business logo of AliExpress

AliExpressReviews 8,056

2.4

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1774
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,648
value
1,550
shipping
1,591
returns
1,429
quality
1,489
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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I'm not sure if a lot of these customers are lying. I like reading reviews before I make a purchase online. I bought a wig the other day to wear to my graduation, and its the worst decision I ever made. It was so thin and not made properly. Then again it's cheap so what did I expect. I'm very disappointed, because I had to go ams spend money in another store to buy another wig.

Date of experience: June 3, 2019
RU
1 review
0 helpful votes
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Excellent site
June 3, 2019

All very well! I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review.

Date of experience: June 3, 2019
Spain
1 review
0 helpful votes
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Satisfecho
June 3, 2019

Todo lo que he comprado en Aliexpress ha rasultado tal y como estaba anunciado. El tiempo de entrega, es razonable, porque procede de China; pero hay que agregar que en muchos casos no se cobran los portes.
En suma: recomiendo comprar en Aliexpress sin lugar a dudas, en ocasiones las tiendas se han comunicado conmigo estableciendo de este modo un canal de diálogo.

Date of experience: June 3, 2019
Hungary
2 reviews
0 helpful votes
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Thank you, all right, super seller! It works flawlessly, very good solution! Packaging was fine, arrived quickly.

Date of experience: June 3, 2019
Poland
1 review
0 helpful votes
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Pleasure to buy.
June 3, 2019

It's amazing how quickly and professionally the order was sent. I am happy for reliable and informative contact. It is a pleasure not to be afraid to buy.

Date of experience: June 3, 2019
Chile
1 review
0 helpful votes
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He comprado muchas cosas de calidad y de verdad son muy buenas y cuando he tenido algún problema con el producto o el envío aliexpress siempre lo resuelve.
Estoy muy conforme con aliexpress, gracias.

Date of experience: June 3, 2019
France
1 review
0 helpful votes
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It's ok though. Thr product look premium, I think the glass needs a little bit polish. That's gonna way batter

Date of experience: June 3, 2019
RU
1 review
0 helpful votes
Follow Evgeniy Z.
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Давно покупаю на AliExpress, сервисом доволен.
При возникновении споров всё оперативно решается.
Было бы лучше если филиалы находились на территории России,
потому как доставка у Российской почты, порою, ужасная.
А к компании AliExpress претензий нет, товары, по качеству, соответствуют стоимости.
Удачи компании.

Date of experience: June 3, 2019
Washington
3 reviews
2 helpful votes
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I've purchased Ali since 2014, sometimes it's cheaper than ordering something from eBay. I can't say the products are awful (but you'll notice low quality, especially if it's something related to electronic goods), but be aware that everything depends on the seller. Nowadays this website changed its filters and interface, it's more complicated. I see no sense of buying anything there, but if you want to buy well, OK, but check everything twice.

Date of experience: June 3, 2019
RU
1 review
0 helpful votes
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Все быстро, работает как заявлено и очень громко! Подключал к контроллеру F4. Будьте внимательны при подключении. Прибор сделан качественно.

Date of experience: June 3, 2019
Spain
2 reviews
3 helpful votes
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In one year shopping and 100 items purchased, i just can't say how great it is. From prescription glasses to cell phone, pens or cheapies, the buyer protection is fully functional,

Date of experience: June 3, 2019
Czechia
1 review
0 helpful votes
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A lot of treasures
June 3, 2019

I buy there for example some chinese clothes which i like a lot and some cheap practical things. When something is wrong they help or send money back. I love aliexpress and i give great compliments to all hard-working people in china!

Date of experience: June 3, 2019
Bulgaria
1 review
0 helpful votes
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Waranty is not working
June 3, 2019

If you have to use a warranty, seller simply doesn't reply and Aliexpress support is not supportive at all.

Date of experience: June 3, 2019
Serbia
1 review
0 helpful votes
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Thank you very much
June 3, 2019

Thank you very much. They quickly arrive at the parcel. It's over. All praises. The prices are affordable.

Date of experience: June 3, 2019
Texas
1 review
0 helpful votes
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I'm an artist and a crafter. I buy tons of art supplies at a huge discount from what they would cost at retail in American craft stores. But I have discovered that AliExpress carries everything: clothing, tools, kitchen accessories, jewelry, etc. Check AliExpress first before shopping anyplace else.

Date of experience: June 2, 2019
RU
1 review
0 helpful votes
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Интересный стаф с Али экспресс. Покупаю в основном железяки для компьютеров и игровых приставок, иногда кое-что для телефонов

Date of experience: June 2, 2019
Nigeria
1 review
0 helpful votes
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Good process
June 3, 2019

Aliexpress has been doing very well in their purchase processes. I have been purchasing through Aliexpress for more than four years now and I can recommend them to anyone that needs to purchase products easily

Date of experience: June 2, 2019
Thailand
1 review
0 helpful votes
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Top seller
June 3, 2019

I bought the product through Ali Express, many of these pieces are delivered as soon as possible, and the product matches the order model. The quality is very good.

Date of experience: June 2, 2019
Spain
1 review
0 helpful votes
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I've been using it for a long time, mostly the packages are received between 2 weeks and 1 month. They have free shipping.

Date of experience: June 2, 2019
RU
1 review
0 helpful votes
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Fantastic site
June 3, 2019

I am not surprised at the fact that this site is popular. I wonder how owner managed to build such a powerful and high-quality business!

Date of experience: June 1, 2019