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AlibrisReviews 107,666

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
947
value
11,261
shipping
11,251
quality
11,245
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Nebraska
1 review
0 helpful votes
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The site was difficult to work through
December 13, 2021

The site was difficult to work through. I repeatedly had to go back and fix my entries and I was unable to set up an account because it kept throwing me out of the password set up. I needed the movie as a gift or I would have left the site and used another to order.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 13, 2021
Belgium
1 review
0 helpful votes
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I use Alibris for all my research projects. Always the best price, and easy to use.

Date of experience: November 13, 2021
Illinois
1 review
0 helpful votes
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Billing address problems I didn't understand! Overall good!

Date of experience: November 13, 2021
Texas
1 review
0 helpful votes
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I so enjoy shopping with Alibris
November 13, 2021

I so enjoy shopping with Alibris. Prices are great, tracking is handy, and my books always arrive on time-or ahead of schedule.

Date of experience: November 13, 2021
Florida
1 review
0 helpful votes
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Was not able to do much choosing between all the books available

Date of experience: November 13, 2021
Arkansas
1 review
0 helpful votes
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Always a first rate delight!
November 13, 2021

Always a first rate delight!
Best selection... best service
I am a long time customer and I have never been disappointed.

Anne B... Florida

Date of experience: November 13, 2021
Massachusetts
1 review
0 helpful votes
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Price changed on first order
November 13, 2021

Price changed on first order. Had to go back to list.

Date of experience: November 13, 2021
Wisconsin
1 review
0 helpful votes
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Straight forward, efficient, good info, love recycling...
November 13, 2021
Updated review

Straight forward, efficient, good info, love recycling books!

Date of experience: November 13, 2021

Not realizing shipping cost would only be removed at the end of checkout caused me to try several times = inconvenient
But free shipping is great, thanks

Date of experience: June 5, 2021
Pennsylvania
1 review
0 helpful votes
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Too many emails
December 13, 2021
Updated review

Too many emails. Website should allow to get rid of old shipping addresses, old addresses for self

Date of experience: November 13, 2021

I HATE to be hectored
February 12, 2021
Previous review

I HATE to be hectored... and that's what your website does. Every time I edit an order, your site automatically checks the "Send me exciting emails regarding..." or some such rot. If I want to be on your list, I'll sign up for it. Soon I'll no longer come to you, I'll go to Abebooks.com or some third party.

Date of experience: February 12, 2021
RU
1 review
0 helpful votes
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Hard to see the remove button
November 13, 2021

Hard to see the remove button.
Can't go back to the site from inside the checkout process.

Date of experience: November 13, 2021
New York
1 review
0 helpful votes
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Sighed in, found my book for under five dollars to...
November 12, 2021
Updated review

Sighed in, found my book for under five dollars to my door and was done inside of a few minutes…. Superb!

Date of experience: November 12, 2021

I looked for the CD purchased, and found it at very...
June 29, 2021
Previous review

I looked for the CD purchased, and found it at very high prices. Not here! Fair price and easy FIRST TIME purchase... I will be back!

Date of experience: June 29, 2021
New Jersey
1 review
0 helpful votes
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All good
November 12, 2021
Updated review

All good. Clear. Fast. No website glitches. Love alibris

Date of experience: November 12, 2021

Fast
August 18, 2021
Previous review

Fast. Great site. Did I mention FAST?

Date of experience: August 18, 2021
Montana
1 review
0 helpful votes
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I am very annoyed I expected free shipping but then did not get it.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 12, 2021
Colorado
1 review
0 helpful votes
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I like the ability to browse numerous sellers at once. I will definitely be back.

Date of experience: November 12, 2021
New Jersey
1 review
0 helpful votes
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I thought the shipping was incredibly high & I didn't spend $50. I don't like that. It also doesn't give an estimated delivery date.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 12, 2021
Colorado
1 review
0 helpful votes
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Delighted to find a hard to find book in new condition.

Date of experience: November 12, 2021
Arkansas
1 review
0 helpful votes
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Glad to find the Gordon Ramsay's book online. I just hope that they are in really good condition.

Date of experience: November 12, 2021
New York
1 review
0 helpful votes
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I feel like the add to cart and check out experience on mobile platform (google chrome via iOS) could be improved.

Date of experience: November 12, 2021
Alabama
1 review
0 helpful votes
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I like having the choice of which seller to purchase from

Date of experience: November 12, 2021
Texas
1 review
0 helpful votes
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I absolutely love Alibris!
November 12, 2021
Updated review

I absolutely love Alibris! I do almost all my book shopping here!

Date of experience: November 12, 2021

I love Alibris.com!
September 18, 2021
Previous review

I love Alibris.com!

Date of experience: September 18, 2021

Website is extra-helpful, unlike many websites!
June 8, 2021
Previous review

Website is extra-helpful, unlike many websites!

Date of experience: June 8, 2021