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AliExpressReviews 8,048

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1774
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,642
value
1,544
shipping
1,585
returns
1,423
quality
1,484
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colombia
1 review
0 helpful votes
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Si el vendedor incumple AliExpress no te abandona y resuelve. Me gusta mucho la página, ¡Consigo de todo!

Date of experience: June 26, 2019
AE
1 review
0 helpful votes
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It's my request to all of you. Never buy anything from this website or app. If you want to loose money then purchase from this site.

They might deliver your product in 20 days so you have to wait and was it.
Second they will never try to contact if they are unable to deliver you.
Third forget your money it's a scam.
My experience never buy anything from AliExpress

Date of experience: June 26, 2019
Portugal
1 review
0 helpful votes
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Excelent
June 26, 2019

I've already done more than 400 deals with success on Alixpress platform... Strongly recommend.
Very carefull with the shipping method... I recommend AliExpress method instead of others...

Date of experience: June 26, 2019
Poland
2 reviews
0 helpful votes
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Very good :)
June 26, 2019

Ok online shop. Only 4/5 stars, becouse sometimes i neet waiting too long for a consignment. I have a 5-10% discount for you shopping! https://fireaff.pl/link/1024/*******
I have not used it for a long time, but it should work. A discount is added to the purchase.

Date of experience: June 26, 2019
RU
1 review
0 helpful votes
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быстрая доставка на дом сварочные провода коротки и малого сечения -12мм квадр коробка упаковочная не повреждена

Date of experience: June 26, 2019
RU
1 review
0 helpful votes
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Блокируют крымчанам оплату, на вопросы отвечают заранее заготовленными фразами и ни как не помогают решить проблему.

Date of experience: June 26, 2019
RU
1 review
0 helpful votes
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Не советую
June 26, 2019

Не советую заказывать товар дешевле 25 $ идет полная некондиция, работает месяц два, либо вообще не работает. Аккумуляторы, ходовые огни, зарядные устройства, блоки лезвий к бритвам, массажные накидки, USB тестеры- это все опыт заказа и использования. Весь товар не сертифицирован, можете лишится не только ваших гаджетов, но и квартир.

Date of experience: June 26, 2019
RU
1 review
0 helpful votes
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Хорошая цена
June 26, 2019

Отличный сервис! Очень хорошая защита покупателей, быстрая доставка! Актуальные цены, большой выбор товара!

Date of experience: June 26, 2019
Ukraine
1 review
0 helpful votes
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There is no possibility in case of bad faith of the seller to contact the site administration. If the seller asks to wait longer than the deadline for the transaction, it is impossible to get your money back!

Date of experience: June 26, 2019
RU
1 review
0 helpful votes
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Good service, fast delivery, cheap. I recommend this site for famile sale. I'm experience saler and for last 10 years baying in Alibaba/

Date of experience: June 26, 2019
Spain
1 review
0 helpful votes
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Me gusta mucho y compro muchísimo, pero no hay forma de contactar al tener problemas. No he recibido un pedido se me pasó la fecha y he intentado contactar por chat y no ha habido forma de ninguna de las maneras. Ahora voy a comprar menos, dado que me da miedo que me pase lo mismo. Pagar sin recibir nada, no es lo suyo y hay más plataformas.

Date of experience: June 26, 2019
California
3 reviews
0 helpful votes
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Nice Comfortable Shoe
June 25, 2019

Well made; nice fit; very comfortable; holds up nicely in daily wear. Will buy again; highly recommend.

Date of experience: June 25, 2019
Brazil
1 review
0 helpful votes
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Excelente compra.
June 25, 2019

òtima experiência. Já comprei desse vendedor outras vezes: ótimo para responder, o envio é rápido, o produto vem muito bem embalado e a qualidade é excelente.

Date of experience: June 25, 2019
Martinique
1 review
0 helpful votes
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Easy to use
June 25, 2019

Aliexpress is improving every days the quality of service, the security and customer protection. The search engine is working better also.

Date of experience: June 25, 2019
Utah
69 reviews
100 helpful votes
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I have purchased a few things here but most of what I have researched for stuff to resale I found on Ebay for the same price or a little cheaper. So I am not really impressed with the prices of most product.

Date of experience: June 25, 2019
Brazil
1 review
0 helpful votes
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Excelente
June 25, 2019

Produto muito bom, vendedor honesto, estou muito satisfeito, chegou rápido, recomendo a todos, respodeu as minhas expectativas.

Date of experience: June 25, 2019
Portugal
1 review
0 helpful votes
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Excellent seller
June 25, 2019

Shipping very fast, quality product and well packaged. I am very satisfied. When I need batteries, I will buy from thus seller again.

Date of experience: June 25, 2019
Peru
1 review
0 helpful votes
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Excellent service
June 25, 2019

Really a good shopping experience that I made on aliexpress, is my favorite platform really finds many things that one can buy and receive them at home with a little patience.

Date of experience: June 25, 2019
Slovakia
1 review
0 helpful votes
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Super
June 25, 2019

Rýchlosť doručenia tovaru.
Vyriešenie sporou 98%.
Celkom skvelí výber tovaru...

Date of experience: June 25, 2019
North Carolina
1 review
0 helpful votes
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Original y desbloqueado tal cual pone en anuncio de venta, muy rápido en el envío y rápido en llegar al destino.

Date of experience: June 25, 2019