AliExpress

All of my 20 or so shopping experiences have been very good thus far. Fast shipping (Canada), good quality, customer support excellent, returns fast and easy.

There are many merchants who sell through Aliexpress and use alibaba and Aliexpress as a shield to sell counterfeit, faulty and defective products without any fear of getting caught or ever having to refund anyone. These bad actors will advertise their items through Alibaba and Alibabaexpress at very low prices, but what you receive is a non working or counterfeit product, If you decide to return the items, you will have to pay for shipping upwards of $50 and up, however, the address you have to send it to is a PO BOX address and most US carriers ( USPS, UPS, FEDEX) will not deliver to a PO Box. This address is used so your item will never make it back to the seller and you will get a bill from any US carrier for import tax which is in my case $176.00. So in summary, you'll be out the money you paid for the items plus a big import fee imposed by the Chinese government, as well as return shipping charges of anywhere from$50 and up. My ordeal is very common and " CAVEAT EMPTOR"

I JUST CANCELLED ALMOST A THOUSAND DOLLARS IN PURCHASES. IT IS ALMOST IMPOSSIBLE TO DO A DEAL THROUGH ALIEXPRESS. THERE IS NO CUSTOMER SERVICE, THE COMMUNICATION IS CONFUSING, THEY HAD A WILLING SELLER AND A WILLING BUYER, BUT LEFT PAYMENT IN "BEING VERIFIED" FOR WEEKS DESPITE SENDING ALL THE (TOO MUCH) INFO THEY REQUESTED, AND MY CREDIT CARD SAYING "PAYMENT PENDING", ALL READY TO GO. WANT THE STUFF, BUT ALIEXPRESS TOO HIGH A HURDLE TO JUMP. WON'T TRY THIS AGAIN.

I have been ordering goods from ali express and the goods do not arrive when i escalated the dispute as per the ali express policy its a load of crap if you dont get your goods within the guarantee delivery period you are refunded thats bull$#*!. The request that you provide proof you dident get them what proof can you give them when they have no proof of delivery all goods are signed for but they have only presented this because i dident get them they only sent the falsified delivery pick up document and ali express relised the funds to the seller what a rip off i will no longer use aliexpress they are liers and cheats and there polisy is a lie and i am out of pocket money and time.

Not only are their products subpar, all cheap imitations of the original, but the false advertising on this sit is through the roof, and shipping takes months. I'm not even sure how they are legally allowed to use the picture of a real product from another company, but end up sending you a knock-off. Sellers themselves post reviews to make themselves look good and scam you. If it is a seasoned seller who knows the game, they can take your money and never send the product, or send less, then lie through their teeth when you open a dispute and get away with it. And even if they get caught, they either remove the product and post a new one, or remove the store profile and create a new one with a new name, with no legal repercussions. And I can assure you AliExpress doesn't care about any of this as long as they keep getting their cut. No customer service number or email, the only way you will hear from them is if you open a dispute and can't reach an agreement directly with the seller, in which case they will make a decision on who is right and what the refund should be and then move no. There is no back and forth. Believe me, paying a few extra bucks for getting a good quality local product is much better than having to deal with these people, it's not worth it. And good luck doing any returns! Shipping back to China will cost you much more than anything you bought there.

Stuck with four junk led lights with no help from Aliexpress or sellers and the second set of lights showed up from the factory with bulbs burnt out and now has gone from a 2400w light to lower tan half that after continuing to burn out. The dispute said I had no evidense when in the background you could see the files I uploaded, I took pictures of it. Aliexpress and Morsen Lights should be assamed of how they treat their customers.

If giving zero stars was an option, they would get it. DO NOT ORDER ANYTHING FROM ALIEXPRESS! No matter if you use different sellers, no matter how many people on YouTube tell you to order from there, DO NOT!

Aliexpress will steal your money and give you faulty products. If you are looking for a cheap wholesaler this is not the place to find it. All of their sellers are con artist and the company has no ethics.

I beg you please save yourself the time and money and DO NOT SHOP ON ALIEXPRESS!

