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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I like using Alibris because of the selection they have and the fact that I can buy bargain books if I need to for my budget, but I can also usually find new books at a good price if I want new ones.
This is my second time using this service and it has been exceptional.
Easy to find the items I want. Site clear and simple to navigate. Very good experiences with alibris.
Alibris website difficult to navigate, especially to place order.
The three books did not appear as a set nor sale as a set but i hope they will do, actual pictures of the books were not available
This was a quick and easy way to proceed to just what i needed
I appreciate the option of shopping as a guest, and the entire transacion process was straigh-forward and simple.
This will be my 4th time ordering from Alibris. So far, so good.
Easy, convenient, and very user-friendly... thank you!
I wish they had a actual date for when it will be delivered but overall the prices is great.
Couldn't find 1 book, had them search for it & it was in my order before I checked out. It was wonderful. I got all 8 of the books I wanted in 1 order. Thank you so much.
Clunky site. I'd like to see shipping costs before I select my seller. Abebooks has a nicer interface.
When I signed in, I was taken immediately to the pay screen., but my address was wrong. It took me a while to fix that. It's comfusing and can lead to problems. I should've been taken to the first screen first.
Second time I have received a chance to rate today.
First time, I gave you 5 stars.
As soon as I submitted, you cleared the cart (before I had finished paying) and I HAD TO START OVER.
That sucked!
Maybe placing shipping costs next to price might make it easier to choose. I realize that might be impossible :)
Love being able to purchase great books for a fraction of the cost.
Great place to find out of print books. This is my go-to resource.
I've used Alibris for years now - the site has good alternatives to prices and selections. I'll continue to use it.
Great service! - I've used it for quite a while and will continue to use it.
Put a book into the cart, then signed in to my account to purchase, but that emptied my cart out, and the book was unavailable for over a day, waiting for it to come back out of the other cart. Very frustrating.
Nice website except would be nice to allow 'checkout as guest' to be converted into making an account; also password rule is unusually restrictive.
I love this site and have used it to order a number of books. Sometimes it seems to take forever but I know that is due to the particular store sending it. I appreciate the rating system that makes it easier to choose a store with a good record on shipping.
Search and order processes super easy and Alibris sellers have always been dependable.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.