Sitejabber Website Reviews and Complaints
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AlibrisReviews 100,469

4.7

About the Business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
783
value
8,468
shipping
8,457
quality
8,452
This company responds to reviews on average within 1 day
Pennsylvania
1 review
0 helpful votes
Follow Ben L.
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I placed an order, logged off, came back with a new passcode, and the order was gone. I don't believe it. So, that's why I did not order a second book. I think your computer is not working right.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2021
Virginia
1 review
0 helpful votes
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Not able to use my coupon, which every dollar adds up on college texts.

Date of experience: January 14, 2021
Washington
1 review
0 helpful votes
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Easy, fast, never have had a problem with any order

Date of experience: January 14, 2021
North Carolina
1 review
0 helpful votes
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The site is intuitive to use and makes it easy to find what yo are looking for.

Date of experience: January 14, 2021
Florida
1 review
0 helpful votes
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I was not treated respectfully as a customer expects. Alibris does not allow mistakes so if you hit buy and need to cancel within 30 sec they won't let you. I had to $50 for a purchase I did no want.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2021

EASY AND FAST, I LOOK FORWARD TO SHOPPING HERE AGAIN
December 31, 2020
Previous review

EASY AND FAST, I LOOK FORWARD TO SHOPPING HERE AGAIN.

Date of experience: December 31, 2020
Washington
1 review
0 helpful votes
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The site was easy to navigate and I was able to quickly message a seller.

Date of experience: January 14, 2021
Washington
1 review
0 helpful votes
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This was an easy experience
January 14, 2021

This was an easy experience. I hope to shop here again.

Date of experience: January 14, 2021
Kansas
1 review
0 helpful votes
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The price was fantastic
January 14, 2021

The price was fantastic. The order process was quick and easy.

Date of experience: January 14, 2021
Texas
1 review
0 helpful votes
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I found my latest trial to navigate your checkout difficult, perhaps because I am not very good with these thing. Maybe my next try will be better. I tried Amazon recently, and could not

Date of experience: January 14, 2021
California
1 review
0 helpful votes
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Alibris has been my go-to for many years
January 14, 2021

Alibris has been my go-to for many years. Reliable and customer friendly, I can always count on finding what I'm looking for at a crazy low price. Thanks, Alibris!

Date of experience: January 14, 2021
West Virginia
1 review
0 helpful votes
Follow Linda E.
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Your selection is outstanding, but there is a problem in resetting the password. The pictures you need to choose cover the verify box. I finally tried the audio function and it made so little sense and was so noisy I had to keep trying until I found something I could type out for you. After all this my order was deleted. I needed to create my order twice in order to check out.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2021
Colorado
2 reviews
0 helpful votes
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Very Good shopping experience
January 14, 2021

Very Good shopping experience. Im so glad I found Alibris and got the book I needed at a great price.

Date of experience: January 14, 2021
Maryland
1 review
0 helpful votes
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Website user-friendly; prices are great (less than most bookstores); easy and quick to purchase books

Date of experience: January 14, 2021
California
1 review
0 helpful votes
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Simple search with adequate descriptions of the conditions of the books.

Date of experience: January 14, 2021
Pennsylvania
1 review
0 helpful votes
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Just started
January 13, 2021

Just started. Will save further commentary until books arrive.

Date of experience: January 13, 2021
Texas
1 review
0 helpful votes
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Was able to find the best prices on a book series I wanted from this site. With coupons and shipping consolidation I was able to get the price even lower.

Date of experience: January 13, 2021
Arkansas
1 review
0 helpful votes
Follow Danyelle J.
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Yes book prices are great but then wham they hit you with $#*!ty shipping rates doesn't make it any better than the discount book stores actually it costs me more

Date of experience: January 13, 2021
North Carolina
1 review
0 helpful votes
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It was good
January 13, 2021

It was good. But would be great to search by what's at my local bookstore.

Date of experience: January 13, 2021
Florida
1 review
0 helpful votes
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Only seller that could deliver book in a timely fashion! Excellent service

Date of experience: January 13, 2021
California
1 review
0 helpful votes
Follow Chris I.
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I ordered from you because you indicated $15 off which expires today (1 1/13/ 2021) There was no place to access it. My email would not take coupons. I ended up paying the full price. Your $15 discount appears to me to be a sham.

Date of experience: January 13, 2021