So I've made four purchases with AliExpress vendors of course Ally express it's just a middleman the vendors keep your money promise that it's items been shipped the item never shows up and three months later you may or may not get a refund meanwhile they have thousands of peoples money think about it they use the money and some people don't complain hundred percent profit some people too tired and aggravated to try to get their money back hundred percent profit meanwhile AliExpress gets paid

Many product description are misleading
Like and temperature sensor + case. Of course with a picture of the sensor and the case. When ordered after weeks you get only the case.
Start a dsipute but seller said i only ordered the case.
In the end verdict Aliepress agreed with the seller. Case closed no explanation why they aggreed with the seller only a vague kind of sorry but we reject your dispute. The buyer protection is fake.
Aliexpress supports misleading productnames
DO NOT BUY THERE

Made an order with them. I get a confirmation and it states ill get my orfer in 3 months, i check my bank statement and theyve taken the money and havent even processed the order. I contact them and tell them to cancel the order, they tell me some im so sorry, weve shipped the order and heres the tracking number, i check with the carrier and theres no such number. I hit the cancel button and it goes to a submit question to seller box. This is a total rip off!

Bought 2 cameras EKEN from ATPowers, who had the best feedback and proposed from EKEN forum.
He send me 2 cameras with issues, probably from factory. I keep one, the seller refund me 20 $, the 2th returned back and received as replacement another model, used and bad repaired!
So, I make a dispute. But the Buyer protection is a Joke! Its only seller protection, they proposed to refund 12 $, or to returned back and loose 20$ (the cost of shipping).
This was my 1th and last order from Aliexpress.
Also be carefull at the good feedback of sellers, they ask to write good review in exchange to refund part of the payment.

Your review will helI've used AliExpress and Alibaba a lot. It's not the website thats the problem it's the vendors. You'll find plenty of obviously fake 5 star comments so please treat everything with caution. 80% of the goods are great, arrive fast and have no problem. HOWEVER, if you do have a dispute... you're screwed. AliExpress side with the seller instantaneously and you lose you cash they supposedly hold in Escrow.

SAD BUT TRUE... PLEASE ALWAYS PURCHASE WITH CAUTION AND THE BELIEF THAT YOU MAY NOT GET YOUR GOODS OR YOUR MONEY BACK IF UNSATISFIED. THEN YOU WILL ENJOY THE EXPERIENCE
P others learn about this website.

Please do not review if you are affiliated or have a conflict of interest with this website.

I am with the vast majority of people on here DON'T USE ALIEXPRESS I had being using them for about 7 years 6 years with No Problems around 140 purchases some of the $5,000 plus The last year has been a nightmare, AliExpress Change the leaving Feedback Rules... Now if you don't receive your product you cannot leave feedback... THIS WILL BE THE DEATH NAIL FOR ALIEXPRESS. So when you look at a sellers feedback the only people that are able to leave feedback are the ones that got there products, What about all the ones that didn't get there products paid for them waited the eight weeks then had to make a CLAIM TO GET YOUR OWN MONEY BACK and then you cant warn others. More and More dissatisfied customers and what they dont understand is I dont tell one or two people I advise as many people as I can... At the Moment AliExpress are Ok because they have only alienated half the population, I think they are currently working through the Russian population...

Very dissatisfied customer, be careful when you order from this anything through AliExpress. I ordered a Hair straightener and a car trash organizer, I received a lingerie and an Apple Watch charger which I will not make use of. I tried multiple times to solve the problem with the sellers and Aliexpress, neither one wanted to take responsibility. Somewhere along the process, one of them made a mistake by sending me the wrong item, they keep asking me for prove, I keep sending the same picture of what I received, I don't know what other prove they want. I never received my hair straightener or car trash organizer, never got a refund, neither from the seller or AliExpress, neither of them wanted to take responsibility of their mistake and I' m the one who ended up paying for it. Why would I be wasting my time and energy if I would have received the right items? Very frustrated and dissatisfied with the whole process and their customer service dealing with the issue. Not fair for the customer who paid for something they never received, and AliExpress not wanting to refund the money or at least investigate what went wrong on their side to solve the issue and keep their customer happy. I learned my lesson, sometimes when you try to save some money, you end up paying more. Better to pay a little bit more, avoid all this frustrating process and ensure if something goes wrong with your item, they'll have your back, help you solve the issue and get your money back send you the right item. Very unhappy customer.