
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy to complete order. Payment options include PayPal. Thank you!
Your system does not offer me the opportunity to order more than 1 of the same textbook. It's very frustrating to need 20 books and have to order them one at a time.
Frustrating navigation, couldn't figure out how to order more than 1 quantity of the same book.
Some things I didn't understand, but overall it was good.
Great no problems like I sometime have on new sites.
It ok I just started using it send me more from this author please
Very much satisfying. I am buying books from Alibris since it started.
Dear friend love Serge
I love buying books at alibris spend a fortune thank you
Excellent choice of stock and sources. Very easy to make purchases
Love having an alternate source for books online
Easy ordering and finding what I want in search bar is so easy.
Good selection of books and movies... shipping is expensive.
Wondering about Hippo vs. Owl books. Same review. Same book? Same city. Is there an interesting story here?
Great vendor. Easy to navigate. Uses sturdy biodegradable shipping envelope, not plastic.
You make it an unnecessary hassle to do what should have been a simple thing
Site looks good thus far,... but I haven't received the book yet
Good products, good service; have patronized this company for many years.
I can always find what I am looking for! Thank you!
Every book that I have purchased from Alibris has been exactly as described and an excellent value. Many thanks.
I have never been disappointed in a book that I have purchased and as a lifelong reader I have found many fascinating books while researching your website.
My street address contains a compass direction which I was not allowed to enter: 4720 Lucerne Lakes Blvd. E.
Love being able to choose book, music film etc. Great selection. Great prices
Truly a pleasure. One bad experience where I was since the wrong item and was not able to send it back without paying for it myself. Not fair
We love you guys! You can find all the unusual, or out-of-print, AND you guys saved me on a last-minute gift I didn't have time to scout out. Always as ordered, always profession, you just rock.
Difficult to navigate back to shopping page once in the order process
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.