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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
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Сайт хорош! Были конечно и неудачные покупки но в основном я доволен. Мое мнение сайту есть еще над чем поработать, В целом я доволен...
Consegna del prodotto nella media, montato funziona abbastanza bene per ambienti di 150-180 Mq, considerando pareti interne. Consiglierei al venditore di potenziare leggermente in più l'apparato. Consigliato è un buon prodotto qualità prezzo
Recommended to have an account and shop from it.
6 years of experience and will continue shop form AliExpress
I have around 50 orders done at AliExpress, Two orders where not 100% correct, but 80%, but these 20% of the 2 orders is nicely solved via AliExpress intervention in a fast correct way as it should be.
Up to now I am happy with AliExpress, and waiting for the next deliveries (still 9 outstanding).
Personnaly I recommend the AliExpress Standard shipping method. I prefer this one above others. The cheaper ones are not tracked and can give long delivery times > 1 or 2 Months (as mentioned on the site - so no suprise-), while AliExpress standard shipping is always delivered within ~2 weeks according my experience up to now in the Netherlands.
I received the item not as described on the website from ZNP and after sending the pics and the copy of order along with descriptions but Ali express told me to send it back with tracking number to china instead of asking supplier to send me the actual product with return envelope so I can send back the wrong product. I suggest don't buy from this company they are fraud
Recomendo a todos os meus familiares e amigos. Nunca tive problemas e posso dizer que adoro fazer compras no aliexpress.
RECOMENDO
100 абсолютно новый высококачественный аккумулятор
Напряжение: 3,8 в
Ёмкость: 3000 мА-ч
Отличная покупка с более чем 2 quanity!
Посылка:
1 шт. аккумулятором нового типа
I do not recommend buying expensive items! You must be ready to receive a disappointing product, so pay close attention to the actual size, used materials quite always plastic eventhough it looks metal and to the images. They are sometimes misleading, too beautiful. Sometimes, the quality is really poor, it won't last long. When you buy a garment, pay attention to the size of your country, they differ a lot from the Chinese ones, it is better to think from 3 sizes up, but about it, they explain it quite clearly. About dispute opportunities, it has happened that the "judge" suggests to send back the damaged or non-functioning goods but foolishly, he does not keep in mind the huge shipping fee of the buyer's country, otherwise why are we buying through Aliespress? I'm praticly sure the seller, who must pay the postage, will reject the idea, so...? Another problem is... that you won't receive at all what you ordered. Reasons can be many, though I pretty sure that the Seller sent it. Lost in shipping or stolen by the shipping personal during the passages into the different postal facility around the world. So, having ordered so far, about 350 times, I can recommend the "plattform" but pay attention what written above
Our family regularly uses this store and are very pleased with such cooperation. Often, buying on Aliexpress is more convenient and easier than finding the right product in our city. And most often - much cheaper.
Always good service
Always fast service
Always cheaper then others
Few items taking toomuch times in delivery
Convenient place to buy things, but horrible customer support for platform-related issues (support representatives have poor knowledge of the Aliexpress platform, they often cannot solve your issue immediately and you never hear back from them)
It looks good until you hit the money... Amd can't do anything and no one will help you. Ali is the place of thousands of miserable sellers who sell bad quality products or send not full complex of items as described... and in this case if you don't do vidoe of unpacking they will refund you a half in best case so still you lose mone. A lot of other tricks you can get in... So it is not safety place and i would not recommend it, especially for buying expensive goods
They play with you, never send the product or send the wrong one, cheapest and there is no claim to do.
Perfect. High quality, is very nice the bear glass. The great seller and fast shipping to Kingdom Spain. Thanks.
Отличный сервис придумали китайцы. Внушает доверие и уважение - все у них ОК. Без опасения совершаю покупки.
Da vari anni mi servo su Aliexpress e lo consiglio vivamente. Ho avuto anche dei problemi ma ho sempre ricevuto assistenza e quando ho richiesto il rimborso per un prodotto non pervenuto o guasto ho ricevuto il rimborso in tempi ragionevoli.
Works well and the installation is very easy.
Veio com conjunto de instalação e é de excelente qualidade
Perfecta, solo se debe comprar da vendedores con feedback positivos. Lo recomiendo al 100 por ciento
I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law.
I was interested in resin products, so I bought some products. But because of the nature of the product, there have been a few deliveries that were damaged, and then don't.
The refund was expedited by Da Ali's mediation. I am sure that these services will greatly help us build trust with the company and the buyer.
As long as this good relationship is maintained, I will continue to use it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members