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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Amazing prices and selection! I prefer working with real printed books and this platform is much cheaper than amazon or barnes…I just wish there was an app to speed it up.
Have ordered many times only had 1 problem and it was corrected immediately.
Price was higher than other sites. Why is ebook more expensive than paper book?
Very good shopping experience - happy with the result
This was an easy order, hopefully I will receive my books in the 3-8 days as expected!
Finding and flow of ordering and paying was as expected.
Found the book I was looking for, I could not remember the title or the author and found it with ease. Could not find it anywhere else. (not even on Amazon)
It's been great! I seem to always find what I need!
Everything worked smoothly so far. When the item arrives, I will be able to say something more about quality.
First item ordered was not available. Placed second order for same title. Hopefully second vendor keeps better record of availability
Easy responsive quick I am grateful for good books & support of independent book sellers
Really terrible website. Very difficult to make payment
I really appreciate the Alibris free shipping option on new books.
If this is the correct book, I am thrilled! When I asked for the search, I was skeptical, but you found it! Thank you.
Great deal. I'll definitely be back. I just found my new favorite book store.
I've had problems ordering books from other sellers, so until I receive the book, I'm very skeptical that books can be successfully ordered online.
Easy, clear instructions, delivery date not too long. Thanks
I found what I was looking for. The products offered seem to be of good quality and the price is great, even with shipping costs
Quick and easy checkout method. I like how it tells me where it's shipping from.
Your website is very easy to use. Plus, you helping me out by getting me a better deal is appreciated. I pray that the items I receive will be in good shape & will arrive in a timely manner. Thank you.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.