und man ist auf der verlorenen Position.
Aber in ganzen bin ich optimistisch, und ich werde auf AliExpress weiter einkaufen.
Grüße
P. Kornas
You can always assess the risks when buying. Comprehensive rating of the seller and the specific product.
Buyer protection is real.
I have been using for a long time, a large selection of products, everything is convenient, quick response of the staff
I two year buy on AliExpress. Сonvenient and informative website. The Big choice of goods. With each year make sure in that, quality of service only grows!
Давно заказываю и сделал много заказов на Aliexpress. Проблемы если и были с нечестными продавцами, то руководство сайта их быстро решала. Рекомендую, отличный сайт!
El artículo era el ofrecido, la información del despacho y seguimiento perfecto y el despacho y recepción en tiempo más corto que el ofrecido
Fast only 10 days to my city in russia! Very good quality product! Good supplier! I will recoment him
Отличный товар, быстрая отправка. Из за недостаточного слуха трудно было найти работу. Сейчас все стало на свои места. Работа была найдена
Fast delivery, within 2 weeks. I orderd several parts, I received them quickly. I am very satisfied.
Проект зарекомендовал с положительной стороны. Все вопросы рещаются быстро и качественно, от откравки и доставки до решения всех споров.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.