We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
Customer Service is good. Prices are pretty reasonable.
It is great, other than the problems that arise when ordering items from the UK. Some never ever arrive, and I don't get word for months on what is going on with the order.
Overall I appreciate your service. Is there a way to try to buy books from a single supplier to try to combine and reduce shipping charges as well as receive everything in a single shipment?
Easy to navigate and pay. I was offered things, but they were not pushed on me.
Wouldn't let me type Utah, had to be UT only.
Otherwise good but deferring evaluation until I receive
Product in mail.
Easy to find and buy the book I was looking for. Very pleased with the price discount on the book and inexpensive shipping option. Thank you!
I am reordering this book because the last order got lost in the mail. Your offer today was to have $20 off but I could not work out how to access it. I wouldn't mind so much except that this second order is more expensive than my first! Jenny Kaye
Good overall. I was confused my May promo code promotion. $20 off was a bit misleading to show at the top if it aligned only with the higher dollar purchase.
Charged me in correctly, need to change billing info.
Would appreciate making it easier to return to 'the list' (by author) that I had generated without having to go all the way back to the beginning and re-inputting the author's name each time. I'd also like to see the shipping costs with each book price rather than waiting until the end.
Always easy to buy books here. Nice, simple checkout experience.
Found a good seller at a good price and placed my order easily.
Easy to find titles and order. However, when the blurb says free shipping and I get charged for it I am a little concerned.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.