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RU
1 review
6 helpful votes
Follow Kirill K.
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I bought a used Intel Core X9100 processor from the CPUIT store. I asked the seller many times to send me a working processor. But I got a processor from them that doesn't work. A very good service center was unable to install it and/or get it to work. The seller categorically denied a peaceful solution to this problem and insisted that he thoroughly test all the processors, and now I myself have to prove that this used processor does not work before he will accept a return. He did not bother to answer me quickly, put off solving this problem in every possible way and only at the last moment answered with short general phrases.

I started a dispute with AliExpress, as a result of which they demanded additional evidence, such as videos of scientific experiments and reports from official service centers with all seals and signatures valid for China. But it is obvious that no legal document I can obtain will be useful in China. I had to close this dispute and start a new one, saying that I just want to return this processor in the packaging that I received. But AliExpress only agrees to a very limited number of days to start a dispute, and what the situation will be with returning the processor without strong legal evidence to China is obvious. Now I have no working processor, no return address from this seller, no money, no trust in AliExpress. This is a clear violation of the fundamental rights of customers in any country other than China. With AliExpress you will be deceived by very experienced combinators.

+1
Date of experience: February 8, 2024
India
1 review
6 helpful votes
Follow Anuradha m.
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People should never buy stuff from Ali Express. We pay in advance for the purchased stuff and Ali Express never delivered those products and they won't return money also. Pathetic shopping site.

Date of experience: July 7, 2017
Australia
1 review
0 helpful votes
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Since I discovered Ali Express it's been my main source of craft supplies. I love the awesome range it offers and by far the most affordable products on line... THANKYOU

Date of experience: September 17, 2019
Jamaica
1 review
8 helpful votes
Follow Ali M.
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Why does aliexpress dont help customers get back their money? I shopped at wholesale shoes and they didnt send them but lied all the way through that they had shipped my goods and when I caught them in their lie they said they couldnt refund until 10 days then offer to resend the slippers. I agreed and until now all my messages sent to them have been ignored and unanswered. I WANT EVERYONE TO STOP BUYING FROM THEM AS THEY WILL ROB YOU OF YOUR MONEY ENTIRELY..

Date of experience: November 20, 2015
New York
2 reviews
2 helpful votes
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Stay away from this site. I ordered a product which i never got. I tried to contact seller with no response. I had to dispute the charge to get my money back.

Date of experience: May 16, 2013
Texas
1 review
1 helpful vote
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Seller reliability
June 26, 2020

Never, ever again. A package has been at a Chinese post office for 7 weeks and their response to my complaint about delivery is to tell me to contact that post office.

Date of experience: May 27, 2020
Mexico
1 review
0 helpful votes
Follow Sujey S.
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100% Reliable
March 11, 2019

I have bought many thing with any problem I knew about the application 5 years ago and I love it. If I have some problem or question Aliexpress helps me very quickly

Date of experience: February 28, 2019
Israel
1 review
1 helpful vote
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My experience is very good
October 3, 2018

My experience is very good. All orders arrived in shorter time then expected. Only one order did not arrive at all, and i received my money back in very short time.

Thanks.

Date of experience: October 3, 2018
Canada
1 review
0 helpful votes
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I paid for a middle of the road bait caster the drag was terrible and overall quality was bad. Refund requested NOTHING 70.00 postage for a 50.00 return, Answer was tough luck.

Date of experience: May 28, 2023
Maryland
1 review
2 helpful votes
Follow sam s.
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Goods never received and refused to refund my money. Opened a complaint with my credit card company and they refunded my money, so put that in your pipe and smoke it aliexpress

Date of experience: June 30, 2014
New Jersey
1 review
0 helpful votes
Follow michel F.
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AliExpress Website has 75 Days of Buyer Protection Money-back Guaranty, which actually doesn't Exist on AliExpress. If any seller on AliExpress sent any wrong item, used item, or damaged item, your money is gone, and that doesn't cover Buyer Protection Money-back Guaranty. Don't trust the AliExpress website, and you will not get any help from them.

