Sitejabber Website Reviews and Complaints
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AlibrisReviews 107,697

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
947
value
11,280
shipping
11,270
quality
11,264
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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As asked, provided my email address for a $5 coupon. $5 coupon was not provided.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 4, 2021
California
1 review
0 helpful votes
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Had rare books I needed
November 4, 2021

Had rare books I needed. Was able to find quickly.

Date of experience: November 4, 2021
Montana
1 review
0 helpful votes
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Site is easy to use and have received all my books...
November 4, 2021
Updated review

Site is easy to use and have received all my books in a timely manner.

Date of experience: November 4, 2021

All the books I have purchased arrived in good time...
September 14, 2021
Previous review

All the books I have purchased arrived in good time and were in the condition described when purchased.

Date of experience: September 14, 2021
North Carolina
2 reviews
0 helpful votes
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Site easy to navigate and pricing was least expensive

Date of experience: November 4, 2021
Utah
1 review
0 helpful votes
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Love finding books on Alibris, I can share with friends.

Date of experience: November 4, 2021
California
1 review
0 helpful votes
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For every 2 orders I make, one is cancelled for different reasons.

Date of experience: November 4, 2021
Wisconsin
1 review
0 helpful votes
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So easy to navigate the website and the many options to narrow down the search made for a great first time experience.

Date of experience: November 4, 2021
Alabama
1 review
0 helpful votes
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Even though it didn't save me a lot, I did (hopefully) wind up with a better copy of one of the books I ordered with your suggested cart. I appreciate that. It is a pity that shipping prices are so high now. I almost never buy books online anymore because of it.

Date of experience: November 4, 2021
Pennsylvania
1 review
0 helpful votes
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I have always been satisfied with transactions with Alibris. I find it easy to order online and shopping time is reasonable.

Date of experience: November 4, 2021
Georgia
1 review
0 helpful votes
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Appreciate the customer service
November 3, 2021

Appreciate the customer service. The specific one I ordered was not available you refunded and sent a link for a replacement. You made it easy

Date of experience: November 3, 2021
California
1 review
0 helpful votes
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Great pricing
November 3, 2021

Great pricing. Haven't receive the book yet but I'm pretty sure everything will be fine, always stay positive :)

Date of experience: November 3, 2021
California
1 review
0 helpful votes
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Effortless
November 3, 2021

Effortless. So lovely to use a site that works so well. I will be back for more. Many thanks.

Date of experience: November 3, 2021
Maine
1 review
0 helpful votes
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Prices are unbeatable compared to amazon and thriftbooks. Shipping is what it is. Still cheaper than others that offer free shipping. Keep it up alibris!

Date of experience: November 3, 2021
Rhode Island
2 reviews
7 helpful votes
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Having to retype my credit card number all over again because I entered something wrong was kind of annoying.

Date of experience: November 3, 2021
Arizona
2 reviews
0 helpful votes
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Easy to find and order
November 3, 2021

Easy to find and order. Smooth transaction. Book was reviewed by Anna & Kristina's Kitchen as a "Buy."

Date of experience: November 3, 2021
Pennsylvania
1 review
0 helpful votes
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"Subscribe for $5 off!"
November 3, 2021

"Subscribe for $5 off!" except it's for orders over $50, which seems like deceptive advertising. Also, the emails I've received so far have no "Unsubscribe" link.

Date of experience: November 3, 2021
New York
1 review
0 helpful votes
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Easy to use
November 3, 2021

Easy to use. No extra steps. Efficient architecture.

Date of experience: November 3, 2021
Texas
2 reviews
0 helpful votes
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Easy ordering & like payment choice
November 3, 2021

Easy ordering & like payment choice. So far, so good..

Date of experience: November 3, 2021
Florida
1 review
0 helpful votes
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Smooth as silk
November 3, 2021

Smooth as silk. But I think I should set up an account! Thank you.

Date of experience: November 3, 2021
Idaho
1 review
0 helpful votes
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This process would be more pleasant had I not had to uncheck boxes to opt out of receiving monthly advertising in my overcrowded inbox.

Date of experience: November 3, 2021