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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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I'm not sure if a lot of these customers are lying. I like reading reviews before I make a purchase online. I bought a wig the other day to wear to my graduation, and its the worst decision I ever made. It was so thin and not made properly. Then again it's cheap so what did I expect. I'm very disappointed, because I had to go ams spend money in another store to buy another wig.
All very well! I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review.
Todo lo que he comprado en Aliexpress ha rasultado tal y como estaba anunciado. El tiempo de entrega, es razonable, porque procede de China; pero hay que agregar que en muchos casos no se cobran los portes.
En suma: recomiendo comprar en Aliexpress sin lugar a dudas, en ocasiones las tiendas se han comunicado conmigo estableciendo de este modo un canal de diálogo.
Thank you, all right, super seller! It works flawlessly, very good solution! Packaging was fine, arrived quickly.
It's amazing how quickly and professionally the order was sent. I am happy for reliable and informative contact. It is a pleasure not to be afraid to buy.
He comprado muchas cosas de calidad y de verdad son muy buenas y cuando he tenido algún problema con el producto o el envío aliexpress siempre lo resuelve.
Estoy muy conforme con aliexpress, gracias.
It's ok though. Thr product look premium, I think the glass needs a little bit polish. That's gonna way batter
Давно покупаю на AliExpress, сервисом доволен.
При возникновении споров всё оперативно решается.
Было бы лучше если филиалы находились на территории России,
потому как доставка у Российской почты, порою, ужасная.
А к компании AliExpress претензий нет, товары, по качеству, соответствуют стоимости.
Удачи компании.
I've purchased Ali since 2014, sometimes it's cheaper than ordering something from eBay. I can't say the products are awful (but you'll notice low quality, especially if it's something related to electronic goods), but be aware that everything depends on the seller. Nowadays this website changed its filters and interface, it's more complicated. I see no sense of buying anything there, but if you want to buy well, OK, but check everything twice.
Все быстро, работает как заявлено и очень громко! Подключал к контроллеру F4. Будьте внимательны при подключении. Прибор сделан качественно.
In one year shopping and 100 items purchased, i just can't say how great it is. From prescription glasses to cell phone, pens or cheapies, the buyer protection is fully functional,
I buy there for example some chinese clothes which i like a lot and some cheap practical things. When something is wrong they help or send money back. I love aliexpress and i give great compliments to all hard-working people in china!
If you have to use a warranty, seller simply doesn't reply and Aliexpress support is not supportive at all.
Thank you very much. They quickly arrive at the parcel. It's over. All praises. The prices are affordable.
I'm an artist and a crafter. I buy tons of art supplies at a huge discount from what they would cost at retail in American craft stores. But I have discovered that AliExpress carries everything: clothing, tools, kitchen accessories, jewelry, etc. Check AliExpress first before shopping anyplace else.
Интересный стаф с Али экспресс. Покупаю в основном железяки для компьютеров и игровых приставок, иногда кое-что для телефонов
Aliexpress has been doing very well in their purchase processes. I have been purchasing through Aliexpress for more than four years now and I can recommend them to anyone that needs to purchase products easily
I bought the product through Ali Express, many of these pieces are delivered as soon as possible, and the product matches the order model. The quality is very good.
I've been using it for a long time, mostly the packages are received between 2 weeks and 1 month. They have free shipping.
I am not surprised at the fact that this site is popular. I wonder how owner managed to build such a powerful and high-quality business!
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.