Date of experience: February 1, 2023
Tennessee
5 reviews
1 helpful vote
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Scammer and liars
November 8, 2023

I ordered 125 dollars and something from AliExpress on October 6,2023 I received a few items from this order but (most) have NOT been delivered yet! 4 different packages says delivered BUT I have (NOT) received these packages. I contacted them and the 1st lost package I (did) receive a refund for but the other 3 I have NOT received a refund and they said that I needed to provide documentation that these products were NOT delivered to my home(I DID provide this info to them from my local post office and they confirmed that the tracking numbers provided were (NOT) accurate tracking numbers) BUT they(AliExpress)refuse to give me a refund for these products saying that I did (NOT) provide the required documentation. I JUST WANNA WARN EVERYONE! DO NOT ORDER ANYTHING FROM ALIEXPRESS! THEY ARE LIARS AND RIP OFFS AND WILL NOT REFUND YOUR MONEY!

Date of experience: November 8, 2023
Canada
2 reviews
5 helpful votes
Follow Kathryn L.
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Order something and it never arrived. All they do is make you wait around until time run out and you can't get your money back. Don't waste your time and hard earned money with them.

Date of experience: September 8, 2017
Netherlands
1 review
0 helpful votes
Follow Sevda B.
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AliExpress sells everything you need or just want it, and all for a a very good price! And almost all the stores within AliExpress having real good quality and services! I love to buy here!

Date of experience: September 23, 2018
North Carolina
1 review
3 helpful votes
Follow Natarsha W.
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Where to start. First don't buy anything from Lucky Star which is a wholesale store on
Aliexpress website. Their product stop working and I paid $190.50 for it and they just lied in so many words. Please buy your phones from the original people such as Samsung and Apple cause these fake copy cats will not work for long. I know it is saving you a lot of money but in the long run you really get what you pay for. If you have to save the money to get the real deal. I am out of the $190.50 but God will give it back to me double, and they know they was wrong. The phone just stopped working and Aliexpress was really no help, none. I only had the phone for a little over a month and it just gave me trouble starting the first 2 weeks I had it. And these chines people act like they don't understand English but when it comes to money, it is all the same language to them. Don't go here buyers beware and buy the real deal. And to make it so bad I did my research, but I think these people lie and make false promises to get you to make a 5 star review.

Date of experience: March 23, 2015
Florida
1 review
3 helpful votes
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HORRIBLE
April 21, 2015

Horrible they will take you money and say they did not take it what ever you do do not order nothing from them even if it's a great deal don't do had 3 bad experience

Date of experience: April 21, 2015
New Zealand
1 review
4 helpful votes
Follow Naresh P.
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I was hoping aliexpress will help with seller sending me faulty item but it they wont help please dont use aliexpress use ebay or amazon you might get your money back but not with aliexpress

Date of experience: December 28, 2017
Lithuania
1 review
0 helpful votes
Follow Zita N.
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So cheap goods for Europe zone, so I have a wonderful choice here. Thank you for your job. I am here from 24 April of 2019, but I had no yet dissapoinment :) Zita. Lithuania. Europe.

Date of experience: September 10, 2019
Philippines
1 review
0 helpful votes
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Awesome
September 3, 2019

Its working perfectly and accurate and I did it by myself. It is very easy to install this thing and you don't need to worry because there's a instruction in it thanks to the shipper.

Date of experience: September 2, 2019
Canada
1 review
0 helpful votes
Follow Bwot L.
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Beware of scammers and false description
December 6, 2021

Aliexpress allows small vendors to lie on their product descriptions about certification. I bought lights from the vendor, it said it supported 110V but there is no indicator on the actual product that it truly supports what it described. They only have 220V labels on the lights. Also, some don't have certification stickers. When I reach out to the vendor and ask them about it. They said they "forgot" to put the proper sticker and ask me to remove the 220V and so that the electrician will believe it supports 110V to install it. Oh my God. How can one ask the customer to "lie" to get an unsafe product to be installed? Too many scammers there, I will NEVER buy from aliexpress again. And tell all my friends not to do that.

Unfortunately, it was more than 30 days, I cannot open a dispute and nor cannot even leave feedback. So I am telling people out there that the seller that I dealt with is LOMYE Official Store. The seller chose to ignore me too instead of feeling sorry about their mistake. What bunch of unethical people hence they have these strict policies. You don't see that with other online vendors.

Date of experience: December 6, 2021

Overview

AliExpress has a rating of 2 stars from 8,019 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,616
value
1,519
shipping
1,559
returns
1,399
quality
1,460
This company responds to reviews on average within 3 days
+1730