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AlibrisReviews 102,059

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
802
value
8,866
shipping
8,856
quality
8,850
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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I appreciate the very affordable prices that are offered by albiris, but they make it up in the shipping. I picked out a few books and the shipping ended up costing more than the total of the books. I found the other books at an affordable website with no shipping cost.

Date of experience: August 13, 2021
Canada
1 review
0 helpful votes
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Easy pricing and delivery terms in my own currency.

Date of experience: August 13, 2021
California
1 review
0 helpful votes
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I'd like to see if I can buy from one store to save on shipping. Paying more for shipping than the product is not efficient to the pocketbook.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 13, 2021
Washington
1 review
0 helpful votes
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I've been ordering books and and off for quite a few years and I'm always satisfied with the service. Very easy to navigate to find items.

Date of experience: August 13, 2021
California
1 review
0 helpful votes
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Even though the prices on books are phenomenal, the shipping charges are high.

Date of experience: August 13, 2021
California
1 review
0 helpful votes
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The website is horrible
September 12, 2021

The website is horrible. It said I could get free shipping if I added so much more. But there is no way to search for free shipping books. There are just categories that I am not interested in. If I put a search for a book I would like of course it does not have the free shipping. You need a search in free shipping category. Also I had to use an alternate web browser because your site always froze on chrome. Also you have to totally resign in again and with a payment method each time you add a book to your cart. What a nuisance.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 13, 2021
Oregon
3 reviews
0 helpful votes
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Wish coupons were valid on low cost purchases.
August 13, 2021
Updated review

I received a coupon code in my email. I entered it and the system would not take it. I feel cheated of the $5.00 off that it promised.

Date of experience: August 13, 2021

I received a coupon code in my email
September 11, 2021
Previous review

I received a coupon code in my email. I entered it and the system would not take it. I feel cheated of the $5.00 off that it promised.

Date of experience: August 12, 2021
North Carolina
1 review
0 helpful votes
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My experience so far has been nice, but I wish I had more coupons to not spend as much.

Date of experience: August 13, 2021
Michigan
1 review
0 helpful votes
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Alibris is a user-friendly reliable source of books

Date of experience: August 13, 2021
Indiana
1 review
0 helpful votes
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I was able to find the books I was interested in at very good prices.

Date of experience: August 13, 2021
Minnesota
1 review
0 helpful votes
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I'm so excited that you have these books that I've been looking for!

Date of experience: August 13, 2021
Rhode Island
1 review
0 helpful votes
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It was easy to find what I was looking for. Filtering for condition, price and location of seller was simple and effective.

Date of experience: August 13, 2021
Pennsylvania
1 review
0 helpful votes
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You had just what I was looking for
August 13, 2021

You had just what
I was looking for. The ordering process was fast and simple

Date of experience: August 13, 2021
Virginia
1 review
0 helpful votes
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The shipping is killer and most often more than the books themselves but it is still loads cheaper than most sites.

Date of experience: August 13, 2021
Virginia
1 review
0 helpful votes
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Quick
August 13, 2021

Quick. I found the book I was looking for. Was tempted to buy more as I saw many titles that interested me. Straight forward checkout.

Date of experience: August 13, 2021
Wisconsin
1 review
0 helpful votes
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I wish the shipping was cheaper but the books have all been as listed. I've shared the site with others

Date of experience: August 13, 2021
Washington
1 review
0 helpful votes
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I throughly enjoyed my shopping experience this morning.

Date of experience: August 13, 2021
Utah
1 review
0 helpful votes
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Easy and efficient as always
August 13, 2021

Easy and efficient as always. Plus trustworthy. I know I'll get a book in great shape or Alibris will make it right.

Date of experience: August 13, 2021
Minnesota
1 review
0 helpful votes
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I got confused about signing up for the checkup things with the traffic lights etc. and had to start over. Confusing. I do like your service tho.

Date of experience: August 13, 2021
Ohio
1 review
0 helpful votes
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Website is easy to use
August 13, 2021

Website is easy to use. No problems freezing between screens. Prices are the best I've found.

Date of experience: August 13, 2021