Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 107,701

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
948
value
11,283
shipping
11,273
quality
11,267
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Robin I.
Unfollow Robin I.
Share Review
Report Review

Love the prices, I can buy books I've been wanting.

Date of experience: November 2, 2021
Washington
1 review
0 helpful votes
Follow Michelle H.
Unfollow Michelle H.
Share Review
Report Review

I have shopped for many books at Alibris. Never disappointed.

Date of experience: November 2, 2021
Australia
1 review
0 helpful votes
Follow Clay S.
Unfollow Clay S.
Share Review
Report Review

Quick and easy
November 2, 2021

Quick and easy. All information that is needed is readily available.

Date of experience: November 2, 2021
California
1 review
0 helpful votes
Follow Joe L.
Unfollow Joe L.
Share Review
Report Review

It so much easier than Amazon which keeps you going around in circles

Date of experience: November 2, 2021
Arkansas
1 review
0 helpful votes
Follow Cas F.
Unfollow Cas F.
Share Review
Report Review

Easy
November 2, 2021

Easy. I wish you had where it is being shipped from on the payment page because I had to go back as I was ready to pay for it to make sure it wasn't being sent from another country. I appreciate your warning us that it could take some time if coming from another country.

Date of experience: November 2, 2021
Alabama
1 review
0 helpful votes
Follow tracy R.
Unfollow tracy R.
Share Review
Report Review

When I tried to remove one book, it emptied the entire cart. Not fun.

Date of experience: November 2, 2021
Texas
1 review
0 helpful votes
Follow Elizabeth B.
Unfollow Elizabeth B.
Share Review
Report Review

It was easy to find my book and good selection of options

Date of experience: November 2, 2021
Connecticut
1 review
0 helpful votes
Follow Philippe Q.
Unfollow Philippe Q.
Share Review
Report Review

Great selection, including many foreign books, but shipping and tracking is sometimes confusing

Date of experience: November 2, 2021
Missouri
1 review
0 helpful votes
Follow Diane H.
Unfollow Diane H.
Share Review
Report Review

There was a wide variety of books to choose from for each title I needed.

Date of experience: November 2, 2021
California
1 review
0 helpful votes
Follow Shelley O.
Unfollow Shelley O.
Share Review
Report Review

Always has a good selection and ordering is quick and...
November 2, 2021
Updated review

Always has a good selection and ordering is quick and easy.

Date of experience: November 2, 2021

A glitch ordering this morning
August 22, 2021
Previous review

A glitch ordering this morning - slow response - but overall good.

Date of experience: August 22, 2021
New York
1 review
0 helpful votes
Follow Andrew F.
Unfollow Andrew F.
Share Review
Report Review

Easy to use interface, quickly found what I was looking for!

Date of experience: November 2, 2021
Texas
2 reviews
0 helpful votes
Follow Thomas N.
Unfollow Thomas N.
Share Review
Report Review

I always find a 1st edition if I look thoroughly..

Date of experience: November 2, 2021
Michigan
1 review
0 helpful votes
Follow Daniel K.
Unfollow Daniel K.
Share Review
Report Review

There was a glitch, so I had some troubles getting my order to register, but it finally worked.

Date of experience: November 2, 2021
Kansas
1 review
0 helpful votes
Follow Paula T.
Unfollow Paula T.
Share Review
Report Review

Normally don't shop over the internet, but got a new smartphone and need help quickly to learn this cell phone

Date of experience: November 2, 2021
California
1 review
0 helpful votes
Follow janni I.
Unfollow janni I.
Share Review
Report Review

The book I ordered is no longer available, so I had to get a refund and reorder another one. It seems like we could know ahead of time if a book is available.

Date of experience: November 2, 2021
Arizona
2 reviews
0 helpful votes
Follow Suzie L.
Unfollow Suzie L.
Share Review
Report Review

I found the book I wanted and placed my order with no difficulty

Date of experience: November 2, 2021
California
1 review
0 helpful votes
Follow Bruce N.
Unfollow Bruce N.
Share Review
Report Review

I ordered a book and paid for it however the told me that book wasn't available so I got a replacement. I hope they credit my account for the first book.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 2, 2021
District of Columbia
1 review
0 helpful votes
Follow Tonya W.
Unfollow Tonya W.
Share Review
Report Review

Shipping prices provided when putting item in cart would be preferred.

Date of experience: November 2, 2021
Florida
1 review
0 helpful votes
Follow Susan N.
Unfollow Susan N.
Share Review
Report Review

Easy to navigate and checkout
November 2, 2021

Easy to navigate and checkout. I love the prices and quick search.

Date of experience: November 2, 2021
Massachusetts
1 review
0 helpful votes
Follow Kimberly K.
Unfollow Kimberly K.
Share Review
Report Review

Quick and efficient process and appreciate free shipping! Nice to have a good alternative to Amazon!

Date of experience: November 2, 2021