On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to find Books and Seller information. Easy to update personal information.
There was some weirdness with adding and removing items from my cart (once accidentally), but overall I'm very happy with the site.
To date, I've always had good experiences with Alibris, and I was able to quickly locate used copies of 2 more books I need for a college class over the summer, so that was a relief.
You have a wonderful easy to use book buying platform. Thank you!
First time customer... shopping experience is great
I love Alibris! They always have something when I can't find it and for a great price too!
It's good but It could use a bit more simplifying when it comes to shipping and finding the right deal. Also a college/student discount should defiantly be offered. Seems to be a good website hopefully everything goes smoothly and I can repeat business with you guys. Also it seems like shipping is outrageously overpriced when it comes to multiple orders I was ready to spend $200 on DVDs but the shipping came out to $150? There's no way it costs that much to send that many dvds. Had there been a better combo deal for shipping I would have definitely bought them all.
I'm happy about the way all my different orders were listed and where they were coming from. Thank You
Book prices are great --- shipping costs a bit steep for media.
Quick, easy. I'm so glad you had the book I was seeking.
Website is mostly clear. I thought I saved my credit card info as template but it seems that it wants me to retype info every time.
Everything I looked for was here and at such great prices! Love shopping Alibris for al my book needs!
Simple and easy to find what I was looking for and description of used books are plain and described perfectly.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.