Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,921

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
796
value
8,803
shipping
8,793
quality
8,787
This company responds to reviews on average within 1 day
Oregon
1 review
0 helpful votes
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Nice website, good selection and excellent prices.

Date of experience: May 19, 2021
Pennsylvania
1 review
0 helpful votes
Follow Carol I.
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Find the books I want EVERY time! Easy to use site and all booksellers have been reputable and book conditions as noted. This is now my ONLY go to place for books. Never disappointed!

Date of experience: May 19, 2021
Pennsylvania
1 review
0 helpful votes
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The Alibris website is extremely easy to navigate!

Date of experience: May 19, 2021
Colorado
1 review
0 helpful votes
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Order was easy, and I like all of the options you get!

Date of experience: May 19, 2021
Tennessee
1 review
0 helpful votes
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I'd love to have some assistance choosing the best option regarding shipping. It seems each individual book is $3.99 shipping and if I could consolidate that through one or 2 booksellers, perhaps I could avoid paying so much per book. Perhaps you do not wish to optimize that to benefit the individual sellers but I would love it.

Date of experience: May 19, 2021
New Jersey
2 reviews
0 helpful votes
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Your coupons are deceiving!
June 18, 2021

Your coupons are deceiving! Then shipping is added for 3 locations! I have been trying to be mindful of how far away the book will travel. I have recommended codes that help very little. I fo not want to always use Amazon! But it comes out cheaper even with free shipping and everything gets there in 2 days! So where is the savings and where is the eco consciousness!?

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2021
Nebraska
1 review
0 helpful votes
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Your shipping cost is outrageous when buying multiple books.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 19, 2021
California
1 review
0 helpful votes
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Quick and easy to shop and find deals! Can finally obtain all my missing manga!

Date of experience: May 19, 2021
Indiana
1 review
0 helpful votes
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Very easy to find and keep ideas on my list to purchase later.

Date of experience: May 19, 2021
North Carolina
1 review
0 helpful votes
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Overall good experience, could be more mobile friendly.

Date of experience: May 19, 2021
California
1 review
0 helpful votes
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Good, well-organized, new and used, and shows individual seller ratings.

Date of experience: May 19, 2021
District of Columbia
1 review
0 helpful votes
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I always find what I am looking for, and the prices are great.

Date of experience: May 19, 2021
Australia
1 review
0 helpful votes
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It was quick and easy to find what l wanted. I like the change of currency button very helpful

Date of experience: May 19, 2021
Massachusetts
1 review
0 helpful votes
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Excellent service, quick response, and received in a timely manner

Date of experience: May 19, 2021
Texas
1 review
0 helpful votes
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Every time I want a book you seem to have it, thanks.

Date of experience: May 18, 2021
California
4 reviews
1 helpful vote
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Its mostly excellent, but it hurts to pay so much for shipping. Ouch!

Date of experience: May 18, 2021
Canada
1 review
0 helpful votes
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Customer Service is good
May 18, 2021

Customer Service is good. Prices are pretty reasonable.

Date of experience: May 18, 2021
Florida
2 reviews
0 helpful votes
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It is great, other than the problems that arise when ordering items from the UK. Some never ever arrive, and I don't get word for months on what is going on with the order.

Date of experience: May 18, 2021
Alaska
1 review
0 helpful votes
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Very quick, easy, and my item was in stock when Amazon did not

Date of experience: May 18, 2021
Tennessee
1 review
0 helpful votes
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I love it
May 18, 2021

I love it. Will def order more book in the future!

Date of experience: May 18, 2021