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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Love the prices, I can buy books I've been wanting.
I have shopped for many books at Alibris. Never disappointed.
It so much easier than Amazon which keeps you going around in circles
Easy. I wish you had where it is being shipped from on the payment page because I had to go back as I was ready to pay for it to make sure it wasn't being sent from another country. I appreciate your warning us that it could take some time if coming from another country.
When I tried to remove one book, it emptied the entire cart. Not fun.
It was easy to find my book and good selection of options
Great selection, including many foreign books, but shipping and tracking is sometimes confusing
There was a wide variety of books to choose from for each title I needed.
Always has a good selection and ordering is quick and easy.
A glitch ordering this morning - slow response - but overall good.
Easy to use interface, quickly found what I was looking for!
I always find a 1st edition if I look thoroughly..
There was a glitch, so I had some troubles getting my order to register, but it finally worked.
Normally don't shop over the internet, but got a new smartphone and need help quickly to learn this cell phone
The book I ordered is no longer available, so I had to get a refund and reorder another one. It seems like we could know ahead of time if a book is available.
I found the book I wanted and placed my order with no difficulty
I ordered a book and paid for it however the told me that book wasn't available so I got a replacement. I hope they credit my account for the first book.
Shipping prices provided when putting item in cart would be preferred.
Easy to navigate and checkout. I love the prices and quick search.
Quick and efficient process and appreciate free shipping! Nice to have a good alternative to Amazon!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.