
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The site was difficult to work through. I repeatedly had to go back and fix my entries and I was unable to set up an account because it kept throwing me out of the password set up. I needed the movie as a gift or I would have left the site and used another to order.
I use Alibris for all my research projects. Always the best price, and easy to use.
Billing address problems I didn't understand! Overall good!
I so enjoy shopping with Alibris. Prices are great, tracking is handy, and my books always arrive on time-or ahead of schedule.
Was not able to do much choosing between all the books available
Always a first rate delight!
Best selection... best service
I am a long time customer and I have never been disappointed.
Anne B... Florida
Price changed on first order. Had to go back to list.
Straight forward, efficient, good info, love recycling books!
Not realizing shipping cost would only be removed at the end of checkout caused me to try several times = inconvenient
But free shipping is great, thanks
Too many emails. Website should allow to get rid of old shipping addresses, old addresses for self
I HATE to be hectored... and that's what your website does. Every time I edit an order, your site automatically checks the "Send me exciting emails regarding..." or some such rot. If I want to be on your list, I'll sign up for it. Soon I'll no longer come to you, I'll go to Abebooks.com or some third party.
Hard to see the remove button.
Can't go back to the site from inside the checkout process.
Sighed in, found my book for under five dollars to my door and was done inside of a few minutes…. Superb!
I looked for the CD purchased, and found it at very high prices. Not here! Fair price and easy FIRST TIME purchase... I will be back!
All good. Clear. Fast. No website glitches. Love alibris
I am very annoyed I expected free shipping but then did not get it.
I like the ability to browse numerous sellers at once. I will definitely be back.
I thought the shipping was incredibly high & I didn't spend $50. I don't like that. It also doesn't give an estimated delivery date.
Delighted to find a hard to find book in new condition.
Glad to find the Gordon Ramsay's book online. I just hope that they are in really good condition.
I feel like the add to cart and check out experience on mobile platform (google chrome via iOS) could be improved.
I like having the choice of which seller to purchase from
I absolutely love Alibris! I do almost all my book shopping here!
Website is extra-helpful, unlike many websites!